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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Ashley - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Julie G.
1 de mayo de 2021
Not for very fine hair
PUBLICADO POR:
Julie G.
1 de mayo de 2021
Left my hair a bit difficult to brush through unlike a conditioner,.and as my hair is very fine it made it look greasy even though I washed it thoroughly, it did leave it very soft but fluffy ,as I say it may work realy well on thicker hair ,so I don't like to judge too much ,but definitely not for very thin hair
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Julie G. - Thank you for reaching out to us here at eSalon! We apologize for the disappointing experience you had with our Weekly Retreat. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Deborah M.
26 de abril de 2021
Does not perform well
PUBLICADO POR:
Deborah M.
26 de abril de 2021
Did not perform well
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Deborah - We're truly sorry that our Weekly Retreat did not provide the conditioning that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Andrea P.
24 de abril de 2021
Awful!!
PUBLICADO POR:
Andrea P.
24 de abril de 2021
This left my hair dry on the ends but yet unable
To fully dry?? Tried re-Teri sing and still no better so had to completely rehash my hair with my normal stuff
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Andrea P.- Thank you for your feedback. We're truly sorry that our Weekly Retreat did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Jennifer M.
21 de abril de 2021
Condoner
PUBLICADO POR:
Jennifer M.
21 de abril de 2021
Weekly retreat, after damage caused by colour, weekly retreat was used daily, till l got my usual L’anza order.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jennifer M. - We appreciate your feedback here at eSalon! We are so sorry to hear that you have experienced some difficulties during the process. Our Customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jennifer S.
17 de abril de 2021
sincere apologies, I found it /tCouldn't use it because I never received it
PUBLICADO POR:
Jennifer S.
17 de abril de 2021
Found it.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jennifer - Thank you for your feedback. We’re glad to hear you've found your package. We take our clients' feedback to heart and continue to improve our products each and every day along with our customer service. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Qods S.
15 de abril de 2021
Jamais reçu
PUBLICADO POR:
Qods S.
15 de abril de 2021
Jamais reçu
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Qods S. - Merci pour vos messages. Nous sommes désolés que notre Weekly Retreat n'était pas inclus dans votre commande eSalon. Nous allons vous contacter par e-mail afin de vous aider.
PUBLICADO POR:
Judie P.
12 de abril de 2021
OMG
PUBLICADO POR:
Judie P.
12 de abril de 2021
I didn't even order this Crap.
STOP ALL MY BUSINESS
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Judie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Justine H.
29 de marzo de 2021
Too heavy for my hair
PUBLICADO POR:
Justine H.
29 de marzo de 2021
I have quite fine hair and this leaves it feeling to heavy and weighed down
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Justine H.- Thank you for your feedback. We apologize that our Weekly Retreat has not given you the best experience. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Joayn H.
24 de marzo de 2021
Not so much
PUBLICADO POR:
Joayn H.
24 de marzo de 2021
So I have medium thick hair and this product makes my hair frizz so I really don’t appreciate it
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Joayn - We’re truly sorry that our Weekly Retreat did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Emilie B.
18 de marzo de 2021
Not for everyone
PUBLICADO POR:
Emilie B.
18 de marzo de 2021
I am not a fan of it as for it makes my hair very dry. Not for my type hair.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Emilie - We're truly sorry that our Weekly Retreat did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Meike Z.
10 de marzo de 2021
Beschwert die Haare
PUBLICADO POR:
Meike Z.
10 de marzo de 2021
Gefällt mir nicht so gut. Die Locken gehen raus und die Haare werden glatt und schwer.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Meike Z. - Vielen Dank für Ihr Feedback. Wir bedauern sehr, dass unser Weekly Retreat nicht Ihre Erwartungen erfüllt hat. Wir versuchen unseren Service sowie unsere Produkte stets zu verbessern und schätzen wirklich jede Rückmeldung. Wir hoffen, dass wir Ihnen auch weiterhin dabei können, Ihre Farbträume zu verwirklichen!
PUBLICADO POR:
Gerrie B.
28 de febrero de 2021
not what expected.
PUBLICADO POR:
Gerrie B.
28 de febrero de 2021
Did not moisturize my hair as I expected it would.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Gerrie - We're truly sorry that our Weekly Retreat did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Lea D.
21 de febrero de 2021
Pas le meilleur mais pas mal non plus
PUBLICADO POR:
Lea D.
21 de febrero de 2021
Le parfum est très agréable, les cheveux sont plutôt doux et se coiffent bien mais au coiffage, ils gonflent ++
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Lea - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés d’apprendre que vous n’êtes pas totalement satisfaite de votre expérience avec notre Weekly Retreat. Nous voulons sans cesse améliorer notre service et nos produits et nous tenons à votre satisfaction en tant que cliente. Nous espérons pouvoir vous aider !
PUBLICADO POR:
Sigita N.
18 de febrero de 2021
depends on your hair type
PUBLICADO POR:
Sigita N.
18 de febrero de 2021
The product by itself might be great, but I have thin and oily hair, so it is too heavy for me and leaves my hair limp.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sigita N. - Thank you for your feedback. We're truly sorry that our Weekly Retreat did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Myriah U.
17 de febrero de 2021
Too much fragrance
PUBLICADO POR:
Myriah U.
17 de febrero de 2021
This product is very heavily scented. I wouldn't buy it again based solely on the scent. It worked OK for moisturizing my hair but I wouldn't say it was an amazing product.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Myriah - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Velva C.
9 de febrero de 2021
Not for me
PUBLICADO POR:
Velva C.
9 de febrero de 2021
It really makes your hair soft and silky but if you have thinning hair (like me), it takes the volume away and your hair is flat.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Velva - We’re truly sorry that our Weekly Retreat did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Patricia T.
7 de febrero de 2021
Not Buying This Again
PUBLICADO POR:
Patricia T.
7 de febrero de 2021
Sorry to leave negative reviews when I love the hair color so much, but this stuff didn't help my hair at all, and seemed actually to dry my hair out. If I just spray some Biolage Smooth Shine Milk, my hair is soft, and shiny, and the natural curl is perfect! But the Weekly Retreat didn't do anything positive. I tried it with and without the Milk, and it dried my hair out no matter what.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Patricia - We're truly sorry that our Weekly Retreat did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Karin O.
6 de febrero de 2021
Dringende Warnung vor Bestellung !!!
PUBLICADO POR:
Karin O.
6 de febrero de 2021
Habe vor mehr als 1 Monat eine Versandbestätigung erhalten und immer noch keine Lieferung . Begründet wurde das mit Corona und Brexit. Es wird dem Kunden suggeriert, dass man sich kümmert indem vermutlich Textbausteine automatisiert versendet werden. Zumindest das Geld für die Farbe wurde erstattet. Für die Produkte gibt es wohl keine Erstattung. Hier wird auf das Transportunternehmen verwiesen. Ich kann nur dringend abraten!!!!!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Karin O.- Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Nikki C.
5 de febrero de 2021
Not what I expected
PUBLICADO POR:
Nikki C.
5 de febrero de 2021
Easy to use, clear instructions. However, I expected better results. It was really no different than using any regular conditioner, but more expensive per ounce. The smell is also almost chemical in nature. I will not buy again.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Nikki - We're truly sorry that our Weekly Retreat did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Colleen H.
24 de enero de 2021
Smells great but no deep moisture
PUBLICADO POR:
Colleen H.
24 de enero de 2021
Deep moisture is Not what you get with this mask. My hair was drier after using it. It smells great though.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Colleen - We're truly sorry that our Weekly Retreat did not provide the deep conditioning that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Laetitia I.
14 de enero de 2021
Rien d'exceptionnel
PUBLICADO POR:
Laetitia I.
14 de enero de 2021
Donne le même résultat qu'un après shampooing efficace, moins bien que mon masque habituel.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Laetitia I. - Merci d'avoir partagé votre expérience avec nous. Nous sommes désolés d’apprendre que notre Weekly Retreat n'a pas fourni le résultat auquel vous vous attendiez. Nous voulons sans cesse améliorer notre service et nos produits et nous tenons à votre satisfaction en tant que cliente. Votre avis est important pour nous !
PUBLICADO POR:
Gerrie H.
8 de enero de 2021
What is it
PUBLICADO POR:
Gerrie H.
8 de enero de 2021
Didn't receive this
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Gerrie- We truly apologize that you never received your Weekly Retreat. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Monica M.
8 de enero de 2021
Dislike smell
PUBLICADO POR:
Monica M.
8 de enero de 2021
Smells too strongly of perfume. Won’t buy again.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Monica- We're truly sorry that our Weekly Retreat did not work out for you. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Stephanie T.
1 de enero de 2021
Too heavy for my hair
PUBLICADO POR:
Stephanie T.
1 de enero de 2021
If you have thick dry hair then this product is for you. I find it too heavy for my hair. I have started to use it a little bit at a time on my ends but I can’t use it all over my head. It looks flat and weighed down if I do
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Stephanie- We're truly sorry that our Weekly Retreat weighed your hair down. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
MONICA T.
30 de diciembre de 2020
Everyday Conditioner rather than Weekly
PUBLICADO POR:
MONICA T.
30 de diciembre de 2020
I was disappointed by the name of this product. It’s suggesting it is a weekly conditioner and a weekly conditioner in my experience is of a thicker consistency and is intensely reparative. I use this every time I wash my hair. It’s an average conditioner. Doesn’t repair much. It’s not bad it’s just not great.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Monica- We're truly sorry that our Weekly Retreat did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Maureen S.
19 de diciembre de 2020
Ok so far
PUBLICADO POR:
Maureen S.
19 de diciembre de 2020
Not used enough between washes to give a comment yet
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Maureen S.- Thank you for your feedback. We hope that you will have a chance to use our Weekly Retreat in the future. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Bernice C.
15 de diciembre de 2020
Just ok
PUBLICADO POR:
Bernice C.
15 de diciembre de 2020
Nothing special
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Thomas- We’re truly sorry that our Weekly Retreat did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Zoe D.
9 de diciembre de 2020
Product is good but time consuming
PUBLICADO POR:
Zoe D.
9 de diciembre de 2020
I have to wash my hair twice to get it out such that my dry hair is not...crunchy? Really great softness though and you can get away with not conditioning for the next one or two washes.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Zoe- We're thrilled to hear that you're enjoying the Weekly Retreat. I am sorry to hear that the process is longer than you expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
We look forward to our next opportunity to delight you!
PUBLICADO POR:
MARTINE R.
3 de diciembre de 2020
TROP D EMBALLAGE QUI NE SERT A RIEN - MERCI DE SIMPLIFIER LE PACKAGING
PUBLICADO POR:
MARTINE R.
3 de diciembre de 2020
Bonjour,
Je ne suis pas satisfaite de l'emballage car 80 % de ces composants ne servent à rien et cela ne procure PAS une impression de haute gamme.
Réduisez SVP l'impact écologique de l'emballage et diminuer le prix des produits ou augmenter les contenances pour un prix identique.
Merci de prendre le temps de me répondre..
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Martine - Nous vous remercions d'avoir pris le temps de partager votre opinion avec nous, très importante car elle nous permet d'améliorer ! Nous continuons néanmoins à veiller à améliorer notre qualité de service et nous prenons note de vos remarques. Nous vous avons aussi envoyé un email avec quelques informations en plus sur nos boites, et nous restons à votre écoute
PUBLICADO POR:
Bilgen P.
30 de noviembre de 2020
Trockene Haarstruktur
PUBLICADO POR:
Bilgen P.
30 de noviembre de 2020
Bin nicht zufrieden, habe eine sehr trockene haarstruktur, war nicht hilfreich
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Bilgen P. - Vielen Dank für Ihr Feedback. Wir bedauern sehr, dass unser Weekly Retreat nicht Ihre Erwartungen erfüllt hat. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
PUBLICADO POR:
Zulfia Z.
30 de noviembre de 2020
An ok product
PUBLICADO POR:
Zulfia Z.
30 de noviembre de 2020
Nothing special about this product.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Zuflia - We’re truly sorry that our Weekly Retreat did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Ruby G.
29 de noviembre de 2020
Helps a bit
PUBLICADO POR:
Ruby G.
29 de noviembre de 2020
My hair is naturally curly and coarse. This product doesn’t help much but I like the smell. I use it once a week, I actually leave it on overnight and rinse out the next morning. The day I rinse the conditioner out I feel as though it makes my hair manageable. I have used this product for 2 months and I still have some left in the container. I will use the entire product, if not for the texture it leaves my hair but for the fragrance. It’s not a strong fragrance but I like it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Ruby- We're truly sorry that our Weekly Retreat did not provide the texture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Rose E.
27 de noviembre de 2020
Just meh
PUBLICADO POR:
Rose E.
27 de noviembre de 2020
I have a slight wave to my hair as well as dry thick hair and I was excited to try something new. I was hoping this would help smooth out the tangles and add some softness to my hair, maybe my expectations were too high. The product smells great but it just did nothing for my hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rose- We're truly sorry that our Weekly Retreat did not provide the texture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Dawn F.
26 de noviembre de 2020
Not bad
PUBLICADO POR:
Dawn F.
26 de noviembre de 2020
It’s ok but hair still feels dry
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Dawn - We’re truly sorry that our Weekly Retreat did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Please, check your inbox, you will find more details in the email we've sent you.
PUBLICADO POR:
Tracey P.
21 de noviembre de 2020
Mask
PUBLICADO POR:
Tracey P.
21 de noviembre de 2020
Does nothing
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Tracey- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Debbie L.
16 de noviembre de 2020
Not for me
PUBLICADO POR:
Debbie L.
16 de noviembre de 2020
Not crazy about this deep conditioning. My hair is dry and frizzy so I used it for 20 minutes as the instructions said to do. No change. My hair still looks dry and frizzy, feels heavy, my bangs look greasy and it was hard to style. The remaining amount I have I'll use when I know I'm not going out or to work. I won't be ordering this again.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Debbie - We're truly sorry that our Weekly Retreat did not provide the deep conditioning that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kristy L.
12 de noviembre de 2020
Not very moisturizing
PUBLICADO POR:
Kristy L.
12 de noviembre de 2020
My hair felt dry after using. I had to follow up with my regular conditioner to get the tangles out. Disappointed.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kristy - We're truly sorry that our Weekly Retreat did not provide the conditioning that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Maria M.
11 de noviembre de 2020
Shipping slow! More than 13 days to get here?
PUBLICADO POR:
Maria M.
11 de noviembre de 2020
Hello, my order was shipped on the 3rd of November and the tracking says it will be here on the 16th on November? I really need it by the 8th if November : (
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Maria- We're truly sorry that your Color Kit has not arrived. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kristen D.
10 de noviembre de 2020
Good for thicker hair
PUBLICADO POR:
Kristen D.
10 de noviembre de 2020
This weekly mask is definitely hydrating unfortunately no matter how well I rinse it’s too much for my hair. I have thick (as in lots of) but super fine strands and this leaves my hair feeling a little greasy and weighed down.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kristen - We're truly sorry that our Weekly Retreat did not provide perform that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Pauline C.
27 de octubre de 2020
Does not work for me.
PUBLICADO POR:
Pauline C.
27 de octubre de 2020
this has a nice smell but it makes my hair unmanageable too dry.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Pauline- We're truly sorry that our Weekly Retreat did not provide the moisture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Béatrice P.
25 de octubre de 2020
Pour cheveux lisses
PUBLICADO POR:
Béatrice P.
25 de octubre de 2020
Problème : me débouche les cheveux mais très hydratant
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Béatrice - Nous sommes vraiment désolés d’apprendre que notre Weekly Retreat n'a pas fourni le résultat auquel vous vous attendiez, et nous vous remercions d'avoir pris le temps de nous informer ! Nous vous avons envoyé un email, nous espérons de pouvoir vous proposer des produits qui répondent mieux a vos besoins !
PUBLICADO POR:
Lauren V.
24 de octubre de 2020
Not results
PUBLICADO POR:
Lauren V.
24 de octubre de 2020
This deep conditioner simply didn't deliver. It didn't do any damage but I could name about 5 other deep conditioners that are much more worth the time and money.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Lauren - We're truly sorry that our Weekly Retreat did not provide the deep conditioning that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kaitlyn K.
20 de octubre de 2020
No difference
PUBLICADO POR:
Kaitlyn K.
20 de octubre de 2020
I saw no difference in my hair for its strength or a change in dryness, but it did shine up my hair a little bit. Not impressed.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kaitlyn- We're truly sorry that our Weekly Retreat did not provide the strength and moisture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Karen W.
15 de octubre de 2020
Very disappointing
PUBLICADO POR:
Karen W.
15 de octubre de 2020
Unfortunately, after so many successes with eSalon products and services, this one did not work at all for me. My hair isn’t softer or shinier, and in fact it seemed to make it more lifeless. 🙁
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Karen - We're truly sorry that our Weekly Retreat did not provide deep conditioning that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Helga M.
15 de octubre de 2020
geht
PUBLICADO POR:
Helga M.
15 de octubre de 2020
für meine Haare nicht so gut, eher strohige Haare dadurch
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Helga M. - Vielen Dank für Ihr Feedback. Wir bedauern sehr, dass unser Weekly Retreat nicht Ihre Erwartungen erfüllt hat. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
PUBLICADO POR:
Roni M.
12 de octubre de 2020
No observable benefit
PUBLICADO POR:
Roni M.
12 de octubre de 2020
Disappointing product regarding detangling effects and providing additional shine. Heavy feel on the hair.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Roni - We’re truly sorry that our Weekly Retreat did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
ML18
12 de octubre de 2020
strong perfume odor
PUBLICADO POR:
ML18
12 de octubre de 2020
I could not use this because the perfume smell was way to strong for me. If you aren't sensitive to smells, it may work fine for you.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
ML18 - We’re truly sorry that our Weekly Retreat did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sandra K.
6 de octubre de 2020
Not for me
PUBLICADO POR:
Sandra K.
6 de octubre de 2020
It made my hair feel greasy sorry smells nice
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sandra K. - Thank you for your feedback! We’re so sorry to hear that you were disappointed by the experience you had with our Weekly Retreat. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection, so we will be reaching out to you to make this right!
PUBLICADO POR:
Stefanie C.
27 de septiembre de 2020
Fine conditioner
PUBLICADO POR:
Stefanie C.
27 de septiembre de 2020
It’s a fine conditioner but not the best. Left my hair a bit oily
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Stefanie- We're truly sorry that our Weekly Retreat did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Connie D.
27 de septiembre de 2020
Not noticeable moisture
PUBLICADO POR:
Connie D.
27 de septiembre de 2020
I have used it twice and left in for more than the recommended 20 minutes. But I can’t say that I see much of a change in the condition of my hair.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Connie - We're truly sorry that our Weekly Retreat did not provide deep conditioning that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jenn Elizabeth D.
23 de septiembre de 2020
Not bad...not great
PUBLICADO POR:
Jenn Elizabeth D.
23 de septiembre de 2020
I was hoping this would be consistent to keep my hair soft, and color protected, especially during the summer season when I am in water and the sun. While there is a subtle difference after use, it is nothing that stands out. I would still be shopping around to compare other similar masks. I will continue the rest of it to see how it works as we go into fall/winter season.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jenn- We're truly sorry that our Weekly Retreat did not provide the consistency that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Laura W.
7 de septiembre de 2020
Rough Patch
PUBLICADO POR:
Laura W.
7 de septiembre de 2020
While this is good for most of my hair...there is this rough spot that nothing seems to fix. I have even gone to silk pillowcases and still...dry and knotty. I do not want to 'cut' it out because it is too much. I'd like to be able to recover this to keep my length without big tangles. 🧐
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Laura - We’re truly sorry that our Weekly Retreat did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Negar D.
4 de septiembre de 2020
Not for me
PUBLICADO POR:
Negar D.
4 de septiembre de 2020
It didn't do anything for my hair
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Negar - We're truly sorry that our Weekly Retreat did not provide deep conditioning that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Rene B.
1 de septiembre de 2020
Ingredients
PUBLICADO POR:
Rene B.
1 de septiembre de 2020
Have to say I have not used this due to ingredients. Why would u want to put on your hair (and of course gets absorbed into your body) alcohol, glycol,dimethicone. Try it if u wish but I like to reduce the amount of chemicals as much as possible. Given I do dye my hair, lol
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Rene- We're truly sorry that our Weekly Retreat ingredients were not as you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jodi S.
31 de agosto de 2020
Decent hair mask
PUBLICADO POR:
Jodi S.
31 de agosto de 2020
I was disappointed in this hair mask. It is ok but definitely not a great mask. My hair is softer and shinier using Theorie Argan shampoo and conidtioner
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jodi- We're truly sorry that our Weekly Retreat did not provide shine and texture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Missy S.
22 de agosto de 2020
Mask felt great in the shower
PUBLICADO POR:
Missy S.
22 de agosto de 2020
I have very dry curly hair, so I was so excited about this product. When I was rinsing it out, it felt as if it was going to provide more lasting moisture to my hair, but when my hair dried there was no noticeable difference. Perhaps I rinsed too much of the product out. I will give it another go and see if rinsing just a bit less might give me the desired results I took away from the advertisement of this product.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Missy- We're truly sorry that our Weekly Retreat did not provide the moisture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Helena S.
15 de agosto de 2020
its ok
PUBLICADO POR:
Helena S.
15 de agosto de 2020
I used this product 2x I feel like I'm using a conditioner. My opinion, it should be thicker
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Helena- We're truly sorry that our Weekly Retreat did not provide the consistency that you expected. We value every client, and look forward to providing you with a product that will better suit your needs.
PUBLICADO POR:
Joan M G.
12 de agosto de 2020
Weekly Retreat
PUBLICADO POR:
Joan M G.
12 de agosto de 2020
It only produced softness for a time. Otherwise..my hair does not feel soft; a little coarse. Going to try it again today. Or else I will take it off my next order.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Joan- We're truly sorry that our Weekly Retreat did not provide the texture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Cecilia B.
4 de agosto de 2020
It’s ok
PUBLICADO POR:
Cecilia B.
4 de agosto de 2020
It’s ok, not great.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cecilia- We’re truly sorry that our Weekly Retreat did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Susan T.
4 de agosto de 2020
Maybe I expected too much?
PUBLICADO POR:
Susan T.
4 de agosto de 2020
Not that impressed. It makes my hair a little unmanageable, a little TOO well conditioned. I can't comb my hair out very well with it, so it's not like my regular conditioner. MEH**
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Susan- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Patricia B.
4 de agosto de 2020
Leave my hair flat
PUBLICADO POR:
Patricia B.
4 de agosto de 2020
This conditions well, but leaves my hair so flat that not even the volumising shampoo and conditioner works after using it. I have to wait for the next wash to get any volume back. But I guess it's a sign that it's conditioning my hair thoroughly. It's only meant to be used once a week, but I use it every two weeks.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Patricia B. - We appreciate your feedback here at eSalon! We’re so sorry to hear that our Weekly Retreat did not meet up to your expectations. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Justashopper
29 de julio de 2020
Don't buy
PUBLICADO POR:
Justashopper
29 de julio de 2020
Don't waste your money it's a different version of store product, but more expensive.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Mariam - we’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lilli K
25 de julio de 2020
Bringt bei mir gar nichts
PUBLICADO POR:
Lilli K
25 de julio de 2020
Haare sind nach der Anwendung struppig und fliegen. Bestelle ich nicht mehr. Sehr schade, aber die Spülung für Volumen bringt bedeutend mehr Pflege
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Lilli K. - Vielen Dank für Ihr Feedback. Wir bedauern sehr, dass unser Weekly Retreat nicht Ihre Erwartungen erfüllt hat. Wir versuchen unseren Service sowie unsere Produkte stets zu verbessern und schätzen wirklich jede Rückmeldung. Wir hoffen, dass wir Ihnen auch weiterhin dabei können, Ihre Farbträume zu verwirklichen!
PUBLICADO POR:
Penny B.
24 de julio de 2020
Terrible for my hair!
PUBLICADO POR:
Penny B.
24 de julio de 2020
This has to be the worst conditioner I have ever used. Having curly hair, I’ve tried many over the years. After I had used it and my hair was still wet, it felt like it had a film on it. I had thoroughly rinsed it out as I always do. When I dried my hair, it was so extremely dry and frizzy. It took a few days of using other conditioners to get back to normal. I will never use this again.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Penny - We're truly sorry that our Weekly Retreat did not provide smooth hydration that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Lorraine G.
21 de julio de 2020
Weekly renewal
PUBLICADO POR:
Lorraine G.
21 de julio de 2020
I do not see very much change using this product?
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Lorraine - We're truly sorry that our Weekly Retreat did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Cassandra P.
14 de julio de 2020
smells great
PUBLICADO POR:
Cassandra P.
14 de julio de 2020
I did think it would leave my hair softer but its the 3rd time i've used it in 3 weeks and it doesn't seem to have drastically changed the softness of my hair.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Cassandra- We're truly sorry that our Weekly Retreat did not provide softness texture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Stefanie D.
4 de julio de 2020
Review
PUBLICADO POR:
Stefanie D.
4 de julio de 2020
It’s lovely but a little hard to rinse out x
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Stefanie D. - Thank you for your feedback. We apologize for the disappointing experience you had with our Weekly Retreat. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Tabitha S.
3 de julio de 2020
Rough
PUBLICADO POR:
Tabitha S.
3 de julio de 2020
This makes my hair feel like it has tons of split ends. I don't have any, but this makes my hair really rough and did nothing to it, but make it feel like many split ends. Not recommend.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Tabitha - We're truly sorry that our Weekly Retreat left your hair feeling rough. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Cecile C.
2 de julio de 2020
Bien...
PUBLICADO POR:
Cecile C.
2 de julio de 2020
Bien mais sans plus
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Cecile C. - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires.
Nous sommes désolés d’apprendre que vous n’êtes pas totalement satisfaite de votre expérience eSalon. Nous voulons sans cesse améliorer notre service et nos produits et nous tenons à votre satisfaction en tant que cliente. Nous espérons pouvoir vous aider !
PUBLICADO POR:
Keigher N.
26 de junio de 2020
Thought my hair would be softer
PUBLICADO POR:
Keigher N.
26 de junio de 2020
I've only used the product a handful of times, and each time I have high hopes, but I never get the expected results. I would think my hair would be soft and more manageable after use, but it's not. With that said, it could be doing exactly what it's supposed to - hydrating my hair and keeping it healthy. I just don't know!
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Keigher - We're truly sorry that our Weekly Retreat did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Diane T.
25 de junio de 2020
Won’t repurchase
PUBLICADO POR:
Diane T.
25 de junio de 2020
I use this every week because it’s there. I have extremely dry hair. I use it instead of the conditioner and would hope that it moisturizes better, but no..., it falls short. It would be more exciting if it at least lathered up nicely or had a pleasant scent...... I wouldn’t recommend.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Diane - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Janice R.
11 de junio de 2020
never received the item
PUBLICADO POR:
Janice R.
11 de junio de 2020
I never received this item.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Janice- We're truly sorry that our Weekly Retreat has not arrived. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
PUBLICADO POR:
Delphine J.
7 de junio de 2020
Déçu
PUBLICADO POR:
Delphine J.
7 de junio de 2020
Cheveux encore plus secs et aucune brillance
3 de 4 personas encontraron este comentario útil. ¿Y tú?
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Delphine J. - Merci pour vos commentaires. Nous sommes désolés que nos produits ne vous ait pas totalement satisfaite. Nos équipes vous ont déjà contacté afin de pouvoir trouver avec vous, des solutions.
PUBLICADO POR:
Misty C.
12 de mayo de 2020
Conditioner
PUBLICADO POR:
Misty C.
12 de mayo de 2020
Doesnt do anything for me. My hair needs something stronger . probably wont buy again.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Misty - We're truly sorry that our Weekly Retreat did not provide the conditioning that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
tara I.
12 de mayo de 2020
difference
PUBLICADO POR:
tara I.
12 de mayo de 2020
Didn’t notice a difference
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Tara- We're truly sorry that our Weekly Retreat did not provide the deep conditioning that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Sally P.
9 de mayo de 2020
Produit de qualité
PUBLICADO POR:
Sally P.
9 de mayo de 2020
J'adore l'odeur de ce masque et sa texture mais je ne retrouve pas l'effet démêlant une fois secs !
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Sally - Merci d'avoir partagé votre expérience ! Nous voudrions vous proposer un produit qui peut vous aider pour adoucir et démêler vos cheveux. Nous vous avons envoyé un email !
PUBLICADO POR:
Carla M.
29 de abril de 2020
Smells horrible not worth it
PUBLICADO POR:
Carla M.
29 de abril de 2020
The flowery powder smell clung to my curls long after rinsing. Other conditioners I've used perform as well or better. It is thick. Not worth even the low pricetag.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Carla - We’re very sorry to hear that you were so disappointed with the Weekly Retreat -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
PUBLICADO POR:
Beth G.
24 de abril de 2020
Blonde to Brunette
PUBLICADO POR:
Beth G.
24 de abril de 2020
From dying my hair white-blonde for several years, my hair is very dry and frizzy. I used the mask and my hair felt softer and more pliable, less brittle while wet. Once air-dried, the results were ok. #myhairneedshelp
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Beth - We're so happy to hear that you're enjoying the Weekly Retreat! We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
Sheri S.
20 de abril de 2020
Disappointed
PUBLICADO POR:
Sheri S.
20 de abril de 2020
After reading the many positive reviews, I had high expectations for this product. Unfortunately, I did not experience the touted benefits. My hair felt dry and a bit sticky after use.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sheri- We apologize for the delay in our reply to your review. We're truly sorry that our Weekly Retreat did not provide the moisture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Tabetha E.
19 de abril de 2020
Not Good for my hair
PUBLICADO POR:
Tabetha E.
19 de abril de 2020
This made my hair so gooey feeling. Took 3 washes to get the sticky, gooey feeling out. Had to throw away.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Tabetha E. - Thank you for your feedback. We are truly sorry to hear that you were not satisfied with the experience you had with the Weekly Retreat. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tracy B.
19 de abril de 2020
Weekly treatment
PUBLICADO POR:
Tracy B.
19 de abril de 2020
Not what I expected
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Tracy B. - Thank you for your feedback. We’re so sorry to hear that our Weekly Retreat did not meet up to your expectations. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Jordan L.
16 de abril de 2020
silicone
PUBLICADO POR:
Jordan L.
16 de abril de 2020
I do not use silicones in my hair, So i will not use this product. i didnt realize that when i first ordered it.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jordan - We apologize for the delay in response to your review and we truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Misty B.
15 de abril de 2020
Dissatisfied
PUBLICADO POR:
Misty B.
15 de abril de 2020
I was really hopeful for this product but it was hard to wash out and had my hair greasy looking in a day. Usually I can go 3 days between washes and my hair still looks fabulous. I don't know if I'm allergic or what but this product broke the back of my kneck out because I put it on the ends of my hair and it touched my kneck. I'm so glad I didn't get it on my scalp or I would have been very miserable. I'm very dissatisfied with this product but that doesn't mean it's not good for others because every other product I have tried from esalon I have loved. I just hate that I wasted money on a product that I can't use
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Misty - We apologize for the delay in our reply to your review and we truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Julia R.
17 de marzo de 2020
Works pretty well
PUBLICADO POR:
Julia R.
17 de marzo de 2020
I like that my hair looks more conditioned after using this but it’s not amazingly so, and definitely looks normal after my second wash. My least favorite part about this is the smell, it just too strong, but luckily it’s a wash out product so it doesn’t stick too much after rinsing.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Julia - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Melissa L.
8 de marzo de 2020
Not Moisturizing
PUBLICADO POR:
Melissa L.
8 de marzo de 2020
I have tried this product several times and every single time, it leaves my hair feeling brittle, dry, dull, and hard to style. I would not recommend this product if you have thick, naturally wavy hair.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Melissa - We're truly sorry that our Weekly Retreat did not provide the deep conditioning that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details
PUBLICADO POR:
Stephanie W.
6 de marzo de 2020
Didn't work for me...
PUBLICADO POR:
Stephanie W.
6 de marzo de 2020
I was really hoping this product would live up to it's claims. I've used it twice now over the last few days and honestly don't see any difference whatsoever. My regular/daily conditioner is just as good-if not better. My hair has been frizzy and getting static cling. Perhaps that is coincidence. But, I will not buy this again. The value doesn't justify the cost. I have medium thick, naturally curly hair.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Stephanie - We're truly sorry that our Weekly Retreat did not make a difference within your hair. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Crystal H.
14 de febrero de 2020
It’s ok.
PUBLICADO POR:
Crystal H.
14 de febrero de 2020
I’ve honestly used better
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Crystal- We're truly sorry that our Weekly Retreat did not perform as you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Asta R.
9 de febrero de 2020
not suitable for my hair type
PUBLICADO POR:
Asta R.
9 de febrero de 2020
the product smells very nice, however after applying it my hair became more frizzy and more difficult to manage, so I stopped using it after a couple of times
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
We're truly sorry that our Weekly Retreat did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Nancy M.
8 de enero de 2020
Not easy
PUBLICADO POR:
Nancy M.
8 de enero de 2020
The instructions say leave it on 20 minutes, I think. After shampooing in the shower, and then put the mask? What do you do after showering and shaving, and waiting for mask to work and still not time to rinse out? It's good, but my opinion is still uncertain whether it's any better than just conditioner. Either way, it takes me a long time to get tangles out.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Nancy - We're truly sorry that our Weekly Retreat did not work as you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details!
PUBLICADO POR:
Ruth V.
1 de enero de 2020
Not that great
PUBLICADO POR:
Ruth V.
1 de enero de 2020
On my first treatment I left it on for 1 hour initially it was good and my hair felt good. However the next day it was frizzy again so I am not certain how many treatments you need before it really kicks in. Worked more as a daily conditioner for me.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Ruth V. - We're truly sorry that our Weekly Retreat did not provide the aspect you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Lisa C.
7 de diciembre de 2019
Can't say it works.
PUBLICADO POR:
Lisa C.
7 de diciembre de 2019
To me, this seems more like a weak conditioner than a nourishing mask. I notice no improvement over normal condition bought at my local big box store. In fact, the individual hair masks from the dollar store make my hair feel smoother and look shinier than this does.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Lisa C. - We're truly sorry that our Weekly Retreat did not provide the aspect you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. Your eSalon Team
PUBLICADO POR:
Susan K.
16 de noviembre de 2019
Not what I expected.
PUBLICADO POR:
Susan K.
16 de noviembre de 2019
When I used this product it completely changed the texture of my hair. My hair felt very thin, limp, and hard to style. Not sure if it was me or the product, however, I was very focused on following the instructions to the T and just did not like the outcome.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Susan - We're truly sorry that our Weekly Retreat did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Annie E.
24 de octubre de 2019
Just okay
PUBLICADO POR:
Annie E.
24 de octubre de 2019
I've used this multiple times hoping for fantastic results, but it just acted like a normal conditioner on my hair. That being said, I do heat-style a lot, so maybe I need some additional protection to really help soften/protect myhair post-shower, and pre-style.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Annie - We're sorry to hear that you were disappointed by your experience with our Weekly Retreat. Because you were unhappy with the results, we have gone ahead and added a credit to your account in the amount of your purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
PUBLICADO POR:
anita C.
19 de octubre de 2019
Weekly Retreat
PUBLICADO POR:
anita C.
19 de octubre de 2019
Works ok on your ends for dryness. But I like the leave in conditioner better.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Anita - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Eva H.
18 de octubre de 2019
Just Okay
PUBLICADO POR:
Eva H.
18 de octubre de 2019
I have thin fine hair. After my hair was damaged horribly by the two consecutive dyes sent to me by my stylist, I tried this. It feels rich and smells good, but the moisturization it gives comes with a flat and lifeless look and would cause my hair to look very greasy by the next day. The effects don't last and my next wash makes my hair feel super dry again, no matter what kind of conditioner I use.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Eva - We're truly sorry that our Weekly Retreat did not provide the conditioning you expected. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Angela M.
14 de octubre de 2019
Not Noticable
PUBLICADO POR:
Angela M.
14 de octubre de 2019
I really didn’t feel a difference in my hair after using this.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Angela - Thank you for your feedback. We apologize for the disappointing experience you had with our Weekly Retreat. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Michelle L.
30 de septiembre de 2019
Not happy
PUBLICADO POR:
Michelle L.
30 de septiembre de 2019
I will Not buy that again.
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PUBLICADO POR:
Alicia S.
Respuesta de nuestros expertos
Michelle - We're truly sorry that our Weekly Retreat did not provide the results you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Ashley A.
18 de septiembre de 2019
Ridiculous
PUBLICADO POR:
Ashley A.
18 de septiembre de 2019
I have no idea what this is SUPPOSED TO DO but it does NOTHING at all for me and now my hair is dryer than it was prior to using this crap. DONT WASTE YOUR MONEY.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Ashley - We're truly sorry that our Weekly Retreat did not provide the results you expected. We have reached out to
you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
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