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Color Set
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67 566 Comentarios de clientes verificados |
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Not good for RedI asked for a very intense red and I got brown with red undertones. It faded within 2 weeks and now I have to deal with brown hair for 8 weeks before I can dye it with better color again. There were too many steps the process took too long. Would not recommend for redheads. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRandi - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
CoverageRequested gray coverage on this next order. Regular formulation doesn't last. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGrace - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Lovely color not enough coverageI liked the color that was made for me but when the coloring process was completed the goal of covering bad old color and grays did not come to fruition. I contacted esalon and was not given any other feedback or help. I was only told that they would make notes for my next color. Very sad that they offered nothing to fix my inadequate instructions or color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSalena - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not happyNot happy with the product.Ive tried more than once and every time my roots came out extremely light 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMadeline - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Color too darkThis last color was too dark too. I wanted a dark auburn not dark brown. This color was almost black. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Not satisfiedSee email sent to colorist. Hopefully adjustment will help. Disappointed currently. Grays were not covered. Lacked multi tones and to Dark. However, color was not brassy looking which was great. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebecca - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
hair colorDid not stay on any better than my cheap brand i use. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJan - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
OOPSThe coloring problem I have is probably my fault. It turned my hair light golden brown. It should be golden blonde. I am hoping you can help me I look so good as a blonde. LOL 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBelinda - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Hair colorI'm not happy with my color, it is pulling too much red, I want something different. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPat - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Ruined my hair!I have to wear wigs due to a medical condition. I purchased a human hair wig, for $1400.00, and the esalon coloring system as the wig's color was too light. Halfway through the coloring process the solution turned purple! Not only did my new wig turn orange but the texture was ruined. I cannot wear it. The company refuses to make restitution for the wig but did offer to refund the cost of the hair color. Very disappointing!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNancy- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Unfortunately, we are unable to guarantee the results of our color on wigs or hair extensions since they may be pre-treated with other chemicals. Again, we apologize that you were unsatisfied with your experience. |