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Color Set
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67 758 Comentarios de clientes verificados |
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Bad instructions, horrible colorist. Still gray.Got my first box in the mail yesterday and I was super excited to try today. Open up the box and found that the instructions they gave me were only for a root color and a 10-minute process for the ends when I clearly told them it would be an all over process that I needed. immediately picked up the phone to talk to one of their superb colorists to walk me through what I should do, and it was an epic failure. The girl on the other end of the phone barely had a pulse and zero customer service skill. over and over after I explain myself I kept being told that their suggestion was to only leave the color on 10 minutes on the ends no matter how many times I explain to her how persistent my grays were. I'm a blond that's about 75% Gray and I can tell the difference between blond and gray so I know when a color fails. I thanked her for absolutely zero help and went along to color my hair per their instructions so I didn't fry it. Even with 30 minutes on the roots as instructed, my temples and roots are still completely gray, Where the color did take on the rest of my hair for the 10 minutes it was being processed is burnt (but yes, blonde, for a week I'd guess, but it had absolutely zero coverage on the grays that frame my face. I will try to get a refund, but there's no way I'll do it again if they offer a replacement as their "guarantee." Buyer beware, you're not speaking to a stylist when you're calling in, they won't offer you any tips except for reading a script...if you challenge them with any question that is outside of their script all they tell you is "this is the only suggestion we have." Maybe they should hire "stylists" with a personality that show a little more excitement over the product, and add hype words to their script. "Yes! Sure! Happy to help! This is what I'd try!" Anything would have been better than the woman who I was interupting by my call. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristin - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
Nice product and cheapI like the product but the colour i got wasnt what i expected it wasnt dark enough my hair colour is now a mix of light red and orange i wanted a darker red like mahogni dark red/brown,but it was worth trying something new and the price it good so are the product.. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGitte - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
1ere commandeSuper, j'ai adoré que le mélange pour les longueurs ne soit pas identique à celui des racines. J'ai adoré le coffret. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Perfectly BlendedThe color was perfect! People didn’t believe it was at home color! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Easy to use, love my colorProduct comes in cute personalized box with everything you need. Instructions explain everything you need to know. Color was easy to apply, love my color and my hair is soft and shiny. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Customer for lifeThis color has saved my hair! I can’t tell you all how many compliments I get. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Awesome matchDanielle S my colorist matched what I was wanting and I couldn’t have been more pleased! Thank you Danielle!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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This has given my hair more natural-looking dimensionI have brown hair with (now) a lot of gray. I've been coloring for 25 years and this is the best at-home color that I have ever used. The color is perfect - not too light or too dark, which is often the problem with brown hair. The mix of shading has given my hair more natural-looking dimension than any other product has ever produced. I am very happy with eSalon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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PerfectionIn a few words.....perfect. it's the best hair color I have ever used plus you'll color your hair with confidence. It is totally worth the money. Also loved the fact that it did not stain my scalp after washing the hair dye out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Beautiful Color...ComplimentsMy color is just beautiful but much darker than I like. I went for a violet red, but I think I need to try a more neutral red with some gold. Is that even possible? I will see. Still the color is so much better than I have seen in years in the pharmacy or beauty store. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |