|
Color Set
|
67 658 Comentarios de clientes verificados |
|
Mostrar: |
|
My color didnt come thruMy color didnt came true 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosCharin R. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the color I wanted and expectedThe online experience was fine (up to a point, see below). The product was beautifully packaged. My hair felt good afterward - texture, coverage was good. But the color itself wasn't the rich, vibrant red I had wanted and expected. I think if I could have talked live with a colorist it would have been better. There were color choices on my screen that were not active because I'd been pre-assigned to certain tones...this from the short survey taken prior to my color being formulated. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosBev J. - We truly appreciate your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! |
Ich bestelle die nicht mehrIch habe zweimal sogar zwei verschiedene Farben bestellt und habe nur schwarze Harrfarbe bekommen obwohl ich ein Mal Asche,und ein Mal Natur Gold Farbe bestellt.sehr Ergerlich 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosGanna M. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
just okI'd appreciate a refund. not as great as I thought it was going to be, just ok 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJoanne L. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The roots are way too darkRoot are more black and way too dark 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosLuigina L. - Thank you for reaching out to us here at eSalon! Upon reviewing your eSalon account, we see that one of our Color Experts has already worked with you to resolve your concern. Please let us know if there is anything else we can do to help! |
Go with a drugstore dye, will do betterI was thoroughly disappointed with the eSalon experience. Everything came in pretty packaging and had my hopes up. I followed the instructions to dye my hair immediately. The dye did turn a pretty auburn/purple, the color I expected. The smell was very strong, gave me a headache. After I was done and washed everything off, all the color washed off! After I dried my hair, there was no hint of "dark brown purple pearl" or whatever. If anything my brown hair was a lighter shade of brown, which is probably just damage from the chemicals. The color didn't stay but the odor did! I kept getting headaches every time I washed my hair and the smell would come out more pungently for the next few days! What's more frustrating is that even though I saw no change in color that I wanted, my pillowcases got stained and my entire bedset is now ruined! I wanted to do something fun with my hair while stuck in quarantine and instead of going with a generic drugstore brand, I tried to play it safe with eSalon. I ended up burning my hair, a three day headache, and stained sheets which costs hundreds of dollars! Truly, just go with a store brand, at least it will dye your hair and is half the stupid price. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosAnudari L. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you have had bad experience with our product and did not meet up to your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not very easyThe color last only 2 weeks 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosCathy H. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
High hopes, sorrowfully disappointedI was really looking forward to this product. I was so happy when it came and couldn’t wait to try coloring my hair for the first time. It didn’t change my hair color at all. I followed all the instructions but after applying all over my head, waiting 30 minutes, blending, and washing everything out, and drying my hair, nothing happened. Same color before and after, absolutely no change. Very upsetting waste of time and I hope I can get my money back. Unfortunately their custom color didn’t work on me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosKatrina L.- Thank you for your feedback. We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Lack of moistureWhen I colored my hair it seemed to make my hair feel brittle & dried out 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosKimm - We’re so sorry to hear that you were not satisfied with the after-effect of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what I asked forI asked for a neutral dark brown, it came out black... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosNicole D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |