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Color Set
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67 740 Comentarios de clientes verificados |
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Bin enttäuschtAm 21.05. bestellt, am gleichen Tag noch telefonisch von eSalon kontaktiert, toll! - Da klang alles noch sehr professionell. Erst am 02.06. die Ware erhalten. Vorsprochen wurde mir die Zusendung der Bestellung innerhalb höchstens einer Woche. Nachdem ich solange gewartet habe, war ich ich heute bei meinem Friseur, - zum Färben. Beim Nachhausekommen das Päckchen erhalten (leider zu spät), in die Farbe gerochen - PFUI, riecht dermaßen scharf, werde es nicht benutzen und das Abo ganz schnell kündigen. Bin enttäuscht! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKarin E. Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung spät uns im schlechten Zustand erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge. |
Negative impressionNothing about either order has left me feeling happy Asked for adjustments to first color as wasn't happy with it from what I can see they sent same color but hard to tell as never received the order When I went to support filled out info site would not let me submit it so I assume I'm just out the money If possible to give zero stars I would 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBonnie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not satisfiedDid not do a good job on covering gray roots also color was extremely dark 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTina - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Bad colorStylist changed formula even though I asked her not to 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGena - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wasn’t harsh but after a week I See greySaw grey after a week 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosZerlean - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Great!I was very happy with the results! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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First OrderReally pleased how it turned out. Matched my existing colour perfectly. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Obsessed!I love my color! It turned out just the way I wanted...even better! The color is rich and beautiful and I can’t stop looking at it. A client I hadn’t seen in a few months commented how nice my hair looked. It’s such an easy and convenient process. Thank you! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Everything was so easy to use.I really liked how easy it was to use and what great results I got. I was most impressed with how detailed the package was. Also loved how well the stain protection and remover worked and how soft my hair felt after. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Hair ColorMy color was perfect! Its nice to be able to call them if you need too. Thank you!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |