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Color Set
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67 669 Comentarios de clientes verificados |
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AwfulColor was wrong, gray hairs afterwards and other hair was two different tones! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Turned my ash blonde hair RED! Good customer service.Requested ash or cool toned blonde and it made my hair strawberry colored! Called customer support and they sent me a correction kit at no charge, saying that I must process "warm". The new kit just maintained the red tone and didn't help. After two tries, I'm done, Always been an ash or cool toned medium blonde & in my experience they cannot provide a product for that color. Customer service is good. The color set is easy to use & the tools are nice. I would only use eSalon if you are a brunette or warm toned blonde. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnne- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Dialing in ColorI am still trying to get the color I want without the brassy tones. Esalon has been very kind and helpful, but still working on the color I have had in the past with other salons. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Takes forever to shipI'm still waiting for this product it's been a long time . . . And I'm getting a lot of grey hair lol 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTara - We’re truly sorry that our color's delivery time has not met your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Too RedI am wanting a blond color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Waste of moneyColor lasts about 3 washes. Customer service is worse than terrible. Do not buy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLauren - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Roots and old growth very differentMy old growth had faded. This is very common with hair tones that have red. So when I followed the directions I ended up with roots that had a dark rich color and a head full of brassy, washed out color. I am very disappointed. I needed to pull the color through all of my hair (before showering). The instructions did not tell me to do that this time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTamara- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
UnzufriedenSehr unzufrieden 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosXxxx X. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
UnsatisfiedThe first shipment, I was very happy with. However, this time is different. I noticed immediately that my hair was very dry after the treatment and I am continuing to have major breakage no matter what I do. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTasha - We’re truly sorry that result of our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Nice colourThe colour is lovely but the grey coverage is pretty disappointing, only persevering because its cheaper than a hairdresser 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren L. - Thank you for reaching out to us! We are sorry to hear our color did not meet all your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |