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Color Set
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67 669 Comentarios de clientes verificados |
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Wrong colorWay too dark, colorist changed it on me 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKim - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
WrongMy review isn’t on color because I can’t use it. I requested all over color and was sent root and ends retouch. Not enough to do all hair so wasted my money. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosH.L - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
UnsatisfactoryIt did not turn out the color I expected 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAndrea - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Not at all the color requested.I asked to lighten up to a strawberry blonde, similar to Nicole Kidman’s color. The colorist adjusted my order to a different color than I requested, and now my hair is darker than it was before I started - it came out more like a Susan Sarandon color only without as much red tones. Very disappointed and a waste of my time and effort. Exactly what I didn’t want to be - a dark, mousy brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Incomplete orderWhen I received my order I was missing an extra set of gloves. Also I was under the impression that a brush to apply color was included in every order. Was i mistaken? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCynthia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisatisfyThe color did not last a all so upsetting only covered my grays for a week or less 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJovettee - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. |
Not so greatAlthough I liked the overall color, it didn't cover my grays well. By week 2 my grays were completely visible. The color is also very flat. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Average Provider at BestQuarantine times call for home hair color. I am usually a salon goer and trust the professionals who have honed their craft but have had to turn to home color during quarantine. I saw esalon on Instagram and decided to try it out. The product was fine but faded fast. I wish the turnaround time for shipping was as fast as the color fade! During normal shipping conditions, be prepared to wait a LONG time (1.5-2 weeks) for a reorder of the exact same product I had ordered originally. While I still plan on coloring my hair from home, I will not be a returning customer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKim - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. |
Product good! Color not what I expected!The product itself is great but man its overly coopery. I feel like my hair is closer to orange than bloodish-red 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Still have roots but now a different colour!Not the colour I expected.It hasn’t blended with my hair at all and still have roots but in a different colour!This is exactly the reason I avoided a store bought colour and for the price paid I expected a better result. Not worth the money and I won’t be buying again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLyndsey - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |