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Color Set
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67 726 Comentarios de clientes verificados |
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Bummed!Didn't really seem like it did much, I just had my mother color it on Saturday and this morning I found grey hairs everywhere popping through. Also, last shipment I got two pairs of gloves, a bowl, and a brush for roots. Only one pair, no bowl or brush. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeanna- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not happyPlease refund my credit card for my purchase. I did not like the color😔 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSuzanne- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
color change?I wasn't sure about the color since it turned purplish as I was applying it this time?! I was worried I was going to have a purple tint! It didn't cover/last as long as the first time I used your product, unfortunately, so I don't know if it's because I requested a slightly lighter color? My sparkles appeared much sooner and this color seemed to fade much quicker. This is only the second time trying your product so I feel like I need to try one more time. The first seemed a bit too dark and this second seemed a bit too light. Please advise. Thanks! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGrace- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Too darkTwice now my hair has turned nearly black. It is supposed to be getting lighter and brighter. What I got was the exact opposite. Very disappointed (again). 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelinda- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Updated reviewJust received my first kit and tried it out.... I was very hesitant because I hadn’t had my hair colored in years and have never done it myself. I LOVE it!! I hope it stays this way..... so soft and shiny and the color is perfect. Fingers crossed..... update- received second kit and it’s been a total disaster! My hair is beyond brittle and dull and now I lose color every time I shampoo..... even though I am using the same eSalon shampoo and conditioner as before. I even have hair breakage from the slight color overlap. Will be canceling...... 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
First time usingPretty disappointed. After dying my hair, color was basically the same as what it was before but darker which I didn’t want. Sent a photo of the color I wanted In the instructions and the result didn’t have the shade or pop I was looking for. Could've done a better job with products from Sally’s beauty. Got a 2 star rating only cause I really liked the shampoo and conditioner that came with the kit and it covered my gray hairs pretty well. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKimmie- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Poor ColorStylist sent a new Color - not what I was looking for. Trying to remove my auto-ordering now. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTara- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Great colorLove this hair coloring. My hair looks so natural. So easy to use. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Loved this entire processOverall i feel like ordering from e salon was the best choice I’ve made in awhile! My hair color didn’t end up exactly as I thought it would but the color is still pretty. My hair is softer and more manageable than before and the easy to understand instructions really helped me nail this at home hair coloring. And when I told my Estylist that the color wasn’t quite what I expected they offered to help me fix it for free. I’m in love with this company and look forward to more hair coloring adventures to come! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Made just for me.Made just for your hair and colour. Great, easy to use, everything you need to colour your is in the pack. No odour. Comes straight to your door. You decide how often you want to colour your hair. Amazing service 0 de 0 personas encontraron este comentario útil. ¿Y tú? |