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Color Set
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67 686 Comentarios de clientes verificados |
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Farbe rötlichLeider ist die Farbe kaum deckend und sehr rötlich (obwohl ich Asch bestelle). Die vorherige Farbe war extrem dunkel, obwohl es eigentlich die gleiche Mischung ist. Aktuell bin ich sehr unzufrieden und habe das Abo beendet. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEs tut uns sehr leid, dass Sie mit dem Ergebnis Ihrer Farbbehandlung unzufrieden waren. Unsere eSalon-Zufriedenheitsgarantie ist uns ein wichtiges Anliegen, und wir unterstützen Sie gerne dabei, Ihre Farbwünsche zu erfüllen. Unsere Farbexperten haben Sie bereits per E-Mail kontaktiert und helfen Ihnen gerne weiter. |
Not the color I expectedMy hair was BRIGHT RED with this set. I had to purchase clarifier and green shampoo, it was embarrassing red. I then had to buy an ash light brown over it to calm down brassiness and red color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCindy- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
CouleurLa couleur est très jolie, mais ça n'a pas couvert mes cheveux blancs 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaurie C. -Nous vous remercions pour votre retour et sommes sincèrement navrés d'apprendre que vous n'êtes pas satisfaite de la couverture de vos cheveux gris après votre récente coloration. Votre satisfaction est notre priorité, et nous accordons une grande importance à notre Garantie Couleur. Nous vous invitons à consulter vos e-mails : l'un de nos conseillers vous contactera prochainement afin de trouver une solution dans les meilleurs délais. |
Doesn't cover rootsthe color was definitely pretty but much lighter than the photos and unfortunately my roots are still visible 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDaisy L. - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Product great, put on a flex plan i didnt agree tooNo fault with product, very impressed by product actually. What put me off this is that I was automatically put on a flex plan, and charged for a colour 2 weeks after I had received 1st colour set . Was completely shocked when seen it arrive in post, checked account, money taken . No emails about this flex plan, automatically applies when you place initial order. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSile N. - We truly appreciate your feedback, and we are very sorry for the inconvenience regarding the Flex Plan. Upon reviewing your profile, we can see that you have already worked with one of our agents to resolve your concern. Please let us know if there is anything else we can do to help. |
Ruined my HairThis harsh color absolutely ruined my hair. It was supposed to be medium brown and colored it so dark it is nearly black. It was so dark and stained everything in sight so I was worried and washed it out after less than 10 minutes, even though the instructions said 35 minutes. I will have to have it professionally corrected now and I am worried about the damage it will take to lighten hair this dark. Somehow it also took all of the shine out of my hair and made it look drab and dull. I have colored my own hair for years and have never had anything stain my shower instantly like this. There was something wrong with this mix. I would give negative stars if possible. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmanda- Thank you for reaching out! We are so sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
YuckThis color was okay The very first hair color I received from Esalon was very nice. The second and third were a messed up situation!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDawn - We are so sorry that your last situation was not great. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Stubborn GrayIn the pass i tried your product but i noticed that was not covering totally my gray and I stopped using it, I continued with the store brand but my hair was falling off a lot and I decided to go back to esalon. Now that I tried for the 2nd time, I notice my gray still not completely cover and I requested something more for stubborn gray. Im still waiting. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRose - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
3rd order with leaksMy last orderer was the 3rd box in less than 6 months with seals broken and product leakage inside the box. I've used this service for several years & had great results until the last 6 months. Along with losing product, the color hasn't been consistent & has washed out of significantly size patches of hair within 2 or 3 washings. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTammy - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Very fiddly to apply roots first then rest of hairLovely colour but didn’t last as long as I’d hoped and much too fiddly to apply roots first then colour. I’ve also never seen so much hair dye on my bathroom tiles and I’ve been dying my hair for years! For me, it’s not worth an extra £15 more than a supermarket box dye. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTracy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |