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Color Set
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67 686 Comentarios de clientes verificados |
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Not the color that was describedThe color was supposed to be a light ash brown but what it came out as was close to a dark reddish brown. Very disappointed because it isn't even close to the color described. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Washed outI have used esalon for a few months and I used my monthly color set but this month the hair color didn’t seem to stick to my hair. After the recommended time I washed it off but it didn’t seem to dye my hair at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHair. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Changement de couleurJ ai demandé à éclaircir mes cheveux sur les longueurs et ma demande n a pas était prise en compte….très déçue !!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCoralie B. - Merci beaucoup pour vos commentaires. En examinant votre profil, nous constatons que nos experts coloristes vous ont déjà contactés pour résoudre votre problème. Dites-nous si nous pouvons vous aider davantage ! |
Something is differentI use to loveeeee eSalon. I tried other brands and came back to color my hair with eSalon’s hair coloring. But something has changed in the last few months. I noticed after applying the color that my roots and gray hair where more of a redish brown rather than black like the rest of my hair. I thought I had made a mistake coloring my roots so I tried it again they next month and again the color was way off. Mind you I have been using eSalon continuously for over a year and hadn’t had a problem before. I had my color adjusted twice and saw minor improvements but it still not covering my grays and my roots are still lighter than my ends. I have an unopened box of the “lighter shade” that I don’t know what to do with it. I definitely won’t be coloring my hair with that. The money I’m spending in this trial and error process doesn’t justify the end result. I will be cancelling my subscription with eSalon and go back to store bought hair coloring. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAdriana M. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
NOOOO!Got first color, way too dark, complained, told you can't make it lighter, but next shipment would be better. 2nd color, adjusted again way too dark, and too red. Please don't send another color that will botch my hair, have to go to a salon and get it fixed. Just please refund my money. Thank you 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRickie V.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
UnsatisfiedMade no difference to existing colour. Expensive waste of money 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosELAINE H. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps. |
Great color and shineI love how my hair turned out, it was exactly the color I wanted and my hair feels so soft and healthy. I will definitely be ordering color from eSalon again! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color and your smooth results! We appreciate you sharing, and Happy Coloring! |
Wonderful natural redGreat selection of natural reds/strawberry tones. I wish the color lasted longer, but that’s the nature of any red color. I’ll continue to use this, the custom blend is beautiful. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Christine, We're so happy to hear that you're enjoying the Medium Blonde (Copper Ash)! We truly value your feedback and look forward to hearing from you again in the future. |
Love the color finally!Good color and healthy type for hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Angela, We're thrilled to hear that you're enjoying your custom Light Brown (Copper Golden). We look forward to our next opportunity to delight you! |
Sehr gut natural farbeDas ist perfekt für natural und harmoniche risultat 0 de 0 personas encontraron este comentario útil. ¿Y tú? |