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Color Set
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67 566 Comentarios de clientes verificados |
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ColorFirst color match x was great. After that didn't work as color was different and faded easily, 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
not goodI wrote several reviews and have had no response. I sent you two colors I mix together both with the word "red" in them and a picture showing color of my hair- you sent me dark blonde and it was not at all close. I requested that you stop emailing me several weeks ago and I am still receiving emails. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPeggy - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and removed your from the email list, as you requested. Again, we apologize that you were dissatisfied with your experience. |
My hair was suppose to be red it is now DARK BROWN!I have strawberry blonde hair and I was going for more of a copper color. I was so excited for this product. I use the hair dye and it turns my hair DARK BROWN!!!! Not only did it not give me the color I want it gave me a color wayyyyy darker than I was asking for. Not even close to the color I was asking. I am very upset and I will have to bleach my hair to be able to fix it which will cost me more money. What a waste of money. DO NOT order esalon! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMegan - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
Still not what I'm looking forThis is still a couple of shades too dark and went a little brassy this time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanice - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Not for me !My hair was Ashe blonde before the dye after th dye you sent, it was Dark Blonde , please cancel all future orders ! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLiz - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
It was OK....really nothing special and the shampoo and conditioner left my hair extremely dry. Felt like a bird's nest, despite following instructions. Felt like very strong chemicals, not a big fan. Disappointing overall. Also that it's on Auto payment without any consent from me or not obviously pointed out to me if I somehow did consent to that, don't like that either, so watch out for that!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebecca - We’re sorry to hear that you were unhappy with how your custom color made your hair feel. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
RootsThe color is fine but since my new growth is gray, when I color the roots they looks reddish brown, but I feel it's not covering the roots enough. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichele - We apologize that your hair color turned out lighter and needs better gray coverage. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Color-treated hairMy hair color turned out too dark and now it will be hard to lighten it up. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosYvonne - We’re sorry to hear that your color came out darker than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |
I am a little less in love this time.My first experience with this color was wonderful. The second, most recent, color seemed a bit more dull and a little yellower than I would have liked. Either this second formula was bit different or it reacted to my hair differently. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanine - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Just not happyI like the color but my grey is already showing through and its only been a month... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMedina - We’re sorry to hear that you were unhappy with the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |