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Color Set
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67 610 Comentarios de clientes verificados |
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Color too dark.I don't know why but my color turned out too dark this last go round. Please insure I get my usual medium blonde next time. Thanks 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Rosalind, We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
J'adoreUn rendu impeccable j'adore la couleur tout se que je voulais merci. Je recommande vraiment . 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Maine FarbenIch bin sehr zufrieden mit der Farbe, alles was ich wollte, danke! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Terrible customer serviceThe product is good and very good quality. But their cusromer service is terrible, they ignore my email and no response at all. I ordered once and unfortunately the color didn't work out. It was my mistake because I forgot to cancel, however not even a heads up from them that the renewal was coming up. I email them, no response and they decided to ship the product and charged me £27. I will make sure I never buy from you again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Natalia, sorry for any confusion and any inconvenience! We did receive your email on the day of processing the order, but we would advise calling us when you need an order canceled on the same day. That way, you're speaking to a customer service representative immediately who can look into this. Our email response time can take a day or so. We do actually send a reminder 5 days before processing an order, just to let you know of the scheduled upcoming order. As we hadn't heard from you before processing, we thought we were OK to make and ship your order as part of your Flex-Plan. I've received your email and will advise you on the next steps via email. Keep an eye on your inbox. Sorry again for any inconvenience! |
Please cancel my subscriptionMy hair is breaking out badly. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFrankie - We are so sorry to hear that! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Tolle FarbeDie Farbe ist sehr schön und so, wie ich es mir vorgestellt habe. Das Set ist klasse und die Anleitung auch. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Grossartige FarbenauswahlVielen lieben Dank für diese großartige Farbe !! Perfekt für mich abgestimmt und ein ganz dickes Lob dafür. Ich habe zusätzlich den Farbtoner in meinem Abo ergänzt und den Farberfrischer damit das schöne rot lange erhalten bleibt! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Super inpressed!Really impressed with eSalon! My hair feels and looks like it’s been professionally dyed every time. The colour lasts so well, and I’ve had so many compliments. I’m on my 4th order now and won’t be going back to the salon — there’s just no need! Thank you! 3 de 3 personas encontraron este comentario útil. ¿Y tú? |
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AmazingFirst time I have ever colored my own hair . WOW ! I sent a photo of what my hair looked like and one of what I wanted . The results : exactly what I wanted ! Excellent product and service ! I will Be using this for a long time !!!! Highly recommend! 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Want it to work but???I don't get it. The gray just doesn't get covered and the rest of the hair gets all the color??? I am at a loss. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Charmaine, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |