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Need color adjustmentI need more red in the mix. I want an Auburn look with brown. A bit less mahogany. Can we adjust this is my next order. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiana N. - We truly appreciate your feedback. Upon reviewing your eSalon profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t cover greys, very dryingI’ve used boxed hair colors in the past so I was familiar with the process. I followed the directions and kept it on for the specified time. I think there should be an option & directions to use 1/2 of the solutions as I wasted most of it & tossed it. Within 3 days I could see my greys again - not all of them, but it was definitely noticeable. It wasn’t like I had even washed my hair since I had colored it so there was no reason to have it fade. The system also dried my hair out terribly - it is coarse & dry by nature but it literally looked completely fried even though I put extra smoothing /conditioning product on it before drying. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa K. - Thank you for your feedback. Upon reviewing your profile, we see that one of our Color Experts has already worked with you to resolve your concern. Please let us know if there is anything else we can help you with! |
Didn't get what I asked forI selected Demi permanent and received permanent colour 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanet V. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
My hair is orange and blueI filled out the forms. Followed the instructions. And the ends are blue green and the roots are orange 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCourtney W. - Thank you for your feedback. Upon reviewing your eSalon profile, we see that you have already discussed with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not at all turn out like the advertised photoThis custom colour was depicted as being a dark purple. This dye absolutely did not turn out purple, but rather slightly reddened my already dark, red hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlanna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best! Please keep your eyes out for an email from us. We will be reaching out to you to make this right! |
OMG perfect!!!Then goodness I found you! I've struggled with liking the tones and coverage of box colors and professional stylists. So I decided to try eSalon. I just answered the questionnaire, picked out the color I was looking for, and explained what I was wanting on a color. Within an hour my colorist emailed me asking specific details as to what I wanted in a color. After I got my box I was apprehensive at first but (after 2 weeks) I did it. WOW! I am so impressed! Beautiful rich tones and easy to follow instructions! Best color I've ever had... Thank you to my colorist, Freddy, and eSalon. Absolutely Amazing. I'll never waste my time on boxes again! Stephanie P.S the tint rinse and weekly retreat are totally a must have! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Custom color kitThis is the best hair color ever. The color was perfect! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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My Colour Is Spot On!A big thank you to Freddie for my colour which is just perfect! I have been unwell for the last week and my root re-growth was making me feel even more miserable. I had tried a well-known home colour kit from a local drug store but was really disappointed with the result. A couple of days ago my eSalon colour arrived and today, with the help of my husband, we coloured the re-growth and WOW I love it!! The roots were covered really well, no sign of grey so I couldn't have asked for any more. I love the golden blonde which is much better than the colour my hairdresser has done over the years! I'm a very happy bunny! And it's Easter!! Thank you so much and I love the small personal touch with my name on the instructions. Happy Easter and please stay safe. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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ExcellentVery pleased with your product and will definitely order again! All I need to do now is teach my husband how to apply the coloring! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great at home color!I never colored my own hair before. My daughter read the directions and applied it for me. The process took about 20 minutes. My hair looks great! All grey is covered. I will definitely purchase again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |