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Color Set
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67 625 Comentarios de clientes verificados |
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Beautiful color but very slow shippingThe product is great but if i have to buy other coloring product while i am waiting for shipping it defeats the purpose. And an additional $6.00 is added for shipping!! So at that price they could overnight the package instead of using snail usps. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRoz - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart. |
Reason I am leaving esalon Im so dissappointed ! Cant refer to anyone! spent$100I spent over $100 and my color experience was awful I am not new to esalon but things have changed I guess not enough color and the color I had was awful ! could pay $5 at the store and do better than what was sent to me! I am so very disappointed how could I ever refer you to anyone after my bad experience?I 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJacquelyn - We truly appreciate your feedback. We're so sorry our Hair Color didn't results how you expected! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ammonia and sulfiteI thought that I was receiving Madison Reed products. I cannot use products with ammonia or sulfites. I had used Madison Reed without any problems that I purchased at Ulta. The product that I received from eSalon caused an allergic reaction with hives requiring the use of rescue allergy medications. I also had scabs on my head for a few days. The ammonia smell was so strong that it made my eyes water. The color was pretty and it took less time than using Madison Reed. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarol- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Just can't get it rightI've tried it twice, sending pictures and describing what's wrong each time and it still doesn't match and is washing out 6 shampoos later 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAshley- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Incorrect ColorHair color received is incorrect and I am unable to reach a colorist to help correct the problem. I have emailed, waited a week then called twice with no luck! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
First time useOverall, took almost 3 weeks to receive and root coverage was a bit lacking (I followed the directions to a T). I would like to try again to see if next color sets better, and color holds well. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKarri - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Mittelblond färbte Haare komplett rotLeider bin ich mit dem Farbergebnis überhaupt nicht zufrieden. Ich hatte gehofft mit eSalon eine gute Alternative zum (doch sehr teuren) Friseurbesuch gefunden zu haben und habe die persönliche Kundenbetreuung als sehr positiv wahrgenommen. Leider zählt am Ende jedoch das Ergebnis und statt eines natürlichen Mittelblonds habe ich nun einen nach meinem Empfinden sehr unansehnlichen roten Haaransatz. Die mitgesandte Färbeanleitung habe ich entsprechend befolgt. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer B. - Vielen Dank für Ihr Feedback. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. |
Cheveux blancsMes cheveux blancs ont réapparu après 2 shampoings. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMonica - Nous sommes vraiment désolés d'apprendre que vous ne soyez pas satisfaite de la couverture de vos cheveux blancs ; et nous vous remercions de nous avoir informés. En examinant votre profil, nous constatons que vous nous avez déjà contacté pour résoudre votre problème. Nous sommes à votre écoute si besoin |
Color Plus HighlightingMy Color has always been great. I tried the highlighting kit and instead of blond highlights they were red. I had to re color. A bit disappointed but over all I only lost time. The gray is gone. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKam- We're truly sorry that our Light Set (Light copper & Mahogany) did not provide the shade that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
No improvement in new color kit.My hair is still very reddish/strawberry compared to the lighter blonde I prefer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeidi- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |