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Color Set
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67 726 Comentarios de clientes verificados |
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Thank YouPlease cancel my orders i only wanted it one time Thank You! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Changed Color - didn't explain the colorThe customer service was terrible as she tried to say since I asked for the color change, basically be happy with what they picked out. HOW ABOUT 'NO'! Then the way she spoke to me.....oh HELL NO!!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDanelle- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Upon reviewing your profile, we see that you have already worked with one of our Color Experts. Please let us know if there is anything else we can do to help! |
Great customer service but not happy with productI follow all of the directions perfectly and I still do not have full grey coverage. Then after 2 weeks my hair looks brassy and orangish. I have the tint rinse shampoo and use color safe shampoo and conditioner. I may cancel and try another service 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
No lift whatsoeverI actually changed the color so that it would be lighter, however there was no lift and within 2 weeks the color washed out out of the grey, and the full 2” grey roots came back. I don’t have a lot of grey, but certain spots have a few strands that you can see when parted a certain way etc..this was my last attempt here. While I do love the shine and the detailed packaging, hair color—must in fact— color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnn- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't cover my grey rootsHi, I'm sorry to say I'm disappointed. I previously used Madison Reed and loved it. I will be sticking with them as it works much better for me. I was pretty excited to use the color, but it didn't cover my roots as advertised. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTina- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not the color I wantedAfter following the directions to a T, the outcome of my hair looked like overprocessed deep red roots with dark brown hair and a balayage. I look crazy! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShannan- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Going for a dark strawberry blonde or light auburn and ended up with pink hair.I really was hopeful about this option during COVID-19 as I am immunocompromised and cannot go into my normal salon. The packaging and instructions were fantastic. I followed them to a t. The end result was pink hair. Super disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnna- We truly appreciate your feedback! Upon reviewing your profile, we see that one of our Color Experts reached out to you to resolve your concern. Please let us know if there is anything else we can do to help! |
Never will buy drugstore hair dye againBuying drugstore hair dye I never found the right shade. This product you will see the difference. My hair feels healthier, the color lasts longer. And esalon stylist will assist you, communicate through emails, make recommendations to find that perfect colour you desire. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love the Color!The color is great!! Rich color and easy to apply. I love the cost and ease of taking care of my hair at home especially during this year. My Hair was a mess when I decided to try eSalon and it was the best decision I made during 2020! I am able to keep my shipments to every 5 weeks, the color last without damaging my hair. Thank you eSalon! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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OH MY GOODNESS!!! GAME CHANGERTo say I am SHOOK is an understatement. I went from having a different hair color on my roots, my mid shaft, and my ends to one solid color with an awesome undertone. I was nervous because of the situation of my tri-colored hair, but my stylist (Shoutout to Celine) assured me that they took it into consideration and actually gave me a separate formula for my ends. I never dyed my own hair at home before, and this turned out better than I could have imagined. My hair looks and feels amazing!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |