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Color Set
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67 658 Comentarios de clientes verificados |
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Farbe top, Haltbarkeit flopDie Farbe selbst ist superschön und genau was ich wollte. Das Auftragen war in Ordnung, auch wenn die Haarfarbe sehr stark gerochen und mir ziemlich in den Augen und Atemwegen gebrannt hat. Das Ergebnis war dann auch wirklich toll, toller Glanz, Haare haben sich gut angefühlt auch wenn sie seitdem statisch aufgeladen sind. Das große Aber ist allerdings: ich habe mir vor 8 Tagen die Haare gefärbt und ein Großteil der Farbe ist schon wieder draußen. Vielleicht liegt es an meiner Haarstruktur, aber das sollte nicht sein. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnne-Katharina K. - Vielen lieben Dank für Ihr Feedback! Wir freuen uns sehr darüber, dass Sie Ihre individualisierte Haarfarbe lieben. Nichts macht uns glücklicher als zu hören, dass wir Ihre Wunschfarbe erstellen konnten. |
Colour spot onNot covering grey so asked for a change and will try once more. Very much hope it works out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not match my colorNot a good color match, it was too light and too bronze 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElizabeth - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Worst hair experience since I was 12This dye turned into gummy glue on my scalp. It took me an hour to get some of it out. It was a two hour process total I finally used shower gel which was only thing that would break it up a little. I had to comb it out of every piece of hair. It was especially awful at back of hair and over ears. It was an awful experience and I have died and not enjoyed dying my hair at home for over 30 years. Some haven’t colored the greys that well but none amounted to torture 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachel- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
What happenedOnly wanted to cover gray roots. Ordered dark brown. Already have highlights. The roots turned orange red. More orange than red. How could this be? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeborah- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
I really wanted this to work!This is the 3rd try on the hair color with adjustments requested each time to see if it would work. I left the color on for 60 minutes this time.. 20 minutes longer than told to do. I started with my grey areas first at the temple and roots.. but the color still would not take at the temple area & in some of the root area. I am so bummed as I really hoped this would work, but I can't seem to find a solution. The color itself is beautiful. Unfortunately, I have cancelled my subscription. Maybe I will try again another time, but after 3 tries I don't think it will work. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLeslie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Nicht zufriedenBin mit der Farbe nicht zufrieden,hat mein graues Haar auch nicht ganz gedeckt.Hat sehr gestunken und möchte nicht mehr meine Haare färben. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosOlga D. - Vielen Dank für Ihr Feedback. Wir freuen uns, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Completely disappointedColor washed out almost immediately. Color was not what I expected and had used in the past. Will never use again. Cancel immediately. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElaine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Very disappointedI used your color and it did not even touch my gray hair. I left it on for the instructed time and it was applied to the gray hair and it did not cover them at all. Very disappointed and I would like a refund 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRoxanne - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not receiveOrdered this kit at the early April, but I never received the kit to try. Even the delays in the mail due to covid, I should have gotten it by now. Made repeated attempts to speak with color stylist via phone, with no luck. Emailing is no problem and I am receiving a new kit but still don’t have answers to my questions. Being patient with everything going on so I am hoping this kit is worth the wait. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatti - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |