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Color Set
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67 709 Comentarios de clientes verificados |
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1st hair colourI loved the colour I picked and the after care and personal contact I received. My only negative comment is if you have long hair 1 box might not be enough. So maybe add more product for longer hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love the colorThe process took a little longer, but I love the results 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAshley - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying your custom blended hair color! We truly value your feedback and look forward to hearing from you again in the future. |
Great colorDried hair out slightly every thing else was great 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Pretty good coverageThis gives pretty good coverage only had a few spots to go over 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJeannie- Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring! |
GreysNot covering my greys completely, I'm not very happy with it. The OTC products have better coverage on my greys. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLeticia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not soldI ordered a nice dark brown and after I ordered I received an email stating that they were changing my colour to a colour id like better. Turns out the colour isn't as dark as I wanted... kinda bummed that I went through all that work (my hair is extremely long) for something I am not in love with 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStacy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
The colorThe color it’s fine but it removes very fast. in the 4th wash I look like before and it doesn’t work enough in gray or black. It’s expensive, I feel it doesn’t worth. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarcela - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
je ne peux pas répondrej'ai reçu ces produits le 02/02/2021 je n'ai pas pu les utiliser ,mes racines étant tellement longues que j'ai du aller chez le coiffeur fin janvier 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCatherine J. - Merci pour votre commentaire. Nous sommes heureux que votre coloration eSalon soit arrivée ! Nous tenons une nouvelle fois à nous excusez pour ces délais de livraison. Nous allons revenir vers vous par email afin de discuter de votre prochaine commande. |
Did not likeThe color did not turn out even remotely close to the color I chose. No mahogany or copper color in it at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelsey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Mangelnder Kundenservice und ungewünschtes FarbergebnisIch fand es schade, dass trotz meiner Nachricht in welcher ich nochmals einige Fragen stellte, diese nicht beantwortet, sondern die Intensivtönung einfach direkt losgeschickt wurde, obwohl eSalon eine Beratung verspricht. Leider bin ich auch mit dem Farbergebnis gar nicht zufrieden. Anstatt eines Kupferrots habe ich jetzt dunkelblondes Haar mit einem rötlichen/rosafarbenen Stich. Hätte es toll gefunden nochmals eine Nachricht zu bekommen, die mich z.B. darüber informiert, dass das gewünschte Farbergebnis nicht erzielt werden kann so wie ich mir das vorstelle. Aber dem war leider nicht so. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHelena-Sarah G. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |