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Color Set
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67 726 Comentarios de clientes verificados |
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Not the right colorI won't be re- ordering because I asked for a coppery red and got dark brown which is to dark for me. It made me look older and I wanted brighter skin. Thanks for trying but it's a lot of money to waste, I'm on disability and can't afford to waste money when it's not right. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not a fan of the new color formulaThe new creamy color is much harder to use and took a long time to rinse out. Not a fan. I like the original formula that I have been using for years from eSalon much better. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichele- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals. |
Too orangeThis is second month I've used this color. I thought maybe the second month would get the orange out. That Maybe it was too much of a change from previous color. But after this time, it's still pretty orange. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLynn- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
DISAPPOINTED FOR FIRST TIME SINCE JOINING IN 2015OMGOSH! This order was AWFUL.!!!! WHAT HAPPENED!!! I’VE BEEN A LOYAL CUSTOMER SINCE 2015. HAVE YOU GUYS CHANGED YOUR DEVELOPER TO SAVE MONEY? I’VE ALREADY NOTICED THAT SHAMPOO & CONDITIONER HAVE NOW CHANGED! LESS AND LESS ARE GOING IN THESE PACKETS. YOU SHOULD REALLY ADVISE YOUR LOYAL CUSTOMERS IN ADVANCE WHEN CHANGES ARE BEING MADE TO THEIR ORDERS. MY PROBLEMS WITH THIS ORDER ARE: 1) DEVELOPER WAS A THICK PASTE. (NOT CREAMER) I REALLY AM NOT SURE THAT IT WOULD WORK??? 2) ONLY ONE PAIR OF GLOVES CAME IN BOX (ALWAYS 2 PAIRS OF GLOVE IN BOX.) WHAT ARE YOU GUYS DOING??? THE REASON I’VE BEEN LOYAL TO YOU IS BECAUSE I’VE BEEN PLEASED WITH MY MONTHLY PRODUCT!! NOW, I’M BEGINNING TO WONDER??? PLEASE CREDIT ME FOR THIS ORDER. I DO NOT WANT A REPLACEMENT AT THIS TIME!!! SINCE MY NEXT ORDER IS DUE TO BE MADE & SHIPPED!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTeresa- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals. |
Not satisfiedDid not cover my grey 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarie- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color and customer servicetoo light, not cover my greys. The order was cashed before time. 2nd time I did, I finished with two colors. :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Stand behind their product and service!My previous review indicated the product did not provide enough gray coverage. Esalon connected with me, adjusted my formula and shipped out my new color. It is now RADIANT, COVERED ALL GRAY! LOVE IT and applied to be an Ambassador. Any organization that is willing to make it right..Gets my 100% support and advocacy! Thank you ESALON as I'm am on Video everyday since COVID and this gave me reassurance that my grays are our secret 😉! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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BeautifulI was a bit sceptical at first, changing from blond to copper but I shouldn’t have, my son applied the colour, yes you heard, my son, he’s never carried out a procedure like this and wow, he did really well, well done Scott!! The colour came out as described on the box 📦, thanks eSalon 🙋♀️ 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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FantasticI wouldn't go back to the hairdressers for my hair colour anymore. My hair is in better shape now than ever before and the biggest + is no greys. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Started during the current lock downSaves me tons of money at the beauty salon 0 de 0 personas encontraron este comentario útil. ¿Y tú? |