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Color Set
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67 686 Comentarios de clientes verificados |
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No place to add a comment.Didn’t cover my gray There is no place in the ordering pages to add a comment. No place. I want a darker Brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSharon - We sincerely apologize that the color did not meet your expectations. Your feedback is valuable to us, and we are committed to improving our products daily. We look forward to assisting you in achieving hair perfection in the future. |
EnttäuschendDie Farbe war furchtbar. Total orange, obwohl ich einen Braunton ausgewählt habe. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEs tut uns sehr leid zu hören, dass Sie mit Ihrer Farbe unzufrieden waren. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter! |
Red and medium brownMy hair did not turn a dark chocolate brown. Its a medium brown with red. I did not want red. I wanted a violet undertone. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Sarah, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Color was good, gray coverage was awfulI spent an hour meticulously ensuring every hair I have was covered with dye. I followed the instructions to a T and was really sad to see most of my grays weren’t covered. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAdrienne- We are sorry to hear that you were disappointed by the gray coverage of your recent color application even after carefully following instructions. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Nicht zufrieden mit der FarbeLeider fand ich die Anwendung und das Ergebnis nicht zufrieden stellend. Daher möchte ich mein Abo kündigen und werde wieder zum Friseur gehen. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKerstin -Es tut uns sehr leid zu hören, dass Sie mit dem Ergebnis Ihrer Coloration enttäuscht waren. Unsere eSalon Color Happiness Garantie stehen wir immer voll hinter, und wir werden mit Ihnen zusammenarbeiten, um Ihre Haarfarbziele zu erreichen. Bitte achten Sie in Kürze auf eine E Mail von uns mit den nächsten Schritten! Wir wissen Ihr Feedback wirklich sehr zu schätzen. |
Farbton nicht erzieltFarbton komplett verfehlt. Meine Haare sind nun nach dem Färben Rostfarben anstatt Gold. Ich finde das besonders schade, da ich in der Bestellung angegeben habe, dass meine Haare dazu neigen einen Rotstich zu entwickeln. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEs tut mir sehr leid zu hören, dass Sie mit Ihrer Farbe unzufrieden waren. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter! |
Does not lastI have enjoyed getting my hair color to what I desire and the stylists have been great adjusting my color however it does not last. I get the permanent color and by the second wash the color is 75% faded even when using color protecting products. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlessia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not last. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Still too copper redI have uploaded two photos to show the tint of the color … the photo with the really long hair is from years ago at the end of the summer after my color had lightened and it is still darker than the second photo I uploaded tonight. I love the shine and coverage of the color but I wanted to go dark chestnut brown to cover the brassy copper red from the last color I was sent. So I need a dark toner or start from scratch again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We’re so sorry to hear that your color result turned out more copper/red than expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. One of our Color Experts has reached out to you via email with additional information, and next steps. We look forward to speaking with you soon. |
Didn’t cover grayI have thick course grays. I saturated it and it did not cover it. I think it would be okay if you have fine hair. I’ll have to dye it again to get those grays covered! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Doesn't cover my most stubborn grays.My gray hair is primarily in the front of my ears. No matter how long I leave the brown dye on, when the shampoo is over, the hair in this area is not brown like the rest of my hair. It's a very weak shade of brown that's mostly gray. Within one wash it's back to fully gray. Disheartening. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |