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Color Set
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67 649 Comentarios de clientes verificados |
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too redm\not happy with the red tones 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSuzan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
MehHair color ok a bit dark and it doesn’t seem to give me the same increased body as when I get it done in a salon 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
No impresionado - AgainDespués de leer las críticas, supongo que esperaba demasiado. Sin cubrir mis grises (solo tengo unos pocos y todavía están aquí) y no muy contento con el resultado sobre el color (lo que elijo y lo que obtuve). Probablemente también debería elegir otro color, pero de todos modos pensé que tendría una recomendación de los expertos. No estoy seguro de dar otra oportunidad o no. **** After the first review eSalon offered to review my colour to make sure was according what i wanted. I asked a lighter colour (more kind of dark blonde than the copper i had the first time). They sent me the same colour i had the first time. Really disappointed. I spent all the bottle and it didn't cover my grays properly. It's a shame because i really liked the idea of the format of the service they meant to offer but evidently useless to me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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not the same colorAlthough the product is really nice, easy to apply and my hair feels nourished and well done, the color is a huge disappointment. My hair turned out brown - plain dark brown, definitely not the dark copper I selected. It has some hints of red in there, but only under yellow lights. I haven't done anything in my hair for over a year and a half and I'm just dissapointed that now it looks boring brown and will be a long time again before I can do something else. In my notes I even referenced the model Dominique from your website, which I figure it would be hard to achieve since my hair is probably darker than it should be, but at the same time, the color I chose was definitely red, even a little auburn. I'm attaching a picture of how it turned out. I'll wait for a couple of washes to see if it fades a little and looks more interesting, but overall I'm really disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertoscarina B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Unhappy with colourI thought the colour was a very good match however it hasn’t covered my grey and as suspected it is now very very white again. I just don’t think it has the strength to cover my level of grey. I did enquire about this. I do NOT want another colour sent via a subscription? This is of no use to me sadly. Please advise? Regards a Helen 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHelen S. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
It didn't workI was so excited when I receive my color. But It didn't turn out the way how color it supposed to be. My front hair was colored but the rest isn't. So I had to rush to the nearest cvs just to get it done. It's a waste of money I am very disappointed 😞 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGissele - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happyI currently have medium/dark brown hair and was looking to go red. Since my hair was died dark (last color 1/2020) I was told they couldn’t take it much lighter, which was fine. My end result, however, is bright red roots and the remainder the same color as before. I will not be ordering again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
too dark for meIt would be better if it was a little bit lighter ,it's too dark, too coper. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosValerie C.- We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
haircolour was not for methis colour was too harsh on my head and hair tok much ammonia in product, not for me unfortunately 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertoslynsey B.- We appreciate your feedback here at eSalon! We apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Fabulous concept, great service, ok colorI absolutely loved the customer service and the attention to detail to ensure I knew how to do my own color. Unfortunately my color wasn’t the best...I don’t blame the color specialist and this was fun to try, but I will still be searching for a color for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSharman - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |