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Color Set
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67 726 Comentarios de clientes verificados |
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Bad product and customer service.I have dark brown hair. I went through the entire process with this company so that they could customize my hair color. When I applied their customized formula I noticed it was a bright red. My results were a bright red roots because if my new growth and the rest of my hair remained dark. This product is the worst hair product I have ever used. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
worst hair colorDid not cover my gray well. I cancelled my order and 6 weeks later I received an email that I will be receiving another shipment. This is after I spoke with a customer rep over 6 weeks ago. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color was just okI ordered light brown with ash/neutralizer as my hair had multiple layers of regrowth, old salon color, and old ombré. The color is much darker then I expected and I still have red undertones in my regrowth which clash with the old salon color. It’s decent enough to get me through Covid but no where near what a salon would achieve. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMandy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
I wish I just bought a box at the drugstore.Admittedly, I was a hard case to start with. Lots of roots, lots of gray, lots of highlights that ranged from golden blonde to very baby blonde. My eSalon kit included a colorfill and is demi-permanent. I was hoping for a very dark ash blonde, close to my natural color. What I ended up with is dark, warm brown ends with golden brown midlengths and lots of gray showing through. It's completely incoherent as a color. The condition looks better than the heavily highlighted blonde I had before, but the color is...blech. It's very flat, no dimension, and looks more like the old highlights were just stained dark instead of a true color change. I'm hoping I can wash it a lot and it will fade quickly to something I can just color over with a dark blonde permanent box dye. This was worth a try, but the result was disappointing. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDawne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
ANNULATION DE L'abonnementtrop d'ammoniaque je perds mes cheveux, désire annuler mon abonnement chez vous et désire vous retourner le dernier envoi ! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMARIE JOSE J. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que notre coloration ne vous convienne pas. Notre garantie Coloration Heureuse et le bien être de nos clients sont primordiales pour nous. Nous allons vous contacter par email afin de discuter avec vous des prochaines étapes. |
Very pleasedI love how beautiful it left my hair so shiny & healthy looking was so pleased with the color loved everything about my hair color. I thank Genevieve for mixing the perfect color that was so pretty loved the highlights it looked beautiful in the sun . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Good coverage, easy to applyI'm happy with both the application and the color that eSalon sent to me. So far, so good! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Amazing hair colour and easy to use!Hair colour set was perfect for my hair and skin tone! I have sensitive skin but I had no issues at all. It was kind to my skin. I would recommend eSalon to anyone! So easy to use at home and wonderful results. I couldn't be happier! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great experience!This was my first time using eSalon and I am so happy with my color!! Looking forward to my next shipment! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Adjusted colorLove the new color adjustment! Will keep this color for my future orders. Thank you! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |