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Color Set
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67 610 Comentarios de clientes verificados |
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UnglücklichLeider bin ich mit meiner Farbe nicht so glücklich. Habe ein aschiges Mittelbraun bestellt und habe ein rötliches Resultat erhalten. Ich sehe nun aus als hätte ich einen rotbraunen nachwuchs :,( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHallo, es tut mir sehr leid zu hören, dass Sie mit Ihrer Farbe unzufrieden waren. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter! |
Awful. One time is red then black.I have pictures of how different the color were. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNorma - We truly appreciate your feedback and are so sorry that the color was first red then black! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Why did I stop using it? Honest reviewDue to finance changes I stopped my subscription for 12 months and had to purchase a cheaper option. However I was buying the cheaper option every couple of weeks and it was costing more than this subscription! I only have to buy this once a month and I have quite a lot of grey now. Also the dye does not stain as badly as the cheaper option which would stain my nails quite badly and be there for weeks! I love this product and I think if you want to maintain your colour its definitely worth buying! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Too darkI followed the instructions to the letter ensuring that I used it as a root touch up rather than all over but it came out so dark. Also I asked for ash and it’s very red. Guess there’s no substitute for a stylist who can physically see your hair. Currently using specialist shampoo in an attempt to lighten it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Didn’t cover whiteI have white around my temples only and this did absolutely nothing to cover that up. Guess I’ll be looking for another hair color 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosViolet - We are sorry to hear that you were disappointed by the gray/white coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
So Impressed!I was nervous to try this, but I'm so glad I did. I was looking for a vibrant, but natural auburn red. I haven't had too much luck. I would find colors that were high lift and the color was too bright and unnatural, or colors that were too dark and one dimensional. This custom color is beyond perfect. The roots blend seamlessly into the midlength and the midlength blends seamlessly into the ends. The color is rich and vibrant without looking unnatural like most red box dyes. Esalon definitely earned a loyal customer 👏 👌 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Wrong color and massive hair lossthis is an orange brown and looks like i have bleached roots and a massive ball of hair came out in the shower. Do not recommend 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Kristen, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Contente de ma couleurReste a voir si elle tient et que l on voit pas des racines blanches 😄 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Roots different colour to endsI went darker to get a more even look. I have been copper for years and wanted a more brunette tone but still with red undertones. My roots were a flat brown and ends a red undertone. I didn’t receive was I expected I guess 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNikita C. - Thank you for your feedback. We're so sorry to hear that you are disappointed with your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly. |
Felt like a semi-permanent dyeI’m on the phone to customer services trying to order a new hair dye as my greys came through about 2 weeks ago. I’m going to an important work meeting and wanted my hair to look nice and have tried calling customer services at 2.55pm. However after 5 minutes being on hold the call dropped and said the offices were closed. This is not good customer service, as I’ve specifically left work early to call someone to discuss this matter urgently!! Whilst the colour is now correct the length of time the dye has lasted is far from good. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKarlana D. - We appreciate your feedback here at eSalon! We are so sorry to hear that you had trouble reaching us by phone. Our Customer satisfaction is very important to us, and we want to ensure your experience is smooth and enjoyable. Please keep your eyes out for an email from your colourist soon. We'll be reaching out to you to make this right! |