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Color Set
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67 709 Comentarios de clientes verificados |
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Grüezi aus der Schweiz,ich bin sehr zufrieden mit der Coloration,Julia hat das sehr gut gemacht.Meine Haar war grau und struppig,nun fühlt es sich sehr gut an,werde es beobachten und hoffe es bleibt so schön. Das einzige was mich etwas stört ist der etwas orange Stich,aber nicht weiter schlimm evt,weiss Julia Rat.. Sonnige Grüsse aus der Schweiz Susanna B 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Best Custom ColourI've been colouring my hair for long time and I wouldn't change eSalon colours to anything else. The colours are right and the costumer service is the best! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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ExcellentI was dubious about using this product and read many reviews (good and bad). I have dyed my hair at home (including using bleach) for 20 years. I'd say I'm a pretty good hand at it and have therefore only gone to a salon a few times, for colour, in my life. Don't get me wrong, I've done the mad dash drive of shame, wearing a woolly hat in summer, to the supermarket/chemist many a time! My hair, before I used this product, had a brown box dye over dry and bleached hair. I was trying to go darker but it wasn't sticking all over. It looked a bit silly to be honest! I am so very impressed with the hair colour and whole service. It arrived quickly, and clearly a lot of time and thought has gone into the packaging and branding. I initially thought there wouldn't be enough product, as my hair is shoulder length but thick, but I even had some left over. When I buy in the shop I always get two - putting the price on par with what I've just paid - and just have enough. It has turned out the exact colour I asked for! I also had a different bottle of colour for the ends, which I thought was a nice touch, and showed that the colourist understood the current colour situation of my hair when I ordered. My hair is now soft, shiny and a lovely colour. It definitely is better than shop bought and, if you follow the instructions (which are simple), I can't see how you could go wrong. Thank you very much 🙌 I will definitely purchase again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great convenienceVery convenient. And the color looks great. I wish it covered grey longer. But still a great easy to use product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTonya - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
The color is unevenAt first I thought the color was great. But after two or three washes I noticed I had spots of lighter color in my hair that I absolutely know I covered with great care with the color they gave me. This was time number two that they’ve sent me color and it just didn’t work. I think I’m done. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCharlotte - We’re truly sorry that your color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Na ja..... 1 Stern ist fast zu vielAlso.... das Paket kam Anfang der Woche an... innen war es aber verschmiert.... die erste Flasche war wohl nicht ganz dicht, cremig weißer Schleim im Deckel und an der Flasche, nicht schön! Heute habe ich die Produkte, beide Flaschen-Kombis, angewendet.... Ich bin mit dem Ergebnis nicht zufrieden. Bestellt und erwartet war ein kupfer-, goldton. Jetzt bin ich dunkelbraun, mit gutem Willen vielleicht dunkele Kastanie. Schade. Wirklich schade. Beim Friseur wäre ich natürlich mehr als enttäuscht gewesen und es hätte kein Trinkgeld gegeben. Ziel verfehlt. ESalon verspricht viel, kann dies aber nicht einhalten. Und ja - ich habe mich genau an die Einwirkzeit gehalten! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnja S. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
AWFUL!!!My color was awful! I called to rectify the situation and I was sent another color which was just as bad! So incredibly disappointed! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJane Anne - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Sent me a root color only instead of all over colorVery disappointed. I ordered an all over color and rec'd a root only coloring. No one even called me to let me know and when I called customer service they stated I ordered a root only. I ordered an allover color since I have multiple colors in the length of my hair and natural color and grays about 2 inches from roots. I have ordered previously several times under my previous name and the 2 people with customer service were not the least bit willing to correct the order issue and even told me I ordered a root only. I ordered it through a facebook advertisement for a discounted price since I had not used it in awhile and wanted to return since previous experiences were good, but not now. Customer service has went down hill. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHylton - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Wrong ColorThe July and October 2020 shipments were way to brown and didn't even show a hint of mahagony or red. So when I received the January shipment I returned it unopened as I was instructed via chat (I have the transcript if you need it). That was about 2 or 3 weeks ago. Haven't heard anything from you all since, nor have I been given a refund or any other kind of acknowledgement or an offer for a replacement. Also the July 2020 shipment did not contain any shampoo/conditioner packets and there were no gloves in the April 2020 shipment. I haven't said anything until I my chat about 2 or 3 weeks ago. And so far the color adjustment I made at the same time has not show up yet either. If I'm going to pay that much money for hair color I would like to get the right color, and if you can't handle that I'll need to cancel any future orders. This is your chance to make it right. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIlona - Thank you for reaching out! We truly apologize for any dissatisfaction with your color. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Wrong colorI just down loaded two pics the light brown is our color. The red hair is what I always use. I thought I’d get my color plugs some honey high lites. So I’m canceling my subscription. This color makes me look to old. Sorry but I’m just being honest. BHolt 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBarbara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |