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Color Set
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67 726 Comentarios de clientes verificados |
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Fantastic color!Because of the pandemic, I went over 6 months without coloring my hair. After that time, I had 2-3 inches of gray/WHITE(!) roots. After all that time I still didn't (and don't) feel safe going back to my regular hair stylist, but I had to do SOMETHING about these roots, so I started to look for alternatives for me to color my hair safely at home. Knowing that store-bought 'box' hair color could ruin my hair, I took a long time to decide which "more professional" product to use. After weeks of research, I decided to give eSalon a try. I received the hair color set in the mail, but it had sit in my mailbox (late email from the post office) for over an hour, when the temperature was a record 106 degrees(!) outside. I called eSalon to ask if the chemicals were still safe to use, and they immediately sent another hair color set to me (no charge!). Great customer service! I am SOOO happy I used eSalon! Not only are the awful roots COMPLETELY gone, but the color eSalon created (using their initial website questionnaire + my uploaded picture + the formula my hair stylist used) was an absolutely EXACT match for what my hair stylist used to do. I was hoping for anything close, and was absolutely wowed at how good my hair color was, and how good the condition of my hair was afterward! I followed the instructions exactly (as many people recommended) and took my time, and the results were great! I'm about to try my second color treatment - delivered to my front door! - from eSalon later this week, and I am confidently looking forward to how good it will look after my initial color treatment. I will continue with eSalon as long as I don't feel safe during this pandemic - which won't be for a very long time the way things are going now. Not only does my color look great, but eSalon maybe saved my life! since they made it so that I don't have to interact with others who might be contagious. Thank you, eSalon...maybe for MUCH more than a great hair color! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great productI like this color bcz it covered my gray very well but if there were 1 thing I would change out would ne the way the shampoo and conditioner smell, it does not smell very good but besides that i love this color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Liked the color but still not happy with gray hair coverageLiked the color but color does not cover gray hair by ears and I think can do better at roots inspite of following directions 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Custom Color SetI haven’t had a chance to use it. I had surgery and I am recuperating now. As soon as I can I will use it and give you a review. 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Delivery never on timeHi I really wanted to continue buying this product but it either does not show up or when it does it is way too late even though I choose a short repeat time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMartha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Overcharging /Customer Service unpofessionalMy subscription is $27.15 each shipment and I was charged $50 and my name paid it. After numerous email they have no decency to respond to email and insist that they did not get the $50 payment when it was taken from my account. WATCH OUT PEOPLE ! Taking my business somewhere else. Stephanie is no help. Rude and not fit for customer service. I do not recommend this business. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosZoila - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My hair turned orangeI've used this same color for a long time now but this last time, the base of my hair turned orange while the edge half of my hair was dark dark brown. It did nothing for my greys. It was hideous and took 3 more coloring (store bought) to finally fix it 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNamie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Way too dark colorWhile this is easy to use, the color they sent me was just way too dark and now I will just have to wait a year or more to grow it all out. And it really didn’t last as long as the wella color I had been using. About three weeks for salon vs six weeks for wella. No thanks esalon 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJeanie- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great presentation but disappointedWas excited to try product again after not using for several years. Unfortunately after following the instructions to the "T" I did not get the gray coverage I was hoping for.... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTina- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Didn't have enough colorDid not have enough color for my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmber- We’re so sorry to hear that you were short on color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |