|
Color Set
|
67 726 Comentarios de clientes verificados |
|
Mostrar: |
|
Love Color, but a little frustrated...So this was my third kit with eSalon. The color is on point, and the fact that the red stays vibrant for so long is really awesome. My one frustration is that the past two times I have received my kit, there is no brush included... for those of us who work faster and get better coverage with the brush, it is a huge bummer that it has been missing out of my last two kits.. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
Service IsdueWhy does it take so long to get my color after I order it? It’s just painfully slow. I ordered the day after my last order came in, I’m white as snow and still don’t even have a ship date? What gives 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosBetsy- Thank you for your feedback on our shipping time. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Something was offFirst off, it took over 2 weeks to reach me. When I added the water as directed little flakes came out of the bottle. I figured I either didn't shake it properly or the developer was old. Regardless, I got in the shower and massaged the remnants into my scalp. Some dye dripped down onto my face but since my hands were busy with my scalp I didn't wipe it immediately. After the shower, after dressing and drying my hair, my face starts to hurt and turn red. The location of the redness is coincidently where the dye dripped. I thought dryness might be the issue but sadly it seems to be a chemical burn. Since this has never happened before I'll give esalon another chance as there truly could be a bad batch of chemicals but please check into this to verify so others are not harmed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosTami- We truly apologize that the color kit you received is defective. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not the color for meThe color is not quite what I wanted. Please stop sending me products in the future till further notice. Thanks Judy Schantz 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJudy- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Didn't cover my grayI loved the color but it didn't cover my grays and it washed out quickly 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJennifer- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
No better than drug store color.My light brown with beige undertones turned out a brassy reddish light brown. Root coverage was poor. Will be asking for a refund. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosAmy- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Fini cheveux blancsBonjour , J ai reçu mon retouche racines, J ai suivi le guide et formidable, plus un cheveux blanc .La couleur 'des racines se, fond avec ma chevelure . Juste une question APRÈS LE RETOUCHE RACINES, COMBIEN DE TEMPS DOIS JE ATTENDRE AVANT DE FAIRE LES MECHES. GRAND MERCI À TOUTE VOTRE ÉQUIPE. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
The best hair dye!I have been struggling to find a hair dye that lasts long and covers all my grey hairs properly. Esalon provided me with the best experience! Will be definitely ordering again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
Beautiful results and So Easy To Achieve!Professional results and amazing customer service! Afraid to color your hair on your own? Put that fear aside! These people work personally with you to help select the best color for you. If you have questions, they immediately -and I mean immediately- are waiting to help via phone. 'Customer Satisfaction' is not just a phrase with this company! My family and I love the results and the savings in time and money! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
Love EsalonSince the pandemic has changed the way we visit our trusty salons. I chose to try Esalon back in March and the look and feel of my hair was like I just walked out of the salon. Sadly, for my colorist I haven’t returned but saving money and still looking salon ready... Well Perfect combo for this gal! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |