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Color Set
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67 686 Comentarios de clientes verificados |
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Covered grays for 3 1/2 days!Looked good for 3 1/2 days! Not happy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJody - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not last. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Wrong colorI asked for a dark brown color with violet. My hair was already dark brown but I wanted to cover greys and add to it. The hair color I got lightened my hair and gave me a brassy look. Also some of my greys were not covered. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Brianna, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what I requestedThe colour was not what I requested. It was way too dark and a different shade. It was not auburn but a dark brown. Product was nice and my hair did look glossy….just a shame that it wasn’t the colour in requested 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLouise G. - Thank you for your feedback. We're so sorry to hear that your hair colour didn't meet your expectations. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly. |
Hair glowedAs a first pack got the deal of two sets. 1st one was ok, when used second to freshen color turned a bright glowing orange. It was awful 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCaleigh D. - Thank you for your feedback. We are so sorry for the confusion, but your first order included two bottles of hair colour for a single application, with a special formula for the roots and one for the ends. We have reached out to you via email to better assist you with this matter. Please keep an eye on your inbox for more details. |
Cancelled subscriptionI have just cancelled my subscription. A very convoluted process to do so. It is hard to find where to even start and it takes around 6 different clicks. Clearly set up to try to trick you into staying which left a very bad taste in my mouth. Also postage of £5.95 is insane - the method they use, Royal Mail 48 Tracked, is £3.55 for this weight. The colours are ok but I have found better at Boots for less than half the price. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmma - We’re really sorry to hear about your experience. We never want canceling to feel difficult, and your comments about the process and shipping costs have been noted and shared with our team. We’re glad you found the color okay, though we’re sorry we weren’t the right fit for you. Client feedback helps us continue improving our service and products. |
ColourI went for ash blonde and expected it be be blonder, more brown??? I went by the book, can you send me your colour chart again so I can chose a different shade 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTracey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
TerribleSecond time not what I wanted. Color is pink in areas, and bright red in others. Very disappointed. Never buying again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Christine, We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Not the colour I expectedI was very disappointed with the outcome of my hair dye. I had followed instructions when picking my colour to become light/ash blonde. It coloured any blonde I did have and my whole hair is now brown. Still struggling trying to get used to the shock 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTanya - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DisappointedThe colourist has made the roots colour and ends colour two different colours my roots are more natural ginger brown and my ends have patchy vibrant red throughout it. I have noted this on my previous order that both the roots and ends colour would need to be the same and coloured my hair today to see my long hair patchy throughout. Very disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChanelle -Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Entspricht nicht meiner VorstellungIch wollte ein schönes Kupfer, stattdessen ist es kackbraun geworden. Und dann hat man hier plötzlich ein Abo abgeschlossen ohne davon zu wissen. Nie wieder! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDagmar - Es tut uns sehr leid zu hören, dass Sie mit dem Ergebnis Ihrer Farbanwendung enttäuscht waren. Unsere eSalon Color Happiness Garantie steht für uns an erster Stelle, und wir werden gemeinsam mit Ihnen daran arbeiten, Ihre Haarfarbziele zu erreichen. Bitte halten Sie Ausschau nach einer E Mail von uns mit den nächsten Schritten. Wir schätzen Ihr Feedback sehr. |