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Color Set
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67 686 Comentarios de clientes verificados |
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Cost issue.I love the product and I needed the large bottle the first time I purchased to fix a colour mistake. This time though, I just need to do my roots and it’s nearly £30 for a whole bottle to use maybe a 1/3 of it?! It’ll last a couple of weeks before I need to purchase again. So I won’t be purchasing again unless esalon introduce a roots only option for a much lower cost AND the delivery price really needs looked at. £6 for standard delivery and £10 if it’s express which still takes a couple of days is really not good enough. You have a great business and I love the product but the prices are simply too high if I’m just needing to colour my roots every couple of weeks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLorraine - We really appreciate your feedback about our product and the shipping cost! We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. |
mold or chunks inside liquidsi've tossed at least 2 kits due to big chunks floating in the liquids...looks like mold or other substance. Gross! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Pamela, We apologize that you found unusual particles in your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process and explaining why this happened. |
Still left with graysFollowed directions. One before was fine. This time it didn’t cover all grays. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebra - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Hair falling outI love the color but it made my hair fall out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSara - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email as well. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Color not what was expectedMy color was way off, I have always loved my color in the past. It was not what I had been accustomed to. I am going to have to have my color corrected 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
great concept, lackluster resultsI love the idea of a custom at-home hair dye, but the results left something to be desired. I selected the dye I wanted but was told that it was too far from my natural color and that I should select something more subtle. My intention was to go darker so it’s not as if there was bleach involved. I followed eSalon’s guidance and went with a color closer to my natural hair and the result was hardly noticeable. Furthermore, it lasted maybe three or four washes before completely washing out. I did select a Demi dye, which I’ve done at the salon in the past, so I knew it would fade gradually, but it was SO temporary. I also typically have super shiny hair after getting it dyed at the salon or with other at-home dyes, but that was not the case here. My hair felt a bit gritty even after thoroughly washing the dye out. I want to love this so much and would maybe give it another go with a new color and permanent formula, but for now I think I’ll suck it up and shell out some $$$ at the salon to get my preferred color for the holidays. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Katy, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Colour reviewColour is nice, but didn't cover the grey hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria S. - Thank you for your feedback. We're so sorry to hear that your hair colour didn't cover the greys. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly. |
Not very good resultI liked in the kit only conditioner nd shampoo,hair color results not impressive 🙃 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi H, Thank you for your feedback. Here at eSalon, we are always striving to improve and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that you were not impressed with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Leider bin ich nicht zufriedenBin nicht zufrieden 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHallo, es tut mir sehr leid zu hören, dass Sie mit Ihrer Farbe unzufrieden waren. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter! |
Not good!My hair is bright red just at the ends. Not sure what happened as this never occurred before! I been using this product for several years. It actually happened again but it much worse now! I have not heard from you. I had updated my email address today. Sorry about that. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |