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Color Set
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67 649 Comentarios de clientes verificados |
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Not RightMy hair was bright Orange and faded to peach within three days. Horrible 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessie - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
I have not made this purchase!!!Hi, I have not made this purchase. I cancelled the service loooong time ago and yet you claim you have sent the kit. How can I return it and get my money as this is an unauthorised transaction. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela C. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. However, upon reviewing your profile, we see that you have already worked with one of our Customer Service Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not greatI don't think the instructions that were sent with my colour were right. In total I only left the colour on my hair for 15 minutes and the roots only got 5... My hair was patchy as some had developed longer, not only that but a week on and I am still getting colour coming out in the water when I am in the shower. I wouldn't pay this again when I can get better stuff from the pharmacy for a fraction of the price. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAinsley B. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My hair is black/ashenI wanted light brown with golden hues. Now I look like a 53 year old who is into Goth. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not worth it!I didn’t subscribe to your product, I only ordered an one Time order, this product did NOT cover my gray! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEvangela - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Pas fecuToujours pas reçu pourtant envoyer depuis le 19 janvier si sa met autant de temps à chaque fois sa pose problème 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCathy G. - Merci de nous avoir contactés, nous sommes sincèrement désolés que votre commande eSalon ne soit pas arrivée. Nous allons revenir vers vous par email afin de vous tenir informé de la situation et de vous aider. |
Not good on changeI asked to change my formula to Copper 5.43 (picked from their color choices) and I got the same color as before. Disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelli - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Extremely dryThere is not enough coverage as the bottles are small and after using my hair was so dry it was like rats tails clumped together. Very expensive will go back to my usual high street product 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosErica R. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not change my hair colorThis did not change my hair color to the requested color. It didn’t even hide my grey hair! I am not happy! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My roots do not match the rest of my colorI wanted lighter to match a color I had sent a pic for like actress Isla Fisher. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiana - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |