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Color Set
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67 658 Comentarios de clientes verificados |
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I asked for lighter colorI requested lighter color and you sent the EXACT SAME COLOR YOU PREVIOUSLY SENT!!! That is not customer service. I am done. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAndrea - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not HappyDid not achieve the desired results. My hair looks almost identical to the way it looked prior to using this product. Not even close to the color I chose. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMiamiMom - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback! |
The color is exactly what I wanted...but the product is very harsh and the smell of ammonia almost overwhelming. Although I am happy with the color I do not think I will be ordering from esalon again. ***Update, I use only the finest shampoos and conditioners formulated specifically for color-treated hair but my hair now looks brassy. I have never had this problem with any other color, salon or store bought. I am very disappointed with this product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCatherine - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Wrong colorI received my color and was so happy to give it a try. yesterday I did and now I have black hair instead of dark brown other than that it’s ok will go back and try to adjust my color if same problem occurs I will not use them again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too much not happy with colorToo much needs to tone down not for me and the gray on my hair already shining threw 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBetty - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too darkI wrote 2 times That the haircolour is too dark. Nothing has change. When I Look to my recent colour it still is too dark. I don’t want It anymore. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCorinne - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DéçuTrès déçu car toujours des cheveux blancs et plusieurs couleurs dans mes cheveux. Pas assez de lingettes, de shampoing, et de soin. Délai de livraison non respecté 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDelphine J. - Merci de nous avoir contacté. En examinant votre profil, nous constatons que l'un de nos experts coloristes vous a déjà assisté afin de remédier à cette situation. N'hésitez pas à revenir vers nous si vous avez besoin d'aide à nouveau ! |
Not pleased !!It did not cover my gray and did nothing for the ends. Was so very disappointed!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTheresa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair color with ammonia is not good!Whilst the color was good- the formula is not.I did not realize that this hair dye contains ammonia! After a few days, my scalp was itchy; my hair felt like straw! I plan to ask for a refund . Molli Wilson 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMolli - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
No better than store color.I was disappointed at the smell and coverage. I still have grays showing and honestly I don't have that many to cover up yet. The shade was good though. Will be cancelling as soon as I figure out how, no easy or obvious to cancel auto shipping. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCrystal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |