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Color Set
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67 686 Comentarios de clientes verificados |
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spillthe color leaked all over the box when i opened it was a complete mess hopefully turns out after using it 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - We're truly sorry that your order was damaged in transit. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with the appropriate solution. Keep an eye on your inbox for more details. |
Ruined my hairAfter the first kit I ordered didn't cover my greys (less than 20% of my hair so not a lot of grey to cover) they sent me another kit with a different formula for the roots and the lengths. However as there were different amounts of developer, the sun has lightened the top of my hair differently to the lengths and I now have a visible tide mark around the top of my head. It is too soon to dye my hair all over again so I'm using temporary gloss to try and blend it and then will likely have to go to a salon. I contacted the support team for advice on how to fix it and they didn't even respond. I have cancelled and would advise others to proceed with caution. I will say though I loved the colour both times I've used it although it didn't cover my fine greys at my temples either time. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosI'm so sorry to hear you weren't happy with your color and grey coverage. We take our satisfaction guarantee very seriously. We'd love to make things right, and our talented team of colorists are ready to help. Please send us a quick email to [email protected] and we'll be happy to help you! |
Farbe deckt nichtIch bin nicht zufrieden.Die Farbe deckt meinen grauen Haare nicht ab 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEs tut mir sehr leid zu hören, dass Sie mit Ihrer Grauabdeckung unzufrieden waren. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter! |
Disappointing on so many levels.Wrong level and shade. Burns my scalp. Doesn't cover my 5% whites. Doesn't wash off as promised. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNatalya - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too Dark no nuance and no shine. Please give me my old color.Hated this new color. I want the old one for my next order. I want a demi with a glosser. This was flat and made my hair look horrible 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations, as it was a flat color. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Leider nicht den gewünschten EffektIch habe naturblonde Haare. Beim letzten Friseurtermin wurden meine spitzen heller gemacht und mein Ansatz dunkler. Somit hatte ich 3 verschiedene Haarfarben. Ich habe mir bei esalon neue Farbe bestellt, auch beschrieben das ich die hellen Haare von den Spitzen für den ganzen Kopf möchte (Fotos habe ich mit geschickt). Leider sind die Haare immer noch wie vorher nur ein ticken heller, trotzdem nicht das was ich mir von esalon gewünscht hatte. Schade... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEs tut mir sehr leid zu hören, dass Sie mit Ihrem Ergebnis unzufrieden waren . Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter! |
Color fadedHas more of a purple undertone than brown. The color faded quick on the hair line than other hair coloring kits I’ve tried 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDawn- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Hair dyeDO NOT USE, THIS MADE MY HAIR GREEN!!! I WAS SOOO UPSET!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Good coverage but colour not at all like expectedThe hair dye covered my grey hairs well and evenly so coverage is good. However, I am very cool toned and ordered ‘Ash’ brown. I was expecting a shade of brown that was ashy (bear in mind my own hair tone has no warmth at all so didn’t warm up the colour in any way). My hair turned out super auburn/orangey which is not at all what I hoped for so overall, I am disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEsther M. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't completely meet your expectations. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |
Keine GrauabdeckungDie Farbe ist schön aber die grauen Haare sind nicht abgedeckt. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarina - Es tut uns leid zu hören, dass Sie mit der Grauabdeckung Ihrer letzten Farbanwendung enttäuscht waren. Ihre Ergebnisse sind uns wichtig, und wir nehmen unsere Color Happiness Garantie sehr ernst. Bitte achten Sie auf eine E-Mail von unseren Farbspezialisten, damit wir das Problem schnell für Sie lösen können. Wir wissen Ihr Feedback sehr zu schätzen und auch die Möglichkeit, es für Sie in Ordnung zu bringen! |