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what i received was good, but 2 items missing. :(So far the quality color and ease has been good, but this order was missing the shampoo and conditioner, part of the process. not cool. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
hard on my hairhair dry and color lost luster after 2 washings 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
disaster!First kit was fine auburn, the next kit my hair became almost black, not what I wanted at all! Two months later I am still trying to get my hair color back to where I want it to be...refund was issued not a problem but I spent the extra money to get a great product. Back to CVS! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosClaire - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Will try againI am not sure if the gray coverage was user error or the product. I will try again and get help. I have A LOT of hair and maybe I didn’t put product everywhere. I like the color and it wasn’t hard to use. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNicolle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Didn’t change my hair colour at allDid 2 strand tests after 2 phone calls saying my hair could go 2 shades lighter (light brown to dark blonde) and it went darker brown 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmily - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My adjusted colorI feel like my hair color adjustment didnt make much of a difference then when I dyed my hair the first purchase. I do see a little bit of color on my roots but not so much on my ends. Not sure why 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBriana - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
TerribleCostumer service 1* Grey coverage 1* 1 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJudit - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback! |
Love the new shadeThe first time I ordered my color I ordered my brown shade. I decided to lighten it up a bit and wanted a little more red. I love my new color!!! It brightens up my olive complexion, and my husband loves it. I must say, my hair is much healthier since I started using eSalon. It is softer, shinier and much more manageable. I will never have it colored in a salon again! 49 de 56 personas encontraron este comentario útil. ¿Y tú? |
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Fab productI am very pleased with the ease of use and the colour outcome. My grey roots are covered and the colour lasts. Would definitely recommend! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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The perfect colour!!I am so happy with the colour, the instructions are so clear to follow and is saving a fortune verus going to a salon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |