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Color Set
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67 726 Comentarios de clientes verificados |
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Wunderschöne Farbe aber leider mit AmmoniakDie Farbe ist wirklich super schön geworden und war genau so wie ich es gerne haben wollte. Ein großes Kompliment an die Friseurin, die mir den Ton gemischt hat. Die Farbe hat auch sehr lange gehalten. Leider war in der Farbe Ammoniak drin. Davon habe ich starken Haarausfall bekommen. Meine Haare brauchten lange, bis sie sich erholt haben. Falls es möglich ist, die gleiche Farbe ohne Ammoniak herzustellen, würde ich sie sehr gerne noch mal kaufen (oder eine sanftere Version). 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPaulina - Vielen Dank für Ihr ausführliches Feedback und das Kompliment zu Ihrer Farbe – das freut uns sehr! Es tut uns leid zu hören, dass Sie nach der Anwendung Haarausfall erlebt haben. Ihre Erfahrung nehmen wir sehr ernst. Unsere Haarfarben können selbstverständlich auch ohne Ammoniak hergestellt werden. Nachdem wir Ihr Profil geprüft haben, konnten wir sehen, dass Sie bereits eine ammoniakfreie Rezeptur nachbestellt haben. Wir hoffen sehr, dass diese sanftere Variante besser für Ihr Haar ist. Wenn Sie weitere Fragen oder Wünsche haben, kontaktieren Sie uns gern. |
First time trying eSalon’s custom hair colorI asked for a coppery red color. This first try of eSalon custom color did not give me the color I wanted. I used to be called “Carrot Top” because of my natural hair coloring. This is what I’d like to see with my next “custom color.”Come on team let’s get it right the next time! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarlene - We're truly sorry to hear that the outcome of your color application didn’t meet your expectations. At eSalon, we firmly believe in our Color Happiness Guarantee, and we’re here to help you achieve the hair color you desire. Please watch for an email from us regarding the next steps! Your feedback is very much appreciated. |
Poor color outcomeIm so pleased i decided to do a strand test. Following the directions sent in my personalised box, my hair strand has come out purple! Meant to be dark brown!! If thos hasnt put me off a box dye, than i dont know what will. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Ann! We are so sorry to hear your color turned out purple. Please check your emails, we got back to you to help you. |
My grey is still showingI bought eSalon mainly for my grey roots. This is my first time using what was recommended for me. My roots still look grey, around my face still looks grey and parts in my hair still have grey. I hate to complain but I was hoping to have my grey covered. I am willing to try again but need different instructions to get my grey covered. If I try again, and my grey is covered, I am willing to change my rating.. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVicky - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
rouxpas terrible pour la couverture des cheveux blancs racines par contre la couleur très jolie et les cheveux douceur extrême 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Marie! I'm so sorry to hear your greys weren't fully covered. Please check your emails, I got back to you to help you further. |
Un peu déçuIl y a une différence marquante entre les racines et les longueurs. Alors que la couleur avait l’air jolie 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebecca B. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que vous soyez déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. À très vite ! |
Nice, but not the results I wantedThe packaging was eye catching and even fun to open. The instructions, which I followed to a T, were very clear and in easy-to-read print. The shampoo and conditioner had a pleasant smell. Everything was delightful until my hair dried, and I could see that the color was not the warm golden blond that I was hoping for and have obtained from other brands, but rather ash blond, or what we used to call "dishwater blond." I'm trying to find where in my online account to cancel. Not easy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Tiffany, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Orange tintGave my hair and orange tint that hasn't faded 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Sarah! We are sorry to hear your color got an orange tint that hasn't faded. Please check your emails, we got back to you to help you. |
Lasts longer than drug store hair dyeThis hair dye lasts longer, more like saloon-dyed hair. I’m still struggling to get that just right color, though. I love the color about a week after I dye it! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Jenny, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
The experience of having a professional colorist develop a salon experience butThe experience of a professional colorist helping you color your hair in the comforts of home giving you a salon look was awesome . I am giving it one star only because of the actual hair color itself. My hair came out very light and red on top where my grey is This occurred after each application. I only did 2 months but after second round my hair was still light and red . I hated my color so much. They did honor the free hair coloring as promised if one isn’t satisfied! . This is a great company , very helpful customer service. I Will update after my next hair session hopefully it will look great 1 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaJuan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We look forward to your future feedback. |