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Did not cover greyDid not cover grey as well as I thought it would color wasn't as the Same as the color I use over the counter. Therefore please cancel all future orders thsnk you 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVirginia V. - We appreciate your feedback and we are glad that our Color Team could discuss it with you. Let us know if you need anything. |
not enough colorthere was not enough color in the box to color all my hair, the packaging was excessive, what a crime against nature. Never again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTammy D. - We’re so sorry to hear that you were disappointed by the quantity of your hair color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
color and shine are nice, but didn't really cover my gray and base color lightshine and tone are nice but didn't cover my gray well at all and lightened my roots more than expected. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLael S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
This color did NOT cover my grays. Completely disappointed.I was very excited to try dying my hair with my 'custom color' which was dark brown with gold tones. However, when I finally took the plunge and time to dye my hair, I was sadly disappointed. Instead of the color as stated, I wound up with brownish-gold and gray roots along with my already dark brown hair. I left the product on AMPLE time and followed the instructions so there's no reason a custom color couldn't do what any over-the-counter hair dye could: COVER THE GRAY! That WAS the point of this whole exercise after all (at least for me it was). Looks like it's back to L'oreal while still sheltered in place! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCeleste B. - We appreciate your feedback. We are glad to see that one of our Color Experts could discuss this matter with you. Thank you for your patience. |
1st colorNot even a week in and my color is washing out already. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKyla L. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
FadedI loved the instructions I loved the color initially. But after 2 shampoos with the esalon products the color faded from an Auburn to more of a copper 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristina B. - We appreciate your feedback, and we are glad to see that our Team could discuss the matter with you. Thank you for your patience. |
Fantastic colourI’ve just coloured my hair myself for the first time - so easy to do, my son helped me with the back, and I am so pleased with the results. Colour is a perfect match and it blends beautifully. Thank you. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Quarantine Dream!I have copper hair and my roots were coming in thick and strong. It can be hard to match my colour, but the kit did it perfectly. I also got a free ends refresher for my first order. The kit was packaged beautifully and had everything needed to colour my roots and refresh my ends. Service was as fast as it could be given the circumstances. My only constructive criticism is there were three steps involving gloves and only 2 pairs were given (not a big deal, (could reuse) and to maybe take into account the length of hair for the amount of shampoo and conditioner given. I have thick coarse long hair and the was no way enough conditioner....a fabulous product at an amazing price!! I’m buying two more to bring with me abroad!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Excellent Hair ColorThank you for always providing me with an exceptional product and exceptional service. I love the hair color, and you never fail. Thank you also for helping me look better in my senior years. I have never been disappointed. Great job! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Best Customer Colour Set I've ever tried!ordered my colour package from eSalon and just wanted to say a huge thank you for the brilliant service. I’ve coloured my hair using the personalised product you sent and it is the most amazing colour I have ever had. The results are outstanding, my hair feels soft and the colour itself is perfect. And miracle of miracles my other half even complimented my hair so I know I’ve made the right choice! I will certainly be buying from eSalon again and will sign up to receive this excellent product every few weeks. Thank you so much once again you have another very satisfied customer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |