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Color Set
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67 686 Comentarios de clientes verificados |
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Didn't cover my grayI followed instructions and my grays are a different color than the rest. Please cancel subscription 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Helen, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Couleur non conformeJ ai commandé un blond cendré et je me retrouve avec 5 cm de racines dorées voire rousses, c est horrible, tout ce que je déteste 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmmanuelle H. - Merci pour votre commentaire. Nous sommes sincèrement désolés que votre coloration ne réponde pas à vos attentes. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation. Veuillez vérifier vos emails pour plus d'information. |
Terrible ordering siteThis site will not let you close your account or remove your credit card information. Even after years of not ordering Someone tried to get into my account and I changed the password and tried to remove my personal information or close the account and it would not allow me to do that. ...so it does not matter to me if the product was good or not as the ordering site is obviously not secure . B m b 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBonnie - We truly apologize that you had trouble removing your information. We have reached out to you via email about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not what I was expectingPackaging is beautiful, not happy with the colour at all not what I asked for still have the red/copper tones now more than before. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShake U.- We're so sorry to hear that your color wasn't what you were hoping for. We want you to love your results, and we're here to help make things right. One of our team members will be reaching out by email shortly with the next steps. Thank you for sharing your experience with us—we truly appreciate your feedback. |
Barely changed colour of my hairI have tried these products twice now and apparently the 2nd time they changed the colour of the formula to be lighter (as requested by me) but again, it’s barely changed the colour of my hair. I wanted to go light brown and it’s nowhere near. Disappointed with these products ! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCharlotte B.-Thank you very much for your feedback!! We're so sorry to hear that you were disappointed with your color results, especially after trying it a second time. We’d love the opportunity to help make this right and work with you toward the shade you were looking for. Please keep an eye out for an email from one of our team members with the next steps. |
Produit de qualité, mais couleur trop neutreLa quantité est correcte, le temps indiqué a été respecté mais la couleur choisie était légèrement trop "neutre" 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKarine R.-Merci pour votre retour! Nous sommes vraiment désolés d’apprendre que votre couleur était légèrement trop neutre. Votre satisfaction est notre priorité, et nous accordons une grande importance à notre Garantie Couleur. Gardez un œil sur votre boîte mail, un membre de notre équipe va vous contacter afin de trouver la meilleure solution pour vous. |
Not sure what happenedbut I did not get the color I asked for... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We’re so sorry to hear that you were disappointed by the results of your last color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
First round: Didn't Cover the GraysUnfortunately, the hair color was only vibrant for a few days. The grays came back very quickly, and it was a little brassy on my brown hair with red undertones. I did go in and revise my order for the next month and provide feedback, so I'm really hopeful that my second order will deliver more of what I need and want for my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |
Doesn’t cover grey at allI’ve used the color twice, the first time was ok, but didn’t fully cover the grey. The second order for root touch up made ZERO difference and didn’t work at all even leaving it on for 40 min. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Colour is nice doesn’t cover greyPoor coverage. Less than 1 week and my grey is visible. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSuzanne V. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't completely cover the greys. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |