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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Jessica B. -Nous vous remercions d’avoir pris le temps de partager vos commentaires. Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec notre Duo Color Care Shampoing & Conditioner. Nous voulons sans cesse améliorer notre service et nos produits et nous tenons à votre satisfaction en tant que cliente. Nous espérons pouvoir vous aider ! Veuillez vérifier vos emails pour plus d'information.
PUBLICADO POR:
Debbie Byrd
27 de octubre de 2021
OK SHAMPOO & CONDITIONER
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Debbie Byrd
27 de octubre de 2021
ABOUT SAME AS STORE BOUGHT I WAS USING
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Debbie - We’re truly sorry that our Color Care Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Missy M.
17 de octubre de 2021
Love the Shampoo but the Conditioner has a funky smell!
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Missy M.
17 de octubre de 2021
It's weird because I thought this was the same shampoo and conditioner that you get when you receive your Hair Coloring Kit but this conditioner leaves a funky smell and I work 12 hour days and thought it might be another product I use with it! So it is the conditioner because I used the shampoo by itself with the Cream CoWash and the Schwarzkopf Professional BC Bonacure Peptide Repair Rescue Treatment and didn't smell that funky smell but when I used the Conditioner again there it was! So I'm giving it away!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Missy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Adrienne C.
14 de octubre de 2021
Makes my hair oily
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Adrienne C.
14 de octubre de 2021
It smells very nice but my hair is greasy shortly after. Haven’t noticed whether it’s helping prevent color fade. Would not buy again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Adrienne - We're truly sorry that our Color Care Shampoo + Conditioner Duo may have been too heavy for your hair. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Angel J.
1 de octubre de 2021
Go by suave
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Angel J.
1 de octubre de 2021
Didn’t work for me . I used the hair coloring kit and this made my hair stringing , I mean the kit fried my hair . Mind you I was going darker so it shouldn’t have !? Only lifting should right ? It this is a basic Recipe . Says classic on the label so my bad. I guess I just expected more deep conditioning
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Angel - We’re truly sorry that our Color Care Shampoo + Conditioner Duo did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Tracy V.
3 de septiembre de 2021
Shampoo good, conditioner BAD
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Tracy V.
3 de septiembre de 2021
I had a heck of a time trying to untangle my hair. Did not condition it at all. My hair felt dry and stiff. Don’t waste your money on this brand. Not worth it at all!!
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Tracy - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the conditioning that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Sussi B S.
20 de agosto de 2021
So so
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Sussi B S.
20 de agosto de 2021
On my processed hair I need more moisturizing content
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sussi - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the moisture that you expected. We value every client, and hope to continue helping you find hair perfection!
PUBLICADO POR:
Kimberly H.
17 de agosto de 2021
Volume stealing
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Kimberly H.
17 de agosto de 2021
Conditioner is too heavy for my hair. My natural bounce is gone!
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kimberly - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kathya F.
9 de agosto de 2021
Je n est pas reçu ma commande donc pas encore essayé !!
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Kathya F.
9 de agosto de 2021
Pas reçu ma commande
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Kathya F. - Nous apprécions votre patience concernant nos délais de livraison. Nous allons vous contacter par e-mail pour plus d'information sur la livraison de votre commande. Encore merci pour vos commentaires.
PUBLICADO POR:
Colette L.
8 de agosto de 2021
Shampoo and conditioner duo
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Colette L.
8 de agosto de 2021
I tried this and it was not for me but I have ordered the other one a friend of mine tried it and her hair was amazing so I’ll give this ago
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Colette L. - Thank you for your feedback! We're so sorry that our Color Care Shampoo & Conditioner Duo did not work for you. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We hope to continue helping you find hair perfection! Please keep an eye on your inbox for more details.
PUBLICADO POR:
Stephanie T.
19 de julio de 2021
Can't get past the fragrance
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Stephanie T.
19 de julio de 2021
This product left my hair feeling good, but unfortunately the fragrance was too much for me and I will be disposing of the rest of it. I have just placed an order for the new Aura haircare set in a fragrance-free version, so hopefully it will suit my needs better.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Stephanie - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Cat G
28 de junio de 2021
Not loving it
Calificado: Classic Conditioner
PUBLICADO POR:
Cat G
28 de junio de 2021
This didn't work out well for me. Might for others, I'm not knocking it as a whole product, just definitely made my hair feel dry and un-conditioned.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Catherine - We’re truly sorry that our Classic Color Care Conditioner did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Susan C.
25 de junio de 2021
Not like the sachets
Calificado: Classic Color Care Shampoo
PUBLICADO POR:
Susan C.
25 de junio de 2021
I ordered this after using the sachet included in the colour kit. It doesn't produce the luxurious lather like the sachet. It also doesn't get all my hair spray out. Disappointed.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Susan C. - Thank you for your feedback. We apologize for the disappointing experience you have had with our Classic Color Care Shampoo. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! Please keep an eye on your inbox for more details.
PUBLICADO POR:
Cindy B.
22 de junio de 2021
Shampoo gives no suds
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Cindy B.
22 de junio de 2021
So disappointed in the shampoo. I was expecting a luxurious suds experience and it just felt dry with virtually no suds. Conditioner is great
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Cindy - We value your feedback, and truly appreciate you reaching out. The reason you are seeing a lack of lather with the shampoo, is that our Color Care Shampoos are sulfate-free. Sulfate is an ingredient that gives shampoo it's suds, but it can be drying and strip your hair of color. We're always looking to improve our service and products and hope to continue helping you find hair perfection!
PUBLICADO POR:
PATRICIA S.
22 de junio de 2021
didn't worth the price
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
PATRICIA S.
22 de junio de 2021
small bottles and overpriced. I will try others products instead, in addition to my order :)
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Patricia - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Sylvia G.
9 de junio de 2021
Sensitive skin
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Sylvia G.
9 de junio de 2021
I got a rash on the crown of my head and just above the hairline above my neck.
Had to cancel upcoming orders.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Sylvia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lizabeth M.
8 de junio de 2021
Not like I expected
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Lizabeth M.
8 de junio de 2021
the shampoo and conditioner is not like I expected
Left my hair dry like straw and after blow dryer my hair is static
I give 3 star because when I washed my hair the shampoo it feel like moisturizer but after that is feel hard and the conditioner is hard to comb I won't order again this product ( shampoo and conditioner
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PUBLICADO POR:
lawreca J.
Respuesta de nuestros expertos
Lizabeth- We are truly so sorry to hear that our Color Care Shampoo & Conditioner Duo did not provide the results that you were expecting. We've reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Hannah G.
4 de junio de 2021
Eh.
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Hannah G.
4 de junio de 2021
Shampoo smells good but gave me really bad dandruff. The conditioner is nearly impossible to get out without taking the cap completely off.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Hannah - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Polixeni Z.
21 de mayo de 2021
Good. Missing hydration.
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Polixeni Z.
21 de mayo de 2021
It’s a good shampoo as for colour care but there’s no pleasant smell or it’s not hydrating enough after my shampoo my hair is dry I need to definitely moisturize it.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Polixeni - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the moisture or scent that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Aina L.
19 de mayo de 2021
Aina
Calificado: Classic Color Care Shampoo
PUBLICADO POR:
Aina L.
19 de mayo de 2021
After this shampoo,the hair began to electrify
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PUBLICADO POR:
Maggie P.
Respuesta de nuestros expertos
We are so sorry to hear that our Color Care Shampoo + Conditioner Duo did not perform as you expected. We have reached out to you via email to help remedy this situation, per our Satisfaction Guarantee. Please check your inbox for more details.
PUBLICADO POR:
Angela S.
12 de mayo de 2021
Conditioner
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Angela S.
12 de mayo de 2021
I like the shampoo but the conditioner didn't work well my hair felt knotty after and not smooth.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Angela S. - We're so sorry that our Color Care Conditioner did not provide the smoothness you expected. We have reached out to you via email to see what we can do about remedying this situation, as per our Satisfaction Guarantee. We look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details. We truly appreciate your feedback!
PUBLICADO POR:
Venesa V.
3 de mayo de 2021
Not what I expected
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Venesa V.
3 de mayo de 2021
Makes hair feels like hay
1 de 1 personas encontraron este comentario útil. ¿Y tú?
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Venesa - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Melissa T.
3 de mayo de 2021
Would not purchase again
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Melissa T.
3 de mayo de 2021
Did not make my hair feel clean
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Melissa - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Cheri H.
1 de mayo de 2021
Doesn't perform well
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Cheri H.
1 de mayo de 2021
Super disappointed in the results of this shampoo/conditioner and would like to return it.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Cheri - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the description that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Debbie A.
29 de abril de 2021
Too heavy , hair weighed down
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Debbie A.
29 de abril de 2021
Doesn’t feel clean , hair flat. Thought it was the one that came with color
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Debbie - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Macey W.
27 de abril de 2021
Dried my hair out
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Macey W.
27 de abril de 2021
I bought this hoping to have it keep my color longer, it dried my hair out and I found myself having to wash my hair more often.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Macey - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Suzanne P.
26 de abril de 2021
I don’t hate it, but I’m not a huge fan
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Suzanne P.
26 de abril de 2021
I wish the shampoo lathered more. I have to use a lot to get it to lather; and the conditioner, for me, makes the hair near my roots very oily. So I use the conditioner only near the middle to the ends and not on my scalp.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Suzanne - We’re truly sorry that our Color Care Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Deborah M.
26 de abril de 2021
Did not perform well
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Deborah M.
26 de abril de 2021
Did not perform well
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Deborah - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide conditioning that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Gillian M.
22 de abril de 2021
Shampoo and conditioner
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Gillian M.
22 de abril de 2021
It's a nice shampoo and conditioner but made my hair feel like barbie dolls hair very rough and harsh. Sorry
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Gillian M. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were not satisfied with the Color Care Shampoo + Conditioner Duo. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Carol A.
20 de abril de 2021
Shampoo
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Carol A.
20 de abril de 2021
No nice smell to it
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Carol- We're truly sorry that our Color Care Shampoo + Conditioner did not provide the scent that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Angel L.
20 de abril de 2021
Conditioner
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Angel L.
20 de abril de 2021
The conditioner left my hair dry.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Angel - We're truly sorry that our Color Care Conditioner did not provide the moisture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jennifer S.
17 de abril de 2021
sincere apologies - I found it // use it because I never received it
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Jennifer S.
17 de abril de 2021
Really should be zero due to lack of customer service.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Jennifer - Thank you for your feedback. We’re glad to hear you've found your package. We take our clients' feedback to heart and continue to improve our products each and every day along with our customer service. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lesley M.
13 de abril de 2021
Shampoo & conditioner
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Lesley M.
13 de abril de 2021
Dissappointed as my hair felt like straw after washing an conditioning wi these
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Lesley M. - Thank you for your feedback. We're truly sorry that our Color Care Shampoo + Conditioner Duo did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Shannon W.
12 de abril de 2021
!!!!!
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Shannon W.
12 de abril de 2021
Doesn't leave my hair feeling like it's clean........................................................................................................................................................................................................... ..........................................................
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Shannon - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the cleansing feel that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Rebecca F.
10 de abril de 2021
Not the best.
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Rebecca F.
10 de abril de 2021
I’m not a massive fan of this set, I don’t find it makes my hair feel smooth after use so have gone back to another brand shampoo and conditioner which really makes my tresses feel nourished.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Rebecca F. - Thank you for your feedback. We're truly sorry that our Color Care Shampoo + Conditioner Duo did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Sheila B.
6 de abril de 2021
Not very moisturizing
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Sheila B.
6 de abril de 2021
Smells ok, tried to like it for several months because i like that it comes right to the door but it is terrible for tangles even after adding a leave in conditioner and its leaving hair too dried out: going back to biolage.
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Sheila- We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the moisture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kelly B.
3 de abril de 2021
Disappointed
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Kelly B.
3 de abril de 2021
While the shampoo was great at preserving the colour and shine, I was very disappointed with the conditioner, which did absolutely nothing for the condition of my hair. Most conditioners leave the hair feeling soft and velvety, but this one did not. Hair was as knotty as if I hadn’t conditioned at all. Won’t use again, sadly.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kelly B. - Thank you for reaching out to us here at eSalon! We're truly sorry that our Color Care Conditioner did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Marissa R.
1 de abril de 2021
Frizzy and coarse
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Marissa R.
1 de abril de 2021
I wasn't happy with the shampoo and conditioner. My hair was frizzy and coarse. when I was done blow drying it was unmanageable I needed to use both A straighter And curling iron. 🥺
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Marissa- We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
RHIALEY A.
24 de marzo de 2021
Shampoo and conditioner
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
RHIALEY A.
24 de marzo de 2021
It’s not the same as the shampoo and conditioner that’s included in the hair color set..These ones dried up my hair and made harder to comb.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Rhialey - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Elizabeth
17 de marzo de 2021
Not the best
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Elizabeth
17 de marzo de 2021
Not the best I've used. The shampoo doesnt lather well. Conditioner is better. Leaves the hair smooth and in good condition
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Elizabeth - Thank you for reaching out to us here at eSalon! We apologize that our Color Care Shampoo has not given you the best experience, however we are pleased to know that you like the Color Care Conditioner. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Erin S.
16 de marzo de 2021
Expensive
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Erin S.
16 de marzo de 2021
The sample packs that they said with the hair colour seems to be better quality than the actual bottles themselves. The bottles are small and expensive and no better than a cheap drugstore brand found no difference
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PUBLICADO POR:
Marissa G.
Respuesta de nuestros expertos
Erin - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the quality that you expected. We have reached
out to you via email to see what we can do about remedying this situation, per our Satisfaction
Guarantee. We value every client, and look forward to providing you with a product that will better suit
your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Deborah H.
14 de marzo de 2021
Nice but too expensive
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Deborah H.
14 de marzo de 2021
Both products made my hair feel lovely but I don’t think they are worth the £26 charged for the 2 bottles.
Both were lovely and creamy but unfortunately this also made them very difficult to get out of the container. I had to decant them into a
pump dispensers to save this frustration. Perhaps e-salon could consider providing them in a pump dispenser in the future?
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Deborah H. - We truly appreciate your feedback! We're always looking to improve our service and products, and value everything our clients say. We'll contact you regarding our Color Care Shampoo & Conditioner Duo and hope to continue helping you find hair perfection!
PUBLICADO POR:
Kerry F.
13 de marzo de 2021
Would not recommend
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Kerry F.
13 de marzo de 2021
I purchased this as i previously had been very happy wih the colour from esalon. Unfortunately this shampoo has stripped the colour from my hair, the conditioner is no better. Feels like a cheap shampoo and conditioner, left my hair feeling very dry which it isnt normally. Had to use lots of conditioner to get any benefit. Packaging particularly on the conditioner is poor. Very difficult to get the product out. Gave up with it after a couple of goes. Better off with a herbal essence or any other colour shampoo you can get from the supermarket. Very disappointed.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Kerry F. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with our Color Care Shampoo + Conditioner Duo. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Armi A.
9 de marzo de 2021
Shampoo and Conditioner
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Armi A.
9 de marzo de 2021
Makes my hair dry and stiff.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Armi- We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Cynthia C.
3 de marzo de 2021
Not for me
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Cynthia C.
3 de marzo de 2021
I have hispanic thick coarse wavy hair and very very long. It just didn't work for my hair type.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Cynthia - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Gabriele L.
2 de marzo de 2021
Allergische Reaktion
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Gabriele L.
2 de marzo de 2021
Nicht gut
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Gabriele L. - Vielen Dank für Ihr Feedback. Es tut uns wirklich sehr leid, dass Sie eine allergische Reaktion erlebt haben, die möglicherweise durch unser Color Care Shampoo + Conditioner Duo ausgelöst wurde. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Jeder einzelne Kunde liegt uns sehr am Herzen und wir möchten Ihnen ein Produkt anbieten, das Ihre Bedürfnisse besser erfüllt. Bitte halten Sie Ausschau nach einer E-Mail mit weiteren Informationen.
PUBLICADO POR:
Lynne C.
1 de marzo de 2021
Nice smell
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Lynne C.
1 de marzo de 2021
The shampoo was lovely. Left my hair feeling soft and tangle free. Lovely smell. Disappointed with the conditioner. Made my hair feel dry and tangled.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Lynne C. - Thank you for your feedback. We are truly sorry to hear that you were not satisfied with the experience you had with the Color Care Conditioner. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Beth T.
1 de marzo de 2021
Disappointed
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Beth T.
1 de marzo de 2021
This shampoo did not clean well, had to use more than necessary to get decent coverage to clean scalp. Did not did very well at all and the smell was not as pleasant as other products. Did not have lasting clean properties, found myself needing to wash my hair more often than with other products.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Beth - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not perform as expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Lynsey W.
27 de febrero de 2021
Nice smell, conditioner disappoints
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Lynsey W.
27 de febrero de 2021
Shampoo Nice and foamy, rinses well. But conditioner leaves hair fly away and static
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Lynsey W. - Thank you for your feedback. We’re so sorry to hear that our Color Care Conditioner did not meet up to your expectations. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
D M.
25 de febrero de 2021
Gray smell. Poor hydration and conditioning
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
D M.
25 de febrero de 2021
Shampoo was light and fragrant.
Conditioner was smooth and silky but did not condition my color treated hair well.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
D M. - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results that you expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Marisa P.
24 de febrero de 2021
Not the same
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Marisa P.
24 de febrero de 2021
Not the same as the small pouches in the color box. Smells wonderful but doesn't have the same effervesce as the small pouches do.
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Marisa - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Remedios C.
24 de febrero de 2021
Color shampoo and conditioner
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Remedios C.
24 de febrero de 2021
I develop dandruff with the shampoo and conditioner. Maybe not for my type of scalp.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Remedios C. - Thank you for reaching out to us here at eSalon! We're truly sorry that our Color Care Shampoo + Conditioner Duo did not meet up to your expectation. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Birgit H.
23 de febrero de 2021
Lieferzeiten derzeit Katastrophe...
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Birgit H.
23 de febrero de 2021
1 Woche nach Versandmitteilung noch keine Ware da.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Birgit H. - Vielen Dank für Ihre Kontaktaufnahme! Es tut uns unheimlich leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Wir möchten uns ganz herzlich für die entstandenen Unannehmlichkeiten entschuldigen. Wir haben Ihnen bereits eine E-Mail zukommen lassen, um diese Angelegenheit weiter zu besprechen und herauszufinden, wie wir die Situation klären können. Bitte behalten Sie Ihren Posteingang im Auge.
PUBLICADO POR:
Natasha Z.
19 de febrero de 2021
Liking it so far
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Natasha Z.
19 de febrero de 2021
Lathers well and smells great. A little expensive for the size you get though.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Natasha - Thank you for sharing your feedback. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
cheryl S.
18 de febrero de 2021
What happened to my lather?
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
cheryl S.
18 de febrero de 2021
The first bottle I purchased was really good, it lathered up nicely! The second bottle I got and am currently using...I’m not so happy with, it’s not lathering as good as the first bottle for some reason. I don’t know if you’ve changed the ingredients for the amount of ingredients or something but somethings changed, it doesn’tWhat happened to my leather? lather is good as the first bottle did. I am happy with the conditioner.
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Cheryl- We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the lather that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Adriana S.
17 de febrero de 2021
Pour moi ça n'as pas marchée
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Adriana S.
17 de febrero de 2021
Bonjour je voulais éclaircir mes cheveux parcequ'e je beaucoup de cheveux blancs ça reste dans les racines et c'est tout ce n'est pas ça que je voulais pourrais vous annulé la prochaine commande ?
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Adriana - Nous sommes désolés que votre expérience n’ait pas été à la hauteur de vos attentes ! Si vous le souhaitez, on sera heureux de modifier votre coloration. Saviez-vous que nous pouvons ajuster la teinte, les tons et l’éclat de vos cheveux ? Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos emails, nous vous contacterons pour remédier à la situation.
PUBLICADO POR:
Lewi
11 de febrero de 2021
Great and preserving colour, not great at cleaning hair
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Lewi
11 de febrero de 2021
My colour lasts much better with this shampoo compared to others I have tried.
But, it does not leave my hair feeling clean no matter how many times I wash it or how much I apply. I normally wash my hair every 4 days but with this it would need to be every 2 as after that it feels greasy
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PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Lewi! I'm sorry to hear that the Classic Duo makes your hair greasy. We will look into it, and we'll get back to with a solution. Please check your emails.
PUBLICADO POR:
Sonja R.
9 de febrero de 2021
It’s ok
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Sonja R.
9 de febrero de 2021
It’s ok, not great, not terrible. I found the shampoo and conditioner average.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Sonja - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jessie B.
9 de febrero de 2021
Not So Great
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Jessie B.
9 de febrero de 2021
Barely washes the hair and leaves it like straw
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Jessie - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Geraldine Marie C.
8 de febrero de 2021
Not effective to prevent early reappearance of grey hair
Calificado: Classic Conditioner
PUBLICADO POR:
Geraldine Marie C.
8 de febrero de 2021
I had to use alot because it doesn't foam up at all and I needed to get the shampoo on my 14 inches of hair, not just at the roots. I bought it hoping daily use would prevent grey hair from reappearing too soon. Unfortunately, grey hair began to reappear after about 10 days.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Geraldine - We're truly sorry that our Classic Color Care Conditioner did meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Patricia T.
7 de febrero de 2021
Nope. I didn't like it. Sorry eSalon!
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Patricia T.
7 de febrero de 2021
This shampoo/conditioner combo worked better than the repair shampoo/conditioner. It didn't work as well as the regular shampoo/conditioner set. But I have found that Suave repair shampoo and the Suave conditioner with avocado oil in it works a lot better! =P But I still love your hair color, eSalon!
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PUBLICADO POR:
Stephanie E.
Respuesta de nuestros expertos
Patricia - Thank you for your review. . We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Sandra K.
6 de febrero de 2021
Review
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Sandra K.
6 de febrero de 2021
Shampoo was nice
The conditioner made my hair greasy
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sandra K. - Thank you for your feedback. We apologize for the disappointing experience you have had with our Color Care Conditioner. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
CAROL E.
2 de febrero de 2021
Not for me
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
CAROL E.
2 de febrero de 2021
Made my head itchy every time I used it.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Carole - We’re truly sorry that our Color Care Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Jane R.
29 de enero de 2021
Disappointed
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Jane R.
29 de enero de 2021
Leaves my hair dry and dull. Very disappointed sadly will be going straight to the bin.
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jane R. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the Color Care Shampoo + Conditioner Duo. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Mireille L.
19 de enero de 2021
Pas adapté cheveux épais secs
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Mireille L.
19 de enero de 2021
Champoing pas adapter pour mes cheveux cela me fait des cheveux touchés paille
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Mireille L. - Merci pour votre commentaire. Nous sommes sincèrement désolés d’apprendre que notre gamme Color Care Shampoing & Conditioner n'a pas répondu à vos besoins. Nous allons vous contacter par e-mail afin de remédier à cette situation, conformément à notre garantie de satisfaction. Nous avons hâte de vous recommander d'autres produits adaptés à vos cheveux. Vous retrouverez plus de détails dans l’e-mail envoyé.
PUBLICADO POR:
Laetitia I.
14 de enero de 2021
Ne mousse pas
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Laetitia I.
14 de enero de 2021
Contrairement aux doses fournies avec les colorations, le shampooing ne mousse qu'avec l'équivalent de 2 doses... Pas du tout économique, ni écologique, et donc pas le même produit que celui fourni au départ. Cher, surtout au vu de la quantité qu'il faut utiliser. Bref, très déçue
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I was disappointed in this shampoo. I thought it would keep my hair healthy but it is so dried out I need to use a leave in conditioner after using it. I cancelled my autoship.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kimberly - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Therese S.
13 de enero de 2021
Shampoo and conditioner
Calificado: Color Care Shampoo
PUBLICADO POR:
Therese S.
13 de enero de 2021
Not as good as Pantene and the pump is not good
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Theresa- We’re truly sorry that our Heart Lock It did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Therese S.
13 de enero de 2021
Conditioner
Calificado: Color Care Conditioner
PUBLICADO POR:
Therese S.
13 de enero de 2021
Too runny - don't like pump
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Theresa- We’re truly sorry that our Love Unconditionally did not perform as expected. We value every client, and look forward to providing you with a product that will better suit your needs. We hope to continue helping you find hair perfection!
PUBLICADO POR:
DOROTHY G.
12 de enero de 2021
Its ok
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
DOROTHY G.
12 de enero de 2021
Its ok it didn't condition my hair as much as I like. I will probably try a different one.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Dorothy- We’re truly sorry that our Color Care Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Freida S.
11 de enero de 2021
Hard
Calificado: Classic Conditioner
PUBLICADO POR:
Freida S.
11 de enero de 2021
Made my hair hard and rough
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Freida- We're truly sorry that our Classic Color Care Conditioner did not provide the texture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Leah M.
8 de enero de 2021
Drying
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Leah M.
8 de enero de 2021
Do not like this shampoo. Am going to try the repair one to see if I like it better. So far I haven't loved any of the eSalon hair care products. I do love the color, though!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Leah - We're truly sorry that our Color Care Shampoo did not provide the end result that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Marisa W.
8 de enero de 2021
Does the job
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Marisa W.
8 de enero de 2021
Not the best everyday shampoo and conditioner for color treated hair but thats just my opinion! I have very resistant hair and its a battle to find good products that work well for me. It was okay though for everyday use or as emergency back up.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Marisa - We're truly sorry that our Color Care Shampoo and Conditioner did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Jackie M.
6 de enero de 2021
Unhappy
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Jackie M.
6 de enero de 2021
Shampoo and conditioner not very good would not recommend
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Jackie M. - Thank you for your feedback. We're truly sorry that our Color Care Shampoo + Conditioner Duo did not meet up to your expectation. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Alexie Gamel
5 de enero de 2021
Classic shampoo and conditioner
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Alexie Gamel
5 de enero de 2021
Product made my hair feel very rough and my scalp was very itchy and started to peel. Very disappointed
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Alexie - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Wendy C.
31 de diciembre de 2020
Shampoo just ok
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Wendy C.
31 de diciembre de 2020
Not the best at cleaning hair.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Wendy - We’re truly sorry that our Color Care Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Cindy S.
18 de diciembre de 2020
Seems to leave a coating
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Cindy S.
18 de diciembre de 2020
Maybe it’s just my hair but this seems to leave a coating on my hair and it will seem dirty the next day. If I use my other shampoo, which clarifies the hair, I can go several days between shampoos.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Cindy - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Marcia R.
15 de diciembre de 2020
Shampoo Conditioner
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Marcia R.
15 de diciembre de 2020
It made my hair dry and frizzy. Not smooth or soft at all.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Marcia - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Lillian I.
13 de diciembre de 2020
Not for my hair
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Lillian I.
13 de diciembre de 2020
This wasn't really for me. It left my hair dried, tangled and my scalp super dried as well.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Lillian- We’re truly sorry that our Color Care Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Roni M.
12 de diciembre de 2020
Just OK
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Roni M.
12 de diciembre de 2020
This is an acceptable shampoo and conditioner that does not add shine to my hair, nor does it help at all with tangles.
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PUBLICADO POR:
Maury E.
Respuesta de nuestros expertos
Roni- We're so sorry that our Color Care Shampoo + Conditioner Duo did not add the shine that you expected or help with tangles. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Zoe D.
9 de diciembre de 2020
Too thick to get out of the bottle
Calificado: Classic Color Care Conditioner
PUBLICADO POR:
Zoe D.
9 de diciembre de 2020
Conditioner itself is quite good but the dispensing doesn't work.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Zoe- We're truly sorry that our Classic Color Care Conditioner bottle did not perform as expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kristina F.
4 de diciembre de 2020
It’s okay
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Kristina F.
4 de diciembre de 2020
Doesn’t seem to be the same shampoo/conditioner that comes with the hair color. I’ll keep using it until it’s gone but won’t purchase again.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Kristina- We’re truly sorry that our Color Care Shampoo + Conditioner Duo did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Anki G.
4 de diciembre de 2020
Need more moisture
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Anki G.
4 de diciembre de 2020
I love the smell of this product, but it made my hair a bit dry. I will try the other one with mor moisture next time.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Anki - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Sandra G.
2 de diciembre de 2020
Effet carton
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Sandra G.
2 de diciembre de 2020
Ne va pas avec la texture de mes cheveux me rend les cheveux secs et effet cartonné
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sandra G. - Merci d'avoir partagé votre expérience avec nous. Nous sommes vraiment désolés d’apprendre que notre Duo Color Care Shampoo & Conditioner n'a pas fourni le résultat désiré. Nous allons vous contacter par email afin de remédier à cette situation. Vous retrouverez plus de détails dans l’e-mail envoyé.
PUBLICADO POR:
Marsha B.
29 de noviembre de 2020
Shampoo
Calificado: Color Care Shampoo
PUBLICADO POR:
Marsha B.
29 de noviembre de 2020
Dries out hair and is difficult to manage.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Marsha - We’re truly sorry that our Heart Lock It did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Marsha B.
29 de noviembre de 2020
Conditioner
Calificado: Color Care Conditioner
PUBLICADO POR:
Marsha B.
29 de noviembre de 2020
Dries out hair and is difficult to manage.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Marsha - We’re truly sorry that our Love Unconditionally did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Laura D.
25 de noviembre de 2020
Difficult Bottle
Calificado: Classic Conditioner
PUBLICADO POR:
Laura D.
25 de noviembre de 2020
I have the hardest time getting the conditioner out of this bottle. It's doesn't want to pour and it isn't squeezable either.
The plastic seems too stiff. The conditioner is nice but please change its packing. Bring back the pump and I'll be a happy camper again.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Laura - We’re truly sorry that our Classic Color Care Conditioner did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Magali F.
24 de noviembre de 2020
Shampoing et conditionneur
Calificado: Color Care Shampoo + Conditioner Duo
PUBLICADO POR:
Magali F.
24 de noviembre de 2020
La composition est très mauvaise, produits dangereux pour la santé et l'environnement, testés avec la dose gratuite mais je vais retourner les produits commandés.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Magali - Nous vous remercions d’avoir pris le temps de nous faire part de vos commentaires. Nous sommes désolés d’apprendre que vous n’êtes pas satisfaite de votre expérience avec notre Color Care Shampoo + Conditioner Duo. Nous allons vous contacter par e-mail afin de remédier à cette situation, conformément à notre garantie de satisfaction.
PUBLICADO POR:
Lisa A.
23 de noviembre de 2020
Good product
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Lisa A.
23 de noviembre de 2020
Good product, purchased when on sale. At full price, not a great value compared to other options.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Lisa- We're truly sorry that our Color Care Shampoo + Conditioner Duo did not meet you expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Melissa B.
21 de noviembre de 2020
Classic Shampoo and Conditioner
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Melissa B.
21 de noviembre de 2020
I really like the trial sized classic shampoo and conditioner that is included in my color kit. So, I decided to purchase it. It is not the same, as much as I want to like it, I just don't. I'm sorry eSalon, you are great, however this is the 2nd time that I have not had luck with the shampoo/conditioner purchase. Hopefully, I can get refunded. The shampoo made my hair feel like straw, but the conditioner wasn't too bad. I gave 3 stars because I do like the trial sizes in my color kit.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Melissa- We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the texture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Sandra R.
16 de noviembre de 2020
Not happy with the shampoo/conditioner
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Sandra R.
16 de noviembre de 2020
I am not happy with the shampoo and conditioner. I used the shampoo and conditioner and after, it made my hair feel "not clean" so, I tried again another time thinking that I didn't rinse the product out of my hair all the way. Not the case. My hair didn't feel as I expected from the ratings on the product.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Sandra - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Tiffany S.
12 de noviembre de 2020
Hair feels dirty the same day
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Tiffany S.
12 de noviembre de 2020
I used this product for 3 weeks straight and each wash after my hair was dry it felt dirty by the end of the day. Just not for me.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Tiffany - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Laura M.
4 de noviembre de 2020
Nothing To Rave About
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Laura M.
4 de noviembre de 2020
There is nothing to rave about eSalon shampoo & conditioner. Although the fragrance smelled nice, the shampoo left my hair feeling coarse and dry, while the conditioner left my hair feeling heavy and looking very greasy. Does not seem like the same formula found with the kit.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Laura - We’re truly sorry that our Color Care Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Shonna F.
2 de noviembre de 2020
Makes my hair feel like straw
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Shonna F.
2 de noviembre de 2020
I'm not a fan of this shampoo and conditioner. It makes my hair feel like straw and it's much frizzier then normal.
I love the one that comes in the kit but it no longer has an autoship special on it. :(
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Shonna - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the experience that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Robin D.
2 de noviembre de 2020
Not for me
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Robin D.
2 de noviembre de 2020
I don’t think it hydrates my hair enough
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Robin- We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide the moisture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kathleen A.
30 de octubre de 2020
Not the shampoo/conditioner from coloring
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Kathleen A.
30 de octubre de 2020
I had expected the same conditioner and shampoo from the coloring packets, but smell and hair’s response was different. On its own, my hair is limp and the ends fee dry. I will not reorder this set.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kathleen - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Amy D.
29 de octubre de 2020
Not
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Amy D.
29 de octubre de 2020
Did nothing for my hair that any other shampoo would do
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Amy - We're truly sorry that our Color Care Shampoo + Conditioner Duo did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Calleen C.
29 de octubre de 2020
Needs better scent
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Calleen C.
29 de octubre de 2020
Not the great smell like your Toner, that I love, but I’m sure it will make my color last longer.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Calleen - We’re truly sorry that the scent of our Color Care Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection.
PUBLICADO POR:
Virginia L.
27 de octubre de 2020
Feels good
Calificado: Classic Shampoo + Conditioner Duo
PUBLICADO POR:
Virginia L.
27 de octubre de 2020
Makes hair feel good. Nice shampoo, conditioner gets out tangles. Color has stayed longer. Only problem is the conditioner is so thick I’m unable to get it out of container without leaving upside down and taking off cap. I won’t be purchasing again.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Virginia - We’re truly sorry that our Color Care Shampoo + Conditioner Duo did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
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