|
Color Set
|
67 740 Comentarios de clientes verificados |
|
Mostrar: |
|
Changes in formula?I'm fairly disappointed with my color this time around. I wanted golden blonde and instead still have very red, nearly orangeish hair. It's not an ugly color, just not what I wanted. Also, it seems like the developer was different. It was thicker and my hair definitely smelled like it had been colored, which before, it never did, one of the things I liked the most about esalon over the years, the lack of that chemical smell. I hope this review isn't public, because that isn't my intention. Hopefully this is set to y'all receiving it privately, and if that's not the case I would prefer it to be deleted because I am still a very loyal customer and wouldn't want this to reflect my overall positive experiences. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosLydia- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Not for me, too lightToo light almost white! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosStephanie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Items missing.I only recently opened this box as I’ve been in quarantine. When I did, there was only 1 pair of gloves instead of 2. There was no shampoo or conditioner. For what I am paying I don’t feel this is acceptable. I like the color itself but it’s not too much different from my last brand. I’ve cancelled my subscription. Thank you. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMaria- We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Turned my hair yellow/orangeTurned my hair yellow and orange. It’s definitely not ash. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMadeline- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
NOT IMPRESSEDstill have not received my hair colour, however the company has already tried to bill me for a subsequent order. Would kindly like to try the first order in order to ensure I would like a second!!!!!!!!!!! This is BS considering the timeline. Broaching on 2 months... honeslty! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosLisa- We’re truly sorry that our color has yet to arrive. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details. |
Color not strong enough this timeHello. This time the color touch up was not strong. It is only week and a half in and I can see the grey again. It's not new growth. After a wash it's like it washed off. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosTina- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
amazing hairdyeloved it!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
FabSo glad i decided to try Esalon colour is fab..Thank you Daisy x 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
Great color!Love my hair color! Its easy to apply and covers my grey. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
Great!I like this hair color, there's been a few changes that I have requested to update my current hair color, and so far no issues, I'm hoping to soon have the color I envision 0 de 0 personas encontraron este comentario útil. ¿Y tú? |