Was hoping for something even better than a drugstore box color but this is definitely a worse color for me. All I notice is that it gave my roots a more reddish hue which was not what I wanted at all.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Elizabeth - We’re so sorry to hear that your roots had more of a reddish hue. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Margot W.
8 de enero de 2026
Poor grey coverage
PUBLICADO POR:
Margot W.
8 de enero de 2026
Did not adequately cover grey hair. Was better than pre application but not by much. I liked the fact there was no scalp irritation and the smell of product was minimal. I wouldn’t continue with this product unless next kit addressed the grey situation!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Margot - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Glenda F.
7 de enero de 2026
Specialized formula
PUBLICADO POR:
Glenda F.
7 de enero de 2026
Did not color my roots in the front.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Glenda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
carol H.
5 de enero de 2026
Color
PUBLICADO POR:
carol H.
5 de enero de 2026
The mahogany added into the color looks awful when my hair is done. Very dark and want to have lighter natural looking auburn as my overall color when I am finished. I haven't used the last 2 boxes and will try one of them again this week but have not been happy with the darkness as does not look natural on me. I am used to the light to medium auburn with some lighter highlights
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Carol -We’re so sorry to hear that you were disappointed by the results of your color application - that the color was too dark. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Carmel M.
2 de enero de 2026
Colour to dark
PUBLICADO POR:
Carmel M.
2 de enero de 2026
I found communication in the ordering process, very difficult because the email thread went too long and the emails got mixed up. The colour ended up being too dark and dull.
Very disappointed with Luke’s response. Standard response claim the customer
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Teresa C.
31 de diciembre de 2025
Grey cover
PUBLICADO POR:
Teresa C.
31 de diciembre de 2025
Whilst I asked for a slightly darker shade this time because the original color didn't cover the gray at the roots it was very dark and didn't cover the grey around the hairline or at the temples. 😔
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Nana H
Respuesta de nuestros expertos
Teresa - We are sorry to hear that you were disappointed by the grey coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Doris Lilli R.
28 de diciembre de 2025
Color set
PUBLICADO POR:
Doris Lilli R.
28 de diciembre de 2025
Deine Zufriedenheit steht bei uns an erster Stelle.
Du bist nicht überzeugt? Es geht auf uns.
Diese Aussage stimmt nicht. Wollte die dritte bestellte Packung zurückgeben, weil ich bemerkt hatte, dass meine Haare von dieser Colouration kaput gehen. Nun soll den Rückversand einer ungeöffneten Packung bezahlen. Der Versand nach England kostet fasst soviel wie das Produkt.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Luke H.
Respuesta de nuestros expertos
Hallo, es tut mir sehr leid zu hören, dass Sie mit Ihrer Farbe unzufrieden waren. Sorry für die Verwirrung. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen. Ich wende mich persönlich an Sie. Checken Sie bitte Ihre E-Mails.
PUBLICADO POR:
Julie L.
27 de diciembre de 2025
Je n'aime pas.
PUBLICADO POR:
Julie L.
27 de diciembre de 2025
Bonjour,
Je voulais une coloration plus foncée qui couvre mes cheveux blancs.
Mais c'est toujours un blond cuivré et cela ne couvre pas bien du tout mes cheveux blancs aux racines.
Je suis déçu.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Julie L. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. Veuillez vérifier vos emails pour plus d'information.
PUBLICADO POR:
Kerry L.
24 de diciembre de 2025
Same issue with every dye
PUBLICADO POR:
Kerry L.
24 de diciembre de 2025
I decided to try this custom color thing as standard dyes don't let one adjust undertones.. I wanted by dye to be as ashy as humanly possible and alas, it was not. It faded within 2 washes and had warm undertones that I specifically asked to avoid
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Kerry,
We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Miss W.
24 de diciembre de 2025
The products are great.
PUBLICADO POR:
Miss W.
24 de diciembre de 2025
Unfortunately the root colour wasn't right and so although it blends it is different to the rest of my hair.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Miss W. - Thank you for your feedback! We are so sorry to hear that your root colour looks different. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
.
22 de diciembre de 2025
Color
PUBLICADO POR:
.
22 de diciembre de 2025
Pretty color just too gold not happy because I thought I was getting a beige blond like it said.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Debbie K.
21 de diciembre de 2025
Gray visible
PUBLICADO POR:
Debbie K.
21 de diciembre de 2025
This time color only lasted a week and half, about 10 days and my gray on roots very noticeable, only washed my hair once during that time. not impressed this time with product. Thanks Debbie
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Debbie,
We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
meena H.
20 de diciembre de 2025
Totally disappointed
PUBLICADO POR:
meena H.
20 de diciembre de 2025
I ordered this looking at all.the reviews online and was very excited to see my customized package with even my name on it. I followed the instructions and mixed the color and the developer in the bottle and shaked vigorously. Meanwhile i was tying my hair and getting ready to apply and next thinkninsee the bottle bulged and it started foaming and that was the beginning of my disappointment. After catching up the overflowed one and the remaining in container i started applying, as i have long hair i took an hour to finish it. As instructed left it for 30 mts and wahed it. Not even a single grey strand was colored, it was such a waste of money and time. I am glad i did not start a subscription. Really upset about this.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Meena,
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Andrea H.
19 de diciembre de 2025
Colour has faded
PUBLICADO POR:
Andrea H.
19 de diciembre de 2025
When I dyed my daughter hair last week it looked lovely, the colour was perfect but after a few washes it has faded which shouldn't happen as it's supposed to be permanent and her blonde has started coming through so now looks streaky and dull.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Nana H
Respuesta de nuestros expertos
Andrea - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs.
PUBLICADO POR:
Marta M.
18 de diciembre de 2025
Hair colour
PUBLICADO POR:
Marta M.
18 de diciembre de 2025
My hair become extremely dry after few months
I was very disappointed because i order ammonia free, i used ammonia free before for different company and didn't cause such damager as your colour, make me wonder if is genuine ammonia free.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Dwain E.
Respuesta de nuestros expertos
Marta - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Farah D.
13 de diciembre de 2025
I didn’t like it
PUBLICADO POR:
Farah D.
13 de diciembre de 2025
The color didn’t work on Some grey hair along ear line and sides of ear . I tried twice it didn’t touch at all
It’s free from strong chemicals it’s a good point. My eyes didn’t tear after use
I will not buy it again
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Nana H
Respuesta de nuestros expertos
Farah - We are sorry to hear that you were disappointed by the grey coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you. We appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Peggy F.
11 de diciembre de 2025
Inaccurate color formula
PUBLICADO POR:
Peggy F.
11 de diciembre de 2025
I used to love my formula with eSalon, but this one was different. Not enough copper, too much blonde and it did not cover my grays well even though I saturated my roots!
Very disappointed this time around. Does not even look like I colored it at all. I wanted it to look good because I have a beach vacation coming up in a week! 😒
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Peggy - We truly appreciate your feedback and so sorry to hear that your color did not have enough copper. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Margot M.
11 de diciembre de 2025
Mauvaise formulation
PUBLICADO POR:
Margot M.
11 de diciembre de 2025
J’ai demandé un châtain clair cendré pour mes cheveux qui étaient châtains clairs, je me suis retrouvée avec des longueurs châtains foncées et des racines rousses !!! Obligée d’aller chez un coloriste pour rattraper ce carnage..
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Margot M. - Merci pour votre commentaire. Nous sommes sincèrement désolés que votre coloration vous a déçue et que les solutions proposées par nos coloristes ne répondent pas à vos attentes. Nous restons à votre disposition si vous avez des questions. Une nouvelle fois, nous vous présentons nos excuses pour cette expérience qui ne vous a pas satisfaite.
PUBLICADO POR:
Norma T.
9 de diciembre de 2025
Damaged my hair
PUBLICADO POR:
Norma T.
9 de diciembre de 2025
The chemicals dried and damaged my hair.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Norma - We’re truly sorry to hear that you experienced some damage that could have been caused by our hair color. We have reached out to you via email with more details on next steps and how we can help get this resolved for you.
PUBLICADO POR:
Danielle O.
8 de diciembre de 2025
Unfortunately colour isn’t for me
PUBLICADO POR:
Danielle O.
8 de diciembre de 2025
Colour didn’t take on greys again and hair is washed out looking would much prefer a gold based brown
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Nana H
Respuesta de nuestros expertos
Danielle - We are sorry to hear that you were disappointed by the grey coverage again. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you. We appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
vykki M.
7 de diciembre de 2025
Good coverage
PUBLICADO POR:
vykki M.
7 de diciembre de 2025
The colour covers my greys and had good coverage but this is not the colour I requested. Got no response from customer service when I contacted them. Very Disappointed. i feel like they have me a colour they wanted rather than what I wanted.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Nana H
Respuesta de nuestros expertos
Vykki - We're truly sorry to hear that your color was not the one you'd requested. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Rachel F.
6 de diciembre de 2025
Not even remotely the color it says it will be
PUBLICADO POR:
Rachel F.
6 de diciembre de 2025
I have brown hair and wanted a rich copper, it showed me that with my current color I could get that with their specific formula. Not only is it not even remotely copper, it looks exactly like my hair before I dyed it. I followed all the instructions to the letter, so I’m bummed out because I was really looking forward to a change
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Rachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jess M.
5 de diciembre de 2025
No change
PUBLICADO POR:
Jess M.
5 de diciembre de 2025
I wanted to try this as it seems better quality than the regular box dye from the supermarket market - and while the package was layed out beautifully, there was absolutely no change to the colour of my hair. I asked for dark brown ash and specified that I wanted the red tinge gone (hence the ash) but it’s still there - potentially even more prominent. I strictly followed all instructions. Pretty disappointed so will probably just have to go back to the trusty Cole’s box dye
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Nana H
Respuesta de nuestros expertos
Jess - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and make this right. Please keep your eyes out for an email from us shortly.
PUBLICADO POR:
Janet A.
3 de diciembre de 2025
Not good
PUBLICADO POR:
Janet A.
3 de diciembre de 2025
This was the worst color ever…way too dark! I need it replaced ASAP for free….you really got this one wrong!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Janet - We truly appreciate your feedback and we are so sorry to hear your color was too dark! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carole A.
1 de diciembre de 2025
Une horreur !
PUBLICADO POR:
Carole A.
1 de diciembre de 2025
Bonjour,
L’avant-dernière fois j’avais demandé un peu plus foncé, puis comme c’était un peu trop foncé, j’ai ensuite demandé une teinte entre les deux.
À ma grande stupéfaction, la dernière teinte reçue était ROUGE 😳
J’ai été obligée d’acheter des produits pour retirer le pigment rouge tant que possible puis ai acheté un châtain au supermarché !
Je suis extrêmement insatisfaite et ne comprends pas, certainement une méchante erreur car jusqu’à maintenant c’était plutôt satisfaisant.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Nana H
Respuesta de nuestros expertos
Carole - Merci pour votre commentaire! Nous sommes désolés d’apprendre que votre formulation de couleur est ressortie plus rouge que prévu. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par e-mail afin de vous aider et de remédier à cette situation. Veuillez vérifier vos e-mails pour les prochaines étapes. À très vite !
PUBLICADO POR:
Jeannette S.
29 de noviembre de 2025
Nicht die bestellte Farbe
PUBLICADO POR:
Jeannette S.
29 de noviembre de 2025
Mittelblond bestellt, mittelbraun bekommen
Kaum Grauhaarabdeckung
Vom Pearleffekt keine Spur
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Vivian B.
Respuesta de nuestros expertos
Jeannette – vielen Dank für dein Feedback.
Nachdem wir dein Kundenkonto geprüft haben, konnten wir sehen, dass du bereits mit einem unserer Farbexperten in Kontakt bist, um das Problem zu lösen. Bitte lass uns wissen, wenn es noch etwas gibt, womit wir dir weiterhelfen können!
PUBLICADO POR:
Rosario P.
28 de noviembre de 2025
Gray
PUBLICADO POR:
Rosario P.
28 de noviembre de 2025
No gray coverage
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Rosario - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Lorraine K.
27 de noviembre de 2025
Cost issue.
PUBLICADO POR:
Lorraine K.
27 de noviembre de 2025
I love the product and I needed the large bottle the first time I purchased to fix a colour mistake. This time though, I just need to do my roots and it’s nearly £30 for a whole bottle to use maybe a 1/3 of it?! It’ll last a couple of weeks before I need to purchase again. So I won’t be purchasing again unless esalon introduce a roots only option for a much lower cost AND the delivery price really needs looked at. £6 for standard delivery and £10 if it’s express which still takes a couple of days is really not good enough. You have a great business and I love the product but the prices are simply too high if I’m just needing to colour my roots every couple of weeks.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Nana H
Respuesta de nuestros expertos
Lorraine - We really appreciate your feedback about our product and the shipping cost! We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs.
PUBLICADO POR:
Pamela B.
26 de noviembre de 2025
mold or chunks inside liquids
PUBLICADO POR:
Pamela B.
26 de noviembre de 2025
i've tossed at least 2 kits due to big chunks floating in the liquids...looks like mold or other substance. Gross!
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Pamela,
We apologize that you found unusual particles in your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process and explaining why this happened.
PUBLICADO POR:
Debra Z.
25 de noviembre de 2025
Still left with grays
PUBLICADO POR:
Debra Z.
25 de noviembre de 2025
Followed directions. One before was fine. This time it didn’t cover all grays.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Debra - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sara H.
23 de noviembre de 2025
Hair falling out
PUBLICADO POR:
Sara H.
23 de noviembre de 2025
I love the color but it made my hair fall out.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Sara - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email as well. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Aly R.
18 de noviembre de 2025
Color not what was expected
PUBLICADO POR:
Aly R.
18 de noviembre de 2025
My color was way off, I have always loved my color in the past. It was not what I had been accustomed to. I am going to have to have my color corrected
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Aly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Katy S.
18 de noviembre de 2025
great concept, lackluster results
PUBLICADO POR:
Katy S.
18 de noviembre de 2025
I love the idea of a custom at-home hair dye, but the results left something to be desired. I selected the dye I wanted but was told that it was too far from my natural color and that I should select something more subtle. My intention was to go darker so it’s not as if there was bleach involved.
I followed eSalon’s guidance and went with a color closer to my natural hair and the result was hardly noticeable. Furthermore, it lasted maybe three or four washes before completely washing out. I did select a Demi dye, which I’ve done at the salon in the past, so I knew it would fade gradually, but it was SO temporary. I also typically have super shiny hair after getting it dyed at the salon or with other at-home dyes, but that was not the case here. My hair felt a bit gritty even after thoroughly washing the dye out.
I want to love this so much and would maybe give it another go with a new color and permanent formula, but for now I think I’ll suck it up and shell out some $$$ at the salon to get my preferred color for the holidays.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Katy,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Maria S.
11 de noviembre de 2025
Colour review
PUBLICADO POR:
Maria S.
11 de noviembre de 2025
Colour is nice, but didn't cover the grey hair.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Maria S. - Thank you for your feedback. We're so sorry to hear that your hair colour didn't cover the greys. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly.
PUBLICADO POR:
H K.
11 de noviembre de 2025
Not very good result
PUBLICADO POR:
H K.
11 de noviembre de 2025
I liked in the kit only conditioner nd shampoo,hair color results not impressive 🙃
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Nana H
Respuesta de nuestros expertos
Hi H, Thank you for your feedback. Here at eSalon, we are always striving to improve and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that you were not impressed with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Joanna K.
9 de noviembre de 2025
Leider bin ich nicht zufrieden
PUBLICADO POR:
Joanna K.
9 de noviembre de 2025
Bin nicht zufrieden
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Luke H.
Respuesta de nuestros expertos
Hallo, es tut mir sehr leid zu hören, dass Sie mit Ihrer Farbe unzufrieden waren. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter!
PUBLICADO POR:
Kimberly H.
6 de noviembre de 2025
Not good!
PUBLICADO POR:
Kimberly H.
6 de noviembre de 2025
My hair is bright red just at the ends. Not sure what happened as this never occurred before! I been using this product for several years. It actually happened again but it much worse now! I have not heard from you. I had updated my email address today. Sorry about that.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Charlotte H.
2 de noviembre de 2025
Nothing like the colour requested!
PUBLICADO POR:
Charlotte H.
2 de noviembre de 2025
Followed the instructions step by step and sent in a photo and description of my desired colour which was an auburn. I specifically said I do not want it red. So now my hair is very dull looking and red - like someone has coloured it with a crayon. I didn’t even take up the offer of a free replacement it’s that bad!
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Charlotte H. - Thank you for your feedback. We're so sorry to hear that you are disappointed with your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Melissa U.
30 de octubre de 2025
Not sure why, but color was different
PUBLICADO POR:
Melissa U.
30 de octubre de 2025
I have been using the same color set for more than 2 years, so I do know what my tone looks like after I retouch it every 6 weeks. However, this time I am not sure why the color is different, darker but it didnt cover grays the same way either! So odd!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Melissa,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Anna-Pia A.
29 de octubre de 2025
Haarfarbe
PUBLICADO POR:
Anna-Pia A.
29 de octubre de 2025
Leider habe ich eine allergische Reaktion von ihrer Haarfarbe bekommen. Ich dachte ihre Farben wären besser als die in der Drogerie gewesen, aber leider doch nicht. Ich möchte in Zukunft nichts mehr bei Ihnen bestellen.
Tut mir leid, liebe Grüße aus Ulm, Ungaro Anna Pia
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Luke H.
Respuesta de nuestros expertos
Hallo, Es tut uns leid zu hören, dass Sie nach der Verwendung unserer Produkte eine allergische Reaktion hatten. Ich melde mich bei Ihnen per Email und Ihnen die weiteren Schritte mitteilen.
PUBLICADO POR:
Natalie B.
28 de octubre de 2025
Unhappy
PUBLICADO POR:
Natalie B.
28 de octubre de 2025
My greys did not cover were back within a week and it was way darker than I was expecting looked too black
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Natalie B. - Thank you for your feedback! We're so sorry to hear that your hair colour was darker than expected and didn't cover the greys. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
PUBLICADO POR:
christine D.
28 de octubre de 2025
Je n'ai pas recu la meme couleur
PUBLICADO POR:
christine D.
28 de octubre de 2025
Je n'ai pas recu la meme couleur elle est plus foncee.plus terne.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Christine D. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre coloration soit plus foncée et terne cette fois. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. Veuillez vérifier vos emails pour plus d'information.
PUBLICADO POR:
Hazel S.
25 de octubre de 2025
Great coverage. Poor hair condition
PUBLICADO POR:
Hazel S.
25 de octubre de 2025
I’ve used box dye for years and thought I’d try esalon. Since using it my hair is in poor condition. Now my hair is knotty, tangles easily and my curl clumps are no longer fat and juicy. I’ve tried deep conditioning and a protein treatment with minimal results. This dye is the only new product in my routine. The coverage is amazing and, although darker than I expected, the colour is great. Such a shame
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Hazel S. - Thank you for reaching out to us! We are so sorry to hear your hair is damaged after colouring. Our customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Toni H.
24 de octubre de 2025
Won't Order Again
PUBLICADO POR:
Toni H.
24 de octubre de 2025
I love this company's hair color. It colors evenly and is easy to use. But as for there customer service is horrible. I can't get a simple question answered! Time to find another user friendly company that doesn't make you jump through hoops just to get simple question answered.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Toni,
We’re truly sorry that our customer service did not meet your expectations. We take our clients' feedback to heart and continue to improve our products and eSalon experience each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kim C.
23 de octubre de 2025
Poor
PUBLICADO POR:
Kim C.
23 de octubre de 2025
I was sent black like I asked for but once I had put the colour on my roots went ginger not the black it says I've had to go to a salon to have this corrected though I was cutting the cost using salon but I've now had to pay out for this to be corrected at a salon
2 de 2 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Kim C. - Thank you for sharing your feedback with us. We are so sorry to hear that your hair colour came out brassy on your roots, and we want to make things right. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps.
PUBLICADO POR:
Monika F.
23 de octubre de 2025
Unglücklich
PUBLICADO POR:
Monika F.
23 de octubre de 2025
Leider bin ich mit meiner Farbe nicht so glücklich. Habe ein aschiges Mittelbraun bestellt und habe ein rötliches Resultat erhalten. Ich sehe nun aus als hätte ich einen rotbraunen nachwuchs :,(
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Luke H.
Respuesta de nuestros expertos
Hallo, es tut mir sehr leid zu hören, dass Sie mit Ihrer Farbe unzufrieden waren. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter!
PUBLICADO POR:
Norma L.
23 de octubre de 2025
Awful. One time is red then black.
PUBLICADO POR:
Norma L.
23 de octubre de 2025
I have pictures of how different the color were.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Norma - We truly appreciate your feedback and are so sorry that the color was first red then black! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Violet S.
22 de octubre de 2025
Didn’t cover white
PUBLICADO POR:
Violet S.
22 de octubre de 2025
I have white around my temples only and this did absolutely nothing to cover that up. Guess I’ll be looking for another hair color
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Violet - We are sorry to hear that you were disappointed by the gray/white coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kristen L.
21 de octubre de 2025
Wrong color and massive hair loss
PUBLICADO POR:
Kristen L.
21 de octubre de 2025
this is an orange brown and looks like i have bleached roots and a massive ball of hair came out in the shower. Do not recommend
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Kristen,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Nikita C.
20 de octubre de 2025
Roots different colour to ends
PUBLICADO POR:
Nikita C.
20 de octubre de 2025
I went darker to get a more even look. I have been copper for years and wanted a more brunette tone but still with red undertones. My roots were a flat brown and ends a red undertone. I didn’t receive was I expected I guess
2 de 2 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Nikita C. - Thank you for your feedback. We're so sorry to hear that you are disappointed with your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly.
PUBLICADO POR:
Karlana D.
20 de octubre de 2025
Felt like a semi-permanent dye
PUBLICADO POR:
Karlana D.
20 de octubre de 2025
I’m on the phone to customer services trying to order a new hair dye as my greys came through about 2 weeks ago. I’m going to an important work meeting and wanted my hair to look nice and have tried calling customer services at 2.55pm. However after 5 minutes being on hold the call dropped and said the offices were closed. This is not good customer service, as I’ve specifically left work early to call someone to discuss this matter urgently!! Whilst the colour is now correct the length of time the dye has lasted is far from good.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Karlana D. - We appreciate your feedback here at eSalon! We are so sorry to hear that you had trouble reaching us by phone. Our Customer satisfaction is very important to us, and we want to ensure your experience is smooth and enjoyable. Please keep your eyes out for an email from your colourist soon. We'll be reaching out to you to make this right!
PUBLICADO POR:
Lauren L.
16 de octubre de 2025
Dark brown copper
PUBLICADO POR:
Lauren L.
16 de octubre de 2025
The roots turned out much darker and were more of a burgundy colour. Very dark. Almost looks black the first few days. Ends quickly faded leaving the overall colour looking patchy.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Lauren,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Rosalind S.
16 de octubre de 2025
Color too dark.
PUBLICADO POR:
Rosalind S.
16 de octubre de 2025
I don't know why but my color turned out too dark this last go round. Please insure I get my usual medium blonde next time. Thanks
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Rosalind,
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Natalia F.
15 de octubre de 2025
Terrible customer service
PUBLICADO POR:
Natalia F.
15 de octubre de 2025
The product is good and very good quality. But their cusromer service is terrible, they ignore my email and no response at all.
I ordered once and unfortunately the color didn't work out. It was my mistake because I forgot to cancel, however not even a heads up from them that the renewal was coming up. I email them, no response and they decided to ship the product and charged me £27.
I will make sure I never buy from you again
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Luke H.
Respuesta de nuestros expertos
Hello Natalia, sorry for any confusion and any inconvenience! We did receive your email on the day of processing the order, but we would advise calling us when you need an order canceled on the same day. That way, you're speaking to a customer service representative immediately who can look into this. Our email response time can take a day or so. We do actually send a reminder 5 days before processing an order, just to let you know of the scheduled upcoming order. As we hadn't heard from you before processing, we thought we were OK to make and ship your order as part of your Flex-Plan. I've received your email and will advise you on the next steps via email. Keep an eye on your inbox. Sorry again for any inconvenience!
PUBLICADO POR:
Frankie J.
15 de octubre de 2025
Please cancel my subscription
PUBLICADO POR:
Frankie J.
15 de octubre de 2025
My hair is breaking out badly.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Frankie - We are so sorry to hear that! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Char J.
13 de octubre de 2025
Want it to work but???
PUBLICADO POR:
Char J.
13 de octubre de 2025
I don't get it. The gray just doesn't get covered and the rest of the hair gets all the color??? I am at a loss.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Charmaine,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jennifer O.
13 de octubre de 2025
Root color very far off. Over all color loos awful after 5 washes
PUBLICADO POR:
Jennifer O.
13 de octubre de 2025
I would not recommend anyone do this color. For one it isn’t permanent. It’s supposed to last 25-28 washes. My hair is turning pink vrs a beautiful red. The root color was incredibly darker and didn’t match at all.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Jennifer,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Romina R.
10 de octubre de 2025
Pas suffisamment proche de la couleur demandée
PUBLICADO POR:
Romina R.
10 de octubre de 2025
La couleur était plus "rouge" que cuivrée.
Mes cheveux étant décolorés sur les longueurs, je me retrouve avec du roux/rose à certains endroits.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Romina R. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre coloration ne réponde pas à vos attentes. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. Veuillez vérifier vos emails pour plus d'information.
PUBLICADO POR:
Anna A.
7 de octubre de 2025
Last Color Mailed
PUBLICADO POR:
Anna A.
7 de octubre de 2025
I was very surprised to get it because I didn’t remember paying for it. I’m in transition of moving into a new place and starting a new job so if I am listed as a reoccurring payment, could you please put it on pause. Saying that I assumed the color was the color. I thought I had picked, but once I put it on, it was more in the red tones and this type of red tone I’m not fond of. I recently found online a color that’s in the pinkish family because my complexion and my eyes fit the red/pink family, but I’m still in the process of figuring out which one fits me the best that I can make a permanent ongoing color moving forward. Saying that you guys don’t have this color on your site.
But your product is amazing and everything that you do for new people that are coloring their hair at home is amazing. I just wish the choices were a lot better and easier to choose.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Anna - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Darinka F.
6 de octubre de 2025
Es gibt bessere Produkte für weniger Geld
PUBLICADO POR:
Darinka F.
6 de octubre de 2025
Es gibt bessere Produkte für weniger Geld, obwohl dieses ja mit Ammoniak ist und bessere Farbabdeckung bieten sollte. Die in der Drogerie erhältlichen Produkte für 1/3 des Preises haben eine wesentlich bessere Grauabdeckung
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Luke H.
Respuesta de nuestros expertos
Es tut mir sehr leid zu hören, dass Sie mit Ihrer Farbe unzufrieden waren. Man kann auch zum Farb-Abo anmelden, um 20% bei jeder Bestellung zu sparen. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter!
PUBLICADO POR:
Nicole S.
6 de octubre de 2025
Drying and coppery
PUBLICADO POR:
Nicole S.
6 de octubre de 2025
This color dried out my hair a ton. For a dark blonde/natural golden it came out very coppery and uneven on my hair. I’ve colored at home before with other brands and have never had such uneven coverage. .
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Nicole - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Leigh Anne O.
4 de octubre de 2025
Beautiful color but roots don’t hold long
PUBLICADO POR:
Leigh Anne O.
4 de octubre de 2025
The color and shine were out of this world. However my roots started to turn back gray quickly. Willing to try again
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Leigh,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color faded too quickly. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Leah H.
2 de octubre de 2025
Unsatisfactory results
PUBLICADO POR:
Leah H.
2 de octubre de 2025
I spoke to a colorist and sent a photo of my hair and asked for an ash brown color to remove all the red tones from my medium brown/red hair. I used the color AND the tint rinse and my hair is now even more copper red than it was before I dyed it!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Blanca M.
Respuesta de nuestros expertos
Leah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lacy L.
30 de septiembre de 2025
The color didn't cover and seems to have a greenish tint in some places.
PUBLICADO POR:
Lacy L.
30 de septiembre de 2025
This is the first time I've had a problem with the color, it could be i picked the wrong color. I am not sure what to do about it now but I'm pretty disappointed.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Lacy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lauren H.
29 de septiembre de 2025
So unbelievably damaging
PUBLICADO POR:
Lauren H.
29 de septiembre de 2025
Genuinely devastated. Colour is not what I asked for but the worst part is how damaged my hair is now. I am left with crunchy red straw on my head. Avoid! It’s going to take months to repair and my hair growth progress ruined because I’m going to have to cut the damage
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Lauren H. - Thank you for your feedback. We are so incredibly sorry to hear that your experience was not all it should have been and that your hair is damaged. Our Colour Happiness Guarantee is something we take seriously. We have reached out to you via email to better assist you with this matter. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Joanne S.
28 de septiembre de 2025
Not what I expected
PUBLICADO POR:
Joanne S.
28 de septiembre de 2025
The instructions were very unclear. they said roots only, however the colour was so different from my natural colour I decided to ignore this and apply to roots first, leaving for half the time and then spreading onto the rest of my hair and leaving for the remainder. glad I did as the colour was much darker than I expected and would have been ridiculous if just used on my roots. I had chosen perminent colour but wanted to still be able to see the variations in my hair (I had a lot of grown out roots but my ends were several colours from highlights) I hoped it would be darker at the roots but would then show varing shades throughout the rest of my hair, instead the result was just all dark and a block colour all over. I wouldn't mind but it was £27 and i would have gotten the same effect from a £8 box dye. my hair has been frizzy since I died it even though it has been 10 months since I last dyed my hair in the salon (bleach free highlights) so my hair was in pretty good condition before. The texture of my curls has also changed and they had dropped out a bit. After about 5-6 washes it is starting to look better than it did. I don't hate it but wouldn't be in a hurry to do it again.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Joanne S. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't meet your expectations. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly.
PUBLICADO POR:
Angela F.
28 de septiembre de 2025
Product
PUBLICADO POR:
Angela F.
28 de septiembre de 2025
Product made my scalp itch also made my dry & course. Also they have taken money out of my bank account, without my authorisation be careful when you order they do not notify you you've signed up for subscription
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Angela F. - Thank you for your feedback! We're so sorry to hear that you have had some discomfort after using our products. We have reached out to you via email to better assist you with this matter. Also, at eSalon, you can place a one-time order or subscribe to our Flex Plan and take advantage of the 20% off discounted price. The Plan can also be cancelled at any time on your account or by contacting us. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Mary G.
25 de septiembre de 2025
Like color, doesn’t cover gray
PUBLICADO POR:
Mary G.
25 de septiembre de 2025
I’m so disappointed. I tried the color twice in case I messed up the first time. But sadly no. The color is very nice, but by the 2nd wash my gray is showing.
2 de 2 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Mary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kelsey C.
25 de septiembre de 2025
Wrong color
PUBLICADO POR:
Kelsey C.
25 de septiembre de 2025
My hair looked good a couple days, but my roots turned incredibly orange within a week. Loved the highlight set, but my color was really off.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Kelsey,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sherb W.
24 de septiembre de 2025
I don't like it 😕
PUBLICADO POR:
Sherb W.
24 de septiembre de 2025
I DONT LIKE IT
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Sherb!
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tracy G.
22 de septiembre de 2025
Dissatisfied
PUBLICADO POR:
Tracy G.
22 de septiembre de 2025
Still not happy with colour even after applying the ash tone, as previously discussed,my overall aim was to gradually become lighter and I'm now darker total opposite of what I've been wanting to achieve, I've actually went backwards, So unhappy and very disappointed!!
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Tracy G. - Thank you for your feedback! We're so sorry to hear your hair colour is darker than expected. We have reached out to you via email to see what we can do about rectifying this situation, as per our Happiness Guarantee. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Joanne D.
22 de septiembre de 2025
Awful
PUBLICADO POR:
Joanne D.
22 de septiembre de 2025
The last 2 color kits have turned my roots reddish not darkest brown. I am really unsatisfied with the degradation of this product after using eSalon for many, many years. It is disappointing as I may need to go to the actual salon to get it fixed. I have now paused my subscription and am considering canceling.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Joanne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stephanie M.
21 de septiembre de 2025
Didn’t cover my gray
PUBLICADO POR:
Stephanie M.
21 de septiembre de 2025
I asked for root coverage. Color looked good when I applied the product but I rinsed after 30 minutes as directed and it did nothing for my gray roots. Waste of money
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Stephanie!
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Veronica L.
21 de septiembre de 2025
all over hair color
PUBLICADO POR:
Veronica L.
21 de septiembre de 2025
I liked the color but it left my hair a bit dry more than store bought box.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Veronica - I am so happy to hear your are loving your color! We’re sorry to hear that your hair is feeling dry. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
Felipe H.
19 de septiembre de 2025
color does not stay all
PUBLICADO POR:
Felipe H.
19 de septiembre de 2025
wasted my time and money
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Felipe,
We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
PUBLICADO POR:
Evelyn F.
14 de septiembre de 2025
Last color made by jennifer
PUBLICADO POR:
Evelyn F.
14 de septiembre de 2025
last order, the color started fading everywhere, stainned my clothe and after the beach, never happen before, now i have 2 colors in my hair lighter in the ends 🙄,
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Evelyn,
We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Omayra H.
13 de septiembre de 2025
Color
PUBLICADO POR:
Omayra H.
13 de septiembre de 2025
I'm not sure if I might have chosen the wrong color. I wanted a bright copper color. I keep getting dark brown. It saids copper brown. I'm about to stop ordering. I'm giving it one more chance. I gave it multiple chances and it didn't fix it . I even spoke with a colorist. Also after using this product for over a year my hair got thinner and I suffered some hair loss. I had course thick hair. Now it's thin . I cancelled my subscription will never do this again
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sabrina N.
8 de septiembre de 2025
More brassy than rich in color
PUBLICADO POR:
Sabrina N.
8 de septiembre de 2025
Unfortunately, this time my color was brassy more than Rich in tone. I was excited to have a warm chestnut brown base tone with highlights along with gray coverage. The color was lighter than expected (which is okay but not with the brassy/dry look) and the grey coverage wasn’t great.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Sabrina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Zen Basic
3 de septiembre de 2025
It doesn't cover white hair fully
PUBLICADO POR:
Zen Basic
3 de septiembre de 2025
The color is too bright. I know I asked if it could be lighter than before, but this mixture is not a winner. It doesn't cover all the whites especially around the forehead and ears. The color is very dull. It makes my hair look liveless. No shine whatsoever. It dried my hair terribly.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Zen,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kimberly L.
2 de septiembre de 2025
Still dark
PUBLICADO POR:
Kimberly L.
2 de septiembre de 2025
For two months now, I have requested a lighter color. However, I feel as if it just keeps getting darker.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Kimberly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Julie B.
2 de septiembre de 2025
Incorrect request
PUBLICADO POR:
Julie B.
2 de septiembre de 2025
Colour was so dark it looked black when I asked for chocolate brown. Account is not easy to see where to stop subscription. They just took another £27! So I’ve now had to block payments on my account.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Julie B. - Thank you for your feedback! We're so sorry to hear that you are disappointed with your hair colour. Your subscription has been cancelled, but we will reach out to you to make things right and have your hair looking is very best. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Olga M.
2 de septiembre de 2025
Toooo warm!!!
PUBLICADO POR:
Olga M.
2 de septiembre de 2025
I need more cool tone, again took warm! Deepest are ok.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Olga M. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't completely meet your expectations. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Anissa S.
27 de agosto de 2025
Worst thing ever!
PUBLICADO POR:
Anissa S.
27 de agosto de 2025
I have no idea what Im going to do! I had strawberry blonde like hair. I wanted to lighten it and add some color to it. Girl, it is egg plant purple. I have followed instructions exactly as they were given. The only way to fix it is to have it professionally done. I can't afford that!. Im looking into what my legal charges. Maybe.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Anissa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Terry R.
26 de agosto de 2025
Did not receive brush
PUBLICADO POR:
Terry R.
26 de agosto de 2025
The package did not include the brush application so results were not that great. I also preferred my previous color. I had to redo that this time and did not get the same color.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Terry - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Diane S.
25 de agosto de 2025
Left on too long?
PUBLICADO POR:
Diane S.
25 de agosto de 2025
The instructions caused my stylist to leave the color on for what I believe is an extra 15 minutes. She paused after the first 15 minutes to work on another customer, left my color on for 15 minutes, then mixed the developer and put the color on for another 15 minutes.
I read the instructions to mean NO additional 15 minutes in the middle: 20 minutes for the first bottle, which included 5 minutes to mix the second bottle with its developer, and then immediate application of the second bottle for 15 minutes.
My hair looked almost black.
Was I right?
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Diane - We’re truly sorry that your color was too dark. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details.
PUBLICADO POR:
Sarah N.
24 de agosto de 2025
A little disappointed
PUBLICADO POR:
Sarah N.
24 de agosto de 2025
The picture shown the color I ordered to be a lot light than it was, it pretty much matched my own natural hair color. Its just turned my hair a slight red color not lighten it at all.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sarah N. - Thank you for your feedback. We're so sorry to hear that you are disappointed with your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly.
PUBLICADO POR:
Anna C.
22 de agosto de 2025
I was not happy.
PUBLICADO POR:
Anna C.
22 de agosto de 2025
My hair was the color I wanted but after a couple washings the color faded. I Take me off your email list.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Anna - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. As you requested, we have unsubscribed you from our promotional emails. You'll no longer receive information from eSalon.
PUBLICADO POR:
Amanda G.
21 de agosto de 2025
Color rinsed out
PUBLICADO POR:
Amanda G.
21 de agosto de 2025
The color came out perfectly and beautiful just as expected. I was so happy with it. I couldn’t stop looking at it even. And then the next day I went to wash and the color tint purple rinsed all right out. Very disappointing.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Amanda - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
Stephanie C.
18 de agosto de 2025
Inconsistent mixture and results
PUBLICADO POR:
Stephanie C.
18 de agosto de 2025
The colorist does not seem to be able to follow the proportion to mix my color and I am getting poor results. She either mixes it incorrectly and it does not take properly (too light and grey showing through) or i get really incorrect tint results. I currently have bright pink roots and look ridiculous . My color is supposed to be dark chocolate brown
I want to cry because i will have to leave the house tomorrow with the terrible results i got from coloring my hair this evening. I guess I am wearing a hat and being humiliated all day. Be more careful Sylvia. Your mistakes have consequences for the clients and I look absolutely terrible.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Stephanie,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! :)
PUBLICADO POR:
Rebecca A.
17 de agosto de 2025
Bummed
PUBLICADO POR:
Rebecca A.
17 de agosto de 2025
I was really hopeful when I got my adorable pink box, the packaging and all the extras were amazing BUT the color did NOT cover my grays….the very thing I wanted most. Spent all that time and now I’m going to have to go get it done professionally any way. Super bummed.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Rebecca - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Rosa N.
16 de agosto de 2025
Never again!
PUBLICADO POR:
Rosa N.
16 de agosto de 2025
My last experience was a disaster! While applying the color to my hair ,I noticed that the bottle was warmer than usual. I continued to apply ,then I realized that the bottle got really hot ! I rinsed off the product immediately for at least 30 minutes with cold water. My scalp and ears turned bright red. The unused portion that was thrown out had the cap on .Well it became extremely hotter because the cap popped off and the product burnt a hole in the garbage bag .
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Rosa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
I’ve got a lot of grey hair around the frame of my face. I’m a brunette and ordered full coverage hair colour according to the numbers my hair dresser supplied. The result was ridiculous. All greys turned platinum blonde. The rest was dark brown. I had to go to a salon to sort the problem out. I looked like an odd coloured skunk! Beware. You’ll get full coverage on greys but not in the colour promised!
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Melissa,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sophie B.
11 de agosto de 2025
Black instead of dark brown
PUBLICADO POR:
Sophie B.
11 de agosto de 2025
Really disappointed by this colour. I was at first really excited to use it as it seems so luxury compared to a bog standard box colour. Whilst washing it out I seemed to lose a lot of hair. I needed to clean the plug hole out twice to let the water out. My hair is now a mixture of jet black and stripey dark brown. I'm desperately trying to lighten it now with head and shoulders every day. I feel like I'm wearing a black hat. The hair that is black looks really course now. I've booked to have my hair coloured in a salon next time as I feel like I'm damaging my hair
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Cecilia A.
Respuesta de nuestros expertos
Hi Sophie! We are so sorry to hear your color hasn't met your expectations. Please check your email, we got back to you to help you further.
PUBLICADO POR:
Sadiya A.
11 de agosto de 2025
I got it totally broken,,, very unsatisfied,
PUBLICADO POR:
Sadiya A.
11 de agosto de 2025
When I received my order , after opening my package it’s totally broken and it’s fall around everywhere inside. I couldn’t even use it because it has nothing inside. I took pictures of this ,, if possible please send me new ones.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Sadiya,
I am so sorry to hear your order arrived damaged. We take our clients' feedback to heart and continue to improve our products each and every day. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Reeska
10 de agosto de 2025
Worth a try
PUBLICADO POR:
Reeska
10 de agosto de 2025
This color is decent hair color, it does the job however I do wish the customization was more customized towards each individual customers wants & needs instead of using the same formulas. I do like that you receive your gloves, brush and everything you need to color your hair one thing I would maybe suggest is making the conditioner a little larger so you can follow up to condition again the color is a tiny bit drying. But all in all a great service.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Blanca M.
Respuesta de nuestros expertos
Reeska - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Paula N.
9 de agosto de 2025
Gray hair coverage
PUBLICADO POR:
Paula N.
9 de agosto de 2025
Doesn’t cover gray hair.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Paula,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Claudia G.
7 de agosto de 2025
Horrible Color
PUBLICADO POR:
Claudia G.
7 de agosto de 2025
I looked like the Wendy Chic.. the same result I get from regular box coloring and perhaps even worst.
Not even close to the copper strawberry red I am.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Alyson M.
Respuesta de nuestros expertos
Thank you for reaching out to us here at eSalon! We are so sorry to hear your color turned out too red and not strawberry. Our Color Happiness Guarantee is something we take seriously. We'd love to work with you to find a solution and have your hair color turn out exactly as you imagined. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Ulrike H.
6 de agosto de 2025
Zuviel asch
PUBLICADO POR:
Ulrike H.
6 de agosto de 2025
Die Farbe war nicht so zufriedenstellend.
Sie kam sehr grünstichig und grau raus. Wahrscheinlich Zuviel asch . Ich werde es die nächsten 4 Wochen beobachten. Wenn ich in vier Wochen mit der Farbe nicht mehr zufrieden bin werde ich kündigen, denn dann ist die Farbe für mich zu teuer.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Ulrike H. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
Wencke W.
5 de agosto de 2025
Goldenes Haar statt Aschton
PUBLICADO POR:
Wencke W.
5 de agosto de 2025
Leider ist es nicht mal im Ansatz ein aschiges Mittelblond geworden.
1 de 1 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Wencke W. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Susan F.
5 de agosto de 2025
Color very disappointing
PUBLICADO POR:
Susan F.
5 de agosto de 2025
For the first time the color was not what I expected. It was dark and had very little depth.
0 de 0 personas encontraron este comentario útil. ¿Y tú?
Gracias, este comentario ha sido reportado. Anular
PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Susan,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Cuando visitas cualquier sitio web, éste puede almacenar o recuperar información en tu navegador, a través de cookies o tecnologías similares. Esta información puede ser sobre ti, tus preferencias o tu dispositivo. La información puede ofrecerte una experiencia web más personalizada. Dado que respetamos las preferencias del usuario, puedes optar por no permitir ciertos tipos de cookies. Haz clic en los encabezados de las diferentes categorías para obtener más información y cambiar nuestra configuración predeterminada. Ten en cuenta que bloquear ciertos tipos de cookies puede afectar a tu experiencia en el sitio web y a los servicios que podemos ofrecerte.
Gestionar las preferencias de cookies
En virtud de la legislación vigente en materia de privacidad, tienes derecho a excluirte de: (a) la «venta» de tus datos personales a terceros, (b) el uso compartido de datos personales para publicidad basada en el comportamiento en contextos cruzados y (c) el tratamiento con fines de publicidad dirigida. Las cookies de este encabezado recopilan información para fines de análisis, experiencias personalizadas y publicidad dirigida (incluso en redes sociales). Puedes ejercer tu derecho de exclusión con respecto a los datos compartidos por estas cookies utilizando este interruptor. Si optas por la exclusión, no podremos ofrecerte anuncios personalizados utilizando los datos que estas cookies habrían recopilado. Para conocer otras formas de ejercer el derecho de exclusión, visita nuestra Aviso privacidad de la Política de privacidad de CA.
Funcional
Siempre activas
Estas cookies son necesarias para el funcionamiento del sitio web y no pueden desactivarse en nuestros sistemas. Pueden configurarse en función a tus acciones ante una solicitud de servicios, como establecer tus preferencias de privacidad, iniciar sesión o rellenar formularios. Las podemos configurar nosotros o terceros cuyos servicios hemos añadido a nuestras páginas. Al utilizar este sitio web, tus datos también pueden ser transferidos a países fuera del Espacio Económico Europeo sin un nivel adecuado de protección de datos. Es posible que no puedas ejercer tus derechos en relación con los datos y que las autoridades estatales tengan acceso a ellos. Puedes configurar tu navegador para que bloquee estas cookies o te avise de ellas, pero es posible que algunas secciones del sitio web no funcionen.
Estas cookies deben activarse para ver contenido de video en el sitio web. Active este interruptor para activar las cookies para que pueda ver videos en el sitio. Tenga en cuenta que si activa las cookies de video, acepta que la información sobre su visualización de video pueda compartirse con proveedores de cookies de terceros, incluidas empresas de análisis, publicidad y redes sociales. Si no desea compartir sus datos de visualización de video, no active las cookies de video.
Estas cookies nos permiten contar las visitas y las fuentes de tráfico para que podamos medir y mejorar el rendimiento de nuestro sitio web. Nos ayudan a saber qué páginas son las más y las menos populares, y a ver cómo los visitantes se mueven por la página. Si no permites el uso de estas cookies, no podremos controlar su rendimiento.
Tanto nosotros como nuestros socios publicitarios (incluye compañías de redes sociales) podemos instalar estas cookies a través de nuestro sitio. Pueden utilizarse para crear un perfil de tus intereses basado en la información de navegación que recopilan de ti cuando visitas un sitio web (incluye la identificación exclusiva de tu navegador y/o dispositivo de Internet) y mostrarte contenido o anuncios relevantes en nuestro sitio web y en otros sitios.
Por favor, acepta nuestras cookies para obtener la mejor experiencia de nuestro sitio web. Al hacer clic en "Aceptar cookies", estarás aceptando que las cookies se guarden en tu dispositivo con el fin de mejorar la navegación del sitio, analizar el uso del mismo y colaborar con nuestras actividades de marketing.
