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Color Set
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67 649 Comentarios de clientes verificados |
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Light brown is almost blackWhen they added mahogany to light brown in became black. Nothing they can do. I reached out twice. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebecca - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
You need better delivery.It took so long to get my dye, I didn’t have enough to cover all my roots. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLyn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Does not lastMy last shipment was disappointing. It was a totally different color than I had from the previous month. My hair was so dark I almost cried. Then it washed off of my grays very quickly and I went and bought my old hair color from Sally’s. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCynthia - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Farbe schön; deckt weiß nicht abDie Farbe ist heller und honigfarbener als erwartet. Leider werden weiße Haare gar nicht abgedeckt. Dabei war dies der Grund die Coleration zu bestellen. Somit viel Aufwand für Nichts-muss nun doch mal zum Friseur!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSabine G.- Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Wasn't what I asked forI've been asking to even out my hair for months and they keep sending the same thing so I am wasting my time. It's not covering or changing anything, my hair looks the same before and after I color it. I used to love them but not anymore. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the color I expected at allThis is not the color I expected at all. I am a complete red head with dark brown roots instead of the light brown with hints of red that I requested. My hair looks insane. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJuan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The only good thing is that it covered the grey hairUnfortunately, I did not get what I wanted and I what I was looking for. I wanted lighter colour, given options were not close enough to what I want. Unfortunately, the colour appeared a bit too dark, more into the black side. I was following precisely all instructions but... Not sure I will reorder it as there was too much of ammonium as well. I know that you will say that to colour grey hair you need ammonium... mmm... not sure, as it was well coloured in Aveda salons, definitely there was not as much of it as I got in this pack. I have not had a head ache after colouring for a long time and this time I've got it. I know there is no one cure for everyone, I am sure there are customers with great results. All the best to you, it is a very good idea and very well executed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnastasia Z. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected, however we are pleased to know that you were satisfied with the grey coverage. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Colour stayed the sameUnfortunately my hair stayed black so not sure it worked I followed all the steps and no good I’m afraid x 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDonna D. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I didn’t for me! I would not recommend it!This arrived a few day in the mail. It’s well packaged and all. i was so excited to open it and use it. Well i finally used it and it did not work. My sister latter may hair with the solution. as in did it in small section to not miss and hair! After following the instructions it did not work! My gray hair that was pretty obvious for us to miss is still the same. I mean not even a hint of color got absorbed. The other thing is the chemical smell was so strong and it smelled for a few day after the first washing. I’m so disappointed not going to purchase again! I would not recommend this. I would stick to the one you get at the grocery or better yeg save up and have the professional do it once they open up more again!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelissa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Färben hat leider nicht funktioniert.Ich habe eine Intensivtönung bestellt und diese wie in der Beschreibung benutzt. Leider haben meine Haare die Tönung nich angenommen, es ist nicht mal ein kleiner Schimmer zu erkennen. Super schade bei dem Preis. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmrei K.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |