|
Color Set
|
67 686 Comentarios de clientes verificados |
|
Mostrar: |
|
Coloration personnaliséeBonjour j’ai été un peu déçue du résultat qui ne correspond pas à ce que j’avais demandé! Pas de reflet acajou, résultat pareil que la couleur d’avant 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosStéphanie D. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Nous souhaitons vous aider et remédier à cette situation. Nous vous avons contacté par email pour plus de détails. À très vite ! |
DéçuTrès déçu jai commandé un chatain foncé irosé violet. J'ai fait exactement toute les étapes comme indiqué. Après séchage de mes cheveux on voit une démarcation des racines et aucun reflets violet. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosNadine L. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que vous êtes déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de vous aider autant que possible. Si vous avez des questions, nous sommes à votre écoute. |
Received it after more than a month….I received my order after more than a month, and the box was completely torn apart and damaged as well as the supplies inside. When I contacted customer support before I receive the package, they told me that I would have to talk to my local postal carrier and that it wasn’t their problem. If you’re going to be a hair product shipping service you probably should have reliable shipping. They did offer to send another box but at that point I wasn’t interested. It’s unfortunate because I had heard good things about esalon and was excited to try them. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHello Miranda, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No customer serviceI purchased this and was unhappy with it so contacted customer service. I have now contacted them twice and have received no response. Do not buy 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosGabriella S. - Thank you for your feedback! We're very sorry to hear that you didn't receive our emails. We have replied to every email, but if you did not see them in your regular inbox, they may have gone to your spam or junk folder. Please keep your eye out for a new email from us, we're happy to help in any way we can! |
Red-ish tintI chose this color in the believe that it would match my own dishwater ashy medium blonde. It was the coolest medium blonde in the chart. It has a distinct red tint though, which made my regrown roots seem even more grey than before. Needs a lot of adjustment to fit my natural haircolor and conceal my greys 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMaj - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
paper cap on developer still not firmly attachedI have used these products for many years now. However, in the last year the paper seal on the developer has often lacked a tight seal causing the products to develop too fast once mixed. Recently, my formula was changed to develop slower and adjust darker to prevent it turning red and washing out after one or two washes. This has helped, but the last bottle of developer was not tightly sealed which once again affected the final color. When I contact the company I am told that the products are acting as expected, but having used this for years, I can see a change when the cap does not come tightly sealed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosPatricia- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist has received your feedback. They will review your comments and adjust your formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Farbe passt nichtDie Farbe ist viel zu dunkel, obwohl ein helles blond erwünscht war. Angeblich hätte man mir das Guthaben auch wieder gutgeschrieben, was nie passiert ist 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosNaemi - Es tut uns sehr leid zu hören, dass der Farbton nicht wie erwartet ausgefallen ist. Bei eSalon stehen wir hinter unserer Color Happiness Garantie und möchten immer, dass unsere Kundinnen und Kunden mit ihrer Farbe zufrieden sind. Bitte halten Sie Ausschau nach einer E-Mail von unserem Team, das sich in Kürze bei Ihnen melden wird, um die nächsten Schritte zu besprechen. Wir schätzen Ihr Feedback sehr. |
Did not remove warmth from colorI was changed to a medium blonde ash to remove all of the warmth from my hair. It did nothing to it. It was a color correction from the first time. I’m just not satisfied at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJudy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Second tryHi, Still no gray coverage and I kept it on for a full 24 hours. I have to cancel my subscription 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosDawn - We’re sorry to hear the color didn’t meet your expectations. Your feedback is incredibly important to us, and we’re always working to improve our products. We truly appreciate you giving us a try and hope we can help you achieve your perfect hair color in the future. |
Did nothing for my hairI followed the steps precisely and my hair color did not change at all. Would not recommend. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosAshley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |