67 758 Comentarios de clientes verificados |
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Great productSo I wanted something that would colour my greys as the over counter products in the shops just wasn’t doing that. So I picked what I wanted, sent a photo and the colour got sent. Unfortunately the colour for the ends went all over the box. So I sent a picture of it and resent me another one. Customer service was great. My partner helped me to put the colour on my hair and I must say very happy with the results. 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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MengeangabeFür meinen Ansatz war die Menge viel zu viel. Ich würde die Gesamtmenge gerne aufteilen. Hab aber keine Ahnung, ob das so einfach geht. 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Color soonerI think i was too’ scared’ so i only used hsf the color provided and took it off 5-7 minutes too early. So now only after a couple if weeks , my roots are starting to gray so moved the date to the 19th from the 26th If it wont damage my hair, i would like to get it the the 11th instead 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Hair colorI really like the color but it could have more gray coverage.But it does the job. 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Great color!The formula matches perfectly and the only reason it isn't five stars is that it is really difficult to color the back of my head as well as my hairdresser does! 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Just the right ColorI am very pleased with the overall color. I'm not sure that it will be ok for the next time. But we'll see. I do think this feels very harsh and my hair has taken a lot of time to feel a little recovery from the damage. I wish I could find a rinse that added a little color and then I would enjoy tinted gray hair. My complexion does not look good with my silvery (no color) hair so I am still coloring. 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Totally like the PROCESS, just want to tweak my colorHappy with the overall process, but wasn't as purple as I wanted!! 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Bad quality color in nice packageI will not buy it again , its bad quality color with strong ammonia, literally burned my skin , gave me itching and made my hair feel so rough after use. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRameesha- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Just okayI had high hopes for a hair color that is far more expensive than my normal color. It left my hair feeling very dry and brittle despite my following the directions EXACTLY. My roots are quite red looking and the rest of the color is the soft black as promised. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCaitlin- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Hair colorI am not too happy with this. Its not staying in my hair for the usual 2 weeks 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |