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Color Set
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67 686 Comentarios de clientes verificados |
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Mauvaise formulationJ’ai demandé un châtain clair cendré pour mes cheveux qui étaient châtains clairs, je me suis retrouvée avec des longueurs châtains foncées et des racines rousses !!! Obligée d’aller chez un coloriste pour rattraper ce carnage.. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMargot M. - Merci pour votre commentaire. Nous sommes sincèrement désolés que votre coloration vous a déçue et que les solutions proposées par nos coloristes ne répondent pas à vos attentes. Nous restons à votre disposition si vous avez des questions. Une nouvelle fois, nous vous présentons nos excuses pour cette expérience qui ne vous a pas satisfaite. |
Damaged my hairThe chemicals dried and damaged my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNorma - We’re truly sorry to hear that you experienced some damage that could have been caused by our hair color. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. |
Unfortunately colour isn’t for meColour didn’t take on greys again and hair is washed out looking would much prefer a gold based brown 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDanielle - We are sorry to hear that you were disappointed by the grey coverage again. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you. We appreciate your feedback and the opportunity for us to make it right! |
Good coverageThe colour covers my greys and had good coverage but this is not the colour I requested. Got no response from customer service when I contacted them. Very Disappointed. i feel like they have me a colour they wanted rather than what I wanted. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVykki - We're truly sorry to hear that your color was not the one you'd requested. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not even remotely the color it says it will beI have brown hair and wanted a rich copper, it showed me that with my current color I could get that with their specific formula. Not only is it not even remotely copper, it looks exactly like my hair before I dyed it. I followed all the instructions to the letter, so I’m bummed out because I was really looking forward to a change 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No changeI wanted to try this as it seems better quality than the regular box dye from the supermarket market - and while the package was layed out beautifully, there was absolutely no change to the colour of my hair. I asked for dark brown ash and specified that I wanted the red tinge gone (hence the ash) but it’s still there - potentially even more prominent. I strictly followed all instructions. Pretty disappointed so will probably just have to go back to the trusty Cole’s box dye 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJess - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and make this right. Please keep your eyes out for an email from us shortly. |
Not goodThis was the worst color ever…way too dark! I need it replaced ASAP for free….you really got this one wrong! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanet - We truly appreciate your feedback and we are so sorry to hear your color was too dark! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Une horreur !Bonjour, L’avant-dernière fois j’avais demandé un peu plus foncé, puis comme c’était un peu trop foncé, j’ai ensuite demandé une teinte entre les deux. À ma grande stupéfaction, la dernière teinte reçue était ROUGE 😳 J’ai été obligée d’acheter des produits pour retirer le pigment rouge tant que possible puis ai acheté un châtain au supermarché ! Je suis extrêmement insatisfaite et ne comprends pas, certainement une méchante erreur car jusqu’à maintenant c’était plutôt satisfaisant. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarole - Merci pour votre commentaire! Nous sommes désolés d’apprendre que votre formulation de couleur est ressortie plus rouge que prévu. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par e-mail afin de vous aider et de remédier à cette situation. Veuillez vérifier vos e-mails pour les prochaines étapes. À très vite ! |
Nicht die bestellte FarbeMittelblond bestellt, mittelbraun bekommen Kaum Grauhaarabdeckung Vom Pearleffekt keine Spur 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJeannette – vielen Dank für dein Feedback. Nachdem wir dein Kundenkonto geprüft haben, konnten wir sehen, dass du bereits mit einem unserer Farbexperten in Kontakt bist, um das Problem zu lösen. Bitte lass uns wissen, wenn es noch etwas gibt, womit wir dir weiterhelfen können! |
GrayNo gray coverage 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRosario - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |