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Color Set
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67 766 Comentarios de clientes verificados |
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Not meColor was just not right for me. I figured the experts would let me Know it before hand. The product was great except gray Coverage Was not as long as expected. I forgot this was an automatic Ordering system SO I got charged and sent a duplicate order. I now have 2 boxes of dye for the future, that needs to be sent back. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRonda- We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Keep in mind that we can always adjust your formulation to better suit your needs. Again, we apologize that you were unsatisfied with your experience. |
No red on my hairMy hair turned darker than previously was. You can barely see red under direct sunlight. Big letdown. I sent an email to customer service earlier. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVanessa- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color didn't last a weekCompletely gone after a week. Very strong ammonia smell. Root color was very different from ends. Disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCortney- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
NOT GOOD ON MY GRAYI loved the finished color as it was so closely matched to my natural color. I'm horribly disappointed with the lackluster life for coverage on my gray. Though i don't have a lot of gray, It is most prominent at my hairline around my temples and forehead. It's been 3 weeks since I colored and my gray is back to its old self, started showing back through after 1 week. I left color on longer than recommended hoping that it would give it longer staying power... Not!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathy- We apologize that your most recent order did not provide adequate gray coverage. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
color not holding???why----I am ready to cancel this order as color is not holding at all and that is not worth doing this process and spending money if color is not going to hold!!!!!/C Duncan 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCharlotte- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
The was problem with my color, it did not have the red/mahogany color this timeNot happy at all with my color this time, it did not have the red/mahogany color 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSofia - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Hair now 3 shades darker am mortified:( :( :( 2 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna- We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
Gray coverageBeautiful, glossy, color with good Gray coverage at roots and temples, but will not cover Gray at sideburns well. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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color doesn't work for me...Sorry to say I cut off my auto shipment and want to cancel my subscription to esalon. The red color fades too fast but this time my color was more glow in the dark pink. Washing my hair removed the pinkish tone but roots are still pink. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBonnie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Did not meet my expectationsI read so much before purchasing and my local hairdresser applied the colour for me so it was professionally done. But the front greys remain untouched and for this I'm greatly disappointed! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKerisha- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |