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Color Set
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67 686 Comentarios de clientes verificados |
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Wasn’tThat’s wasn’t the color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Maria, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I didn’t receive itI didn’t receive the products and despite requesting them to be resent I have not received any products or a refund 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWe truly appreciate your feedback! Upon reviewing your profile, I see that you have already worked with one of our Color Experts to resolve your concern. If you still need help on the matter, just drop us an email; we are happy to help! |
Farbe deckt ja mal überhaupt nichtHatte vor einem Jahr bei esalon bestellt und die perfekte Farbe erhalten, zwischendurch wurde wahrscheinlich was an der Rezeptur verändert nun deckt sie einfach überhaupt nicht mehr (habe Schwarzbraun bestellt und gerade meine Haare gefärbt und mein Ansatz hat sich einfach null verändert). Was auch immer ihr getan habt, macht das bitte rückgängig. Bis dahin werd ich hier leider nicht mehr bestellen. Ist sehr schade, da ihr wie gesagt am Anfang die perfekte Farbe für mich hattet und dann auch noch PETA verifiziert, ab jetzt werde ich wieder zur Konkurrenz greifen müssen. Echt sehr sehr schade, aber hoffe euer Profit stimmt. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle -Es tut uns sehr leid, dass Sie mit dem Ergebnis Ihrer Farbbehandlung unzufrieden sind. Wir stehen voll und ganz hinter unserer eSalon Color Happiness Guarantee und werden gemeinsam mit Ihnen daran arbeiten, Ihre Haarfarbenwünsche zu erfüllen. Bitte achten Sie auf eine E-Mail von uns mit den nächsten Schritten! Wir bedanken uns herzlich für Ihr Feedback. |
Didn't color the greyI was disappointed in the results. The grey did not cover. I had to purchase a store product to cover it. Too expensive for no results. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Loriann, Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Weak colourVery mild coverage. I don’t have any greys and found that this was by far one of the worst colourings I’ve had. It threw a strong shade of red even though I specifically asked for a medium brown. Disappointing at the least. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNatasha P. - Thank you for your feedback. We're so sorry to hear that you are disappointed by the coverage of your hair colour and the shade. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly. |
Not satisfied at all.I didn't have any colour on my hair, I was asking for a lighter, ash colour. However the end result was a lighter colour with orange / red effect. I said okay, I will give a second chance, asked them to make it lighter with ash. I also attached photos. They said it can be a bit lighter but not much. The result was exactly the same, nothing changed, it looks orange and ugly. I need to go the hairdresser to fix it... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNoémi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Looks lovely at firstThe colour looks great at first but after 2 washes it seems to wash out (permanent hair colour) 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNatasha - Thank you for your feedback! We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Colours, we may have a simple solution for you. Our Colour Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. |
Very disappointingWas hoping for something even better than a drugstore box color but this is definitely a worse color for me. All I notice is that it gave my roots a more reddish hue which was not what I wanted at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElizabeth - We’re so sorry to hear that your roots had more of a reddish hue. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Poor grey coverageDid not adequately cover grey hair. Was better than pre application but not by much. I liked the fact there was no scalp irritation and the smell of product was minimal. I wouldn’t continue with this product unless next kit addressed the grey situation! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMargot - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Specialized formulaDid not color my roots in the front. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGlenda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |