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PUBLICADO POR:
Carla R.
Respuesta de nuestros expertos
Diamond- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Cassie J.
18 de mayo de 2026
Didn't cover grey hair
PUBLICADO POR:
Cassie J.
18 de mayo de 2026
Really nice product but don't cover grey hair gave an extra 10 mins in time. Sadly will have to redye.
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PUBLICADO POR:
Luke H.
Respuesta de nuestros expertos
I'm so sorry to hear you weren't happy with your gray coverage. We take our satisfaction guarantee very seriously. We'd love to make it right, and our talented team of colorists are ready to help. Please send us a quick email to [email protected] and we'll be happy to assist you.
PUBLICADO POR:
Magalie P.
18 de mayo de 2026
Les racines ont pas pris
PUBLICADO POR:
Magalie P.
18 de mayo de 2026
Bonjour,
J'ai fait chatain cendré mais mes racines n'ont pas prises. C'est cuivré. Je ne sais pas si c'est parce que ça ne prend pas sur les cheveux blancs ou si c'est parce que je n'ai pas mis assez de couleur ?
Comme la couleur une fois mélangé avec le produit vire au vert, j'avais peur que ça vire au vert. Et peut être que j'en ai pas assez appliqué.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Magalie P. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Notre garantie Coloration Heureuse est primordiale pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation. À très vite !
PUBLICADO POR:
Mindy K.
18 de mayo de 2026
Did not cover my greys
PUBLICADO POR:
Mindy K.
18 de mayo de 2026
I followed the instructions and it did not cover my greys at all and I dont see any purple in my hair, plus the bottle once I was done set it down and it exploded all over my bathroom i have to paint my bathroom now
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Mindy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Susan T.
17 de mayo de 2026
Constant battle with brassiness
PUBLICADO POR:
Susan T.
17 de mayo de 2026
I’m a seasoned eSalon customer at this point with 25 color orders. I’m starting to doubt that any shade of blonde they send will ever turn out anything other than orange. Which make sense because every picture of a blonde on the website is the same orangey hue. I just want a cool tone, and adjustment after adjustment I just can’t get it with esalon. Probably great for anything other than blonde, but I’m about to give up and go back to paying hundreds. I’m giving one more adjustment a try and if it doesn’t turn out, as usual, I’m done. This has been so disappointing.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Susan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Donnie G.
16 de mayo de 2026
Color
PUBLICADO POR:
Donnie G.
16 de mayo de 2026
Im sorry my hair color didnt change way it was supposed to it turned out not right turned brown not red I want red please help me get it right it didnt work why did it turn and not turn red at all why I aint happy with it im sorry and by the way it takes 2 bottles to even dye my hair please send copper red not brown please thanks
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Donnie- We truly appreciate your feedback! We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Yvonne L.
16 de mayo de 2026
Schön Verpackt, dass war’s dann auch
PUBLICADO POR:
Yvonne L.
16 de mayo de 2026
Grauabdeckung naja - es ist nicht voll abdeckend.
ACHTUNG: meine Kopfhaut hat mehrere Tage nach der Anwendung gebrannt!
Achtung Abo Falle - ohne es zu wissen wird einem bei der ersten Bestellung direkt ein Abo angelegt. Die Ware wird verschickt und kostet dann mehr als das Doppelte. Rücksendung nach England auf eigene Kosten.
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PUBLICADO POR:
Luke H.
Respuesta de nuestros expertos
Es tut mir sehr leid zu hören, dass Sie mit Ihrer Grauabdeckung unzufrieden waren. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Sie haben leider eine allergische Reaktion erlebt. Es tut uns noch einmal leid für das Missverständnis. Wir dachten, Sie erwarteten die nächste Bestellung von Ihrem wiederkehrenden Farb-Abo, weil wir eine Erinnerung per Email 5 Tage vor der Bearbeitung schicken. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter
PUBLICADO POR:
Marilyn F.
15 de mayo de 2026
For the last most recent shipment only.
PUBLICADO POR:
Marilyn F.
15 de mayo de 2026
I have been very pleased with all kits except the most recent shipment. The color kept fizzing over. The lotions remained a dark brown, before applying my roots. It did not look the normal shade. Once applied, the color did not cover well at all. I read instructions as usual & proceeded to color my roots as soon as I mixed the solutions. Question: are you receiving payments for all of your color kits sent to me? My records show not! Please respond and provide a phone number. The usual phone number is not allowing me to speak to an agent. If I need to pay, kindly bill me. Marilyn Fries 909-247-0001
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Marilyn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color fizzed over and the color did not take the normal shade. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Diana B.
15 de mayo de 2026
Nach 3 mal Waschen waren viele graue Haare sichtbar
PUBLICADO POR:
Diana B.
15 de mayo de 2026
Nach 3 mal Waschen waren viele graue Haare wieder sichtbar .
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PUBLICADO POR:
Luke H.
Respuesta de nuestros expertos
Es tut mir sehr leid zu hören, dass Sie mit Ihrer Grauabdeckung unzufrieden waren. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter
PUBLICADO POR:
Sandra W.
15 de mayo de 2026
Ich sehe aus wie vorher
PUBLICADO POR:
Sandra W.
15 de mayo de 2026
Leider bin ich total enttäuscht worden. Ich hatte mich so gefreut und war vom Ergebnis so enttäuscht. Es gab nämlich kein Ergebnis. Ich sehe aus wie vorher, es hat sich rein garnichts getan!
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PUBLICADO POR:
Luke H.
Respuesta de nuestros expertos
Es tut mir sehr leid zu hören, dass Sie mit Ihrer Farbe unzufrieden waren. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter
PUBLICADO POR:
Sheryl L.
13 de mayo de 2026
Not for me
PUBLICADO POR:
Sheryl L.
13 de mayo de 2026
My hair turned orange not for me please make sure I don’t get any more products of any auto ship.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Sheryl - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jeneen R.
13 de mayo de 2026
Loved the packaging, color didn't work for me
PUBLICADO POR:
Jeneen R.
13 de mayo de 2026
I loved how easy it was to mix the color but it was the wrong color. My hair is dark brown/black and the color was more of a milk chocolate. It also didn't cover a lot of the gray. Second shipment, the color was darker but not dark enough and again had the same issues with the grays. I sent my third shipment back and waiting on my refund.
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PUBLICADO POR:
Carla R.
Respuesta de nuestros expertos
Jeneen- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Daniela A.
12 de mayo de 2026
Deckte Grauhaare nicht ab
PUBLICADO POR:
Daniela A.
12 de mayo de 2026
Die Farbe an sich war schön, jedoch hat diese meine grauen Haare am Ansatz leider nicht abgedeckt (trotz längerer Einwirkzeit als zu dem Rest der Längen.
Das schaffen günstigere Drogerieprodukte deutlich besser.
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PUBLICADO POR:
Luke H.
Respuesta de nuestros expertos
Es tut mir sehr leid zu hören, dass Sie mit der Grauabdeckung unzufrieden waren. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter!
PUBLICADO POR:
Marleen M.
12 de mayo de 2026
Dark blonde??
PUBLICADO POR:
Marleen M.
12 de mayo de 2026
If you mixed dark blonde for me, I’ll eat my hat! It is medium/dark brown. It’s not what I wanted. I told you I had been using different blonde shades. I will not be using esalon again.
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PUBLICADO POR:
Carla R.
Respuesta de nuestros expertos
Marleen- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Keli H.
11 de mayo de 2026
Yep super brassy and white hair red
PUBLICADO POR:
Keli H.
11 de mayo de 2026
I’m at a loss. I was very specific and what I said my problems were. I was very hopeful. Once again, yes, the brown and the light and brown from the sun came out a beautiful, dark, medium hash brown any hairs that were white, even softened beforehand and developer applied beforehand to open the pores and left it. Sit on longer as instructed for the white hair. Yep red! 👎I’d like my money back, but I’m certainly not getting any more.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Keli - We’re so sorry to hear that you were disappointed by the results of your color application and it was too red. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Rianna K.
10 de mayo de 2026
Didn’t work and no response from eSalon despite 2 messages
PUBLICADO POR:
Rianna K.
10 de mayo de 2026
I sent clear pics of my hair and the product I received didn’t work. I messaged them twice and had no response. Customer service is not good enough
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PUBLICADO POR:
Vivian B.
Respuesta de nuestros expertos
Rianna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Dawn M.
10 de mayo de 2026
Changed hair color
PUBLICADO POR:
Dawn M.
10 de mayo de 2026
I ordered 8n summer blonde to go from dark 🔵 blonde to a lighter blonde, I ended up with dark blonde with reddish tint, it darkened my hair color not lightened it!!!!
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PUBLICADO POR:
Carla R.
Respuesta de nuestros expertos
Dawn- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Reni L.
8 de mayo de 2026
Did not damage
PUBLICADO POR:
Reni L.
8 de mayo de 2026
I didn't want orange, asked for no orange in my hair. Got lots of orange in my hair. 😟
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Reni - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our agents to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Becca Davies D.
7 de mayo de 2026
Awful
PUBLICADO POR:
Becca Davies D.
7 de mayo de 2026
Please don’t waste your money. This is probably one of the worst hair dyes I’ve used. The bottles aren’t big enough to do your full head, the dye itself sets on your hair so it’s impossible to massage/ distribute evenly through the hair.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Becca Davies D. - Thank you for your feedback. We are so sorry to hear that your experience was not all it should have been. Based on your profile, we see that you have already worked with one of our agents to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Katrina A.
7 de mayo de 2026
Wrong color and they didn't fix it
PUBLICADO POR:
Katrina A.
7 de mayo de 2026
It was not the right color and I asked for it to be redone and they said they would but never sent it and are now sending another order of the wrong color and charging me.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Katrina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly.
PUBLICADO POR:
Jessica J.
5 de mayo de 2026
Didn't like the color
PUBLICADO POR:
Jessica J.
5 de mayo de 2026
I didn't like the color but have worked with the color specialist to get a different color blend. I will update after the new color arrives.
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PUBLICADO POR:
Carla R.
Respuesta de nuestros expertos
Jessica- We truly appreciate your feedback! We're so sorry to hear you weren't a fan on the color but to hear that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
CHRISTINE P.
4 de mayo de 2026
Mauvaise couleur à l'arrivée
PUBLICADO POR:
CHRISTINE P.
4 de mayo de 2026
J'ai commandé, avec avis d'un conseiller, un blond moyen doré et je me suis retrouvée rousse. Un cauchemar. J'avais prévu plusieurs soirées et bien je suis restée chez moi !!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Christine P. - Merci pour votre commentaire. Nous sommes sincèrement désolés que votre coloration n'ait pas répondu à vos attentes. Nos Experts Coloristes vous ont contacté par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour plus d'information de notre part et si vous avez des questions, n'hésitez pas.
PUBLICADO POR:
Emma L.
4 de mayo de 2026
Disappointed
PUBLICADO POR:
Emma L.
4 de mayo de 2026
Unfortunately the product did not cover the grey hairs, which was my main concern
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PUBLICADO POR:
Luke H.
Respuesta de nuestros expertos
I'm so sorry to hear you were unhappy with your color. We take our satisfaction guarantee very seriously. We'd love to make it right, and our talented team of colorists is here to help. Please send us a quick email to [email protected] and our colorist team will help you out!
PUBLICADO POR:
Erin Y.
3 de mayo de 2026
gray coverage
PUBLICADO POR:
Erin Y.
3 de mayo de 2026
It did not cover gray
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PUBLICADO POR:
Carla R.
Respuesta de nuestros expertos
Erin- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Lizzie W.
2 de mayo de 2026
Appalled
PUBLICADO POR:
Lizzie W.
2 de mayo de 2026
I am absolutely appalled by this dye! My ‘medium ash brown’ dye turned black, I’ve washed my hair 6 times in an attempt to fade it and now it is patchy and has chunks of black and chunks of a reddish brown. I’ve been home dying my hair for years and this is the worst dye I have ever used and will need a professional to sort!
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PUBLICADO POR:
Luke H.
Respuesta de nuestros expertos
I'm so sorry to hear you were unhappy with your color. We take our satisfaction guarantee very seriously. We'd love to make it right, and our talented team of colorists is here to help. Please send us a quick email to [email protected] and our colorist team will help you out!
PUBLICADO POR:
Glenda C.
2 de mayo de 2026
Bottle was leaking
PUBLICADO POR:
Glenda C.
2 de mayo de 2026
Hello E Salon
I have been a customer for a while and have not had any issues with products until this shipment. The bottle of Developer has leaked in the box and I don’t think there would enough to use. Could you please advise.
Thank You
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PUBLICADO POR:
Carla R.
Respuesta de nuestros expertos
Glenda- Thank you for your feedback regarding your color shipment. We are so sorry to hear it arrived with the developer leaking. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their order! You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Eliane G.
1 de mayo de 2026
Ne tiens pas
PUBLICADO POR:
Eliane G.
1 de mayo de 2026
Les 2 derniers kits de couleur reçus n’ont pas tenus sur mes cheveux alors qu’une couleur achetée en grande surface de marque « PALETTE INTENSIVE » fait mieux et moins chère en plus. Vraiment très déçue je vais arrêter mon abonnement.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Eliane G. - Merci pour votre commentaire. Nous sommes sincèrement désolés que votre coloration ne réponde pas à vos attentes. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. Veuillez vérifier vos emails pour plus d'information.
PUBLICADO POR:
Fouzia B.
30 de abril de 2026
Couleurs très éloignés
PUBLICADO POR:
Fouzia B.
30 de abril de 2026
Je suis déçus je me suis retrouvé avec un châtains très foncés alors que j’avais un ombré t j’avais opter pour un châtains plutôt clair voir moyen
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Fouzia B. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que vous êtes déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. À très vite !
PUBLICADO POR:
Caitlin B.
30 de abril de 2026
Bad coloura
PUBLICADO POR:
Caitlin B.
30 de abril de 2026
Very brassy colour even got Ano colour set out and it was still orange
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PUBLICADO POR:
Luke H.
Respuesta de nuestros expertos
I'm so sorry to hear you were unhappy with your color. We take our satisfaction guarantee very seriously. We'd love to make it right, and our talented team of colorists are here to help. Please send us a quick email at [email protected] and we'll help you from there.
PUBLICADO POR:
fatima E.
25 de abril de 2026
Déçu par le résultat de la couleur noir bleu
PUBLICADO POR:
fatima E.
25 de abril de 2026
La couleur sur les racines n'a pas tenu plus de deux semaines j'en suis vraiment déçu et aucun reflet bleu n'apparaît même au soleil.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Fatima E. - Merci pour votre commentaire. Nous sommes sincèrement désolés que votre coloration ne réponde pas à vos attentes. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. Veuillez vérifier vos emails pour plus d'information.
PUBLICADO POR:
Claudia G.
25 de abril de 2026
No better then normal hair dye
PUBLICADO POR:
Claudia G.
25 de abril de 2026
I have used this twice now, and can say it is definitely not worth it. None of the times I managed to get an even colour on the length of my hair, despite following the instructions. The colour fades significantly after 5-6 washes, although chosen a permanent one. The only plus it has compared to the normal dye you would buy in a shop, is that when colour fades, it is a more natural look. I will definitely not try it a third time.
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PUBLICADO POR:
Vivian B.
Respuesta de nuestros expertos
Claudia -We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Savannah A.
23 de abril de 2026
No modifications
PUBLICADO POR:
Savannah A.
23 de abril de 2026
I asked for a modification of my subscription color I had been getting. I wanted lighter overall color with more copper/red undertones. No substantial changes were made or atleast not the changes I had requested to be done.
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PUBLICADO POR:
Carla R.
Respuesta de nuestros expertos
Savannah- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Mary W.
23 de abril de 2026
Doesn’t cover the gray
PUBLICADO POR:
Mary W.
23 de abril de 2026
It’s a great product but it doesn’t cover the gray. The color so was matched with was lovely but it barely worked on my roots. The company sent me a replacement that was a darker color. I had the same problem! I followed the instructions to the tee. Unfortunately, it did not work. Nor did they stand by their 100% guarantee.
Bottom line… do not purchase if you expect the product to cover your gray roots!
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PUBLICADO POR:
Carla R.
Respuesta de nuestros expertos
Mary- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Dave J.
23 de abril de 2026
Don't cover my grey
PUBLICADO POR:
Dave J.
23 de abril de 2026
I ordered dark brown. After following the time for both bottles, my grey is not covered. It is not white. But it is 80% white. So, the grey is not turning 100% brown. The result sadly is no different than store bought.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
dave - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Margit S.
21 de abril de 2026
I mag nicht die Farbe
PUBLICADO POR:
Margit S.
21 de abril de 2026
I mag nicht die farbe, . Ich will nicht mehr
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PUBLICADO POR:
Vivian B.
Respuesta de nuestros expertos
Margit - Vielen Dank, dass Sie uns hier bei eSalon kontaktiert haben! Es tut uns sehr leid zu hören, dass unsere Farbe Ihre Erwartungen nicht erfüllt hat. Unsere Color Happiness Garantie nehmen wir sehr ernst. Wir möchten gemeinsam mit Ihnen eine Lösung finden, damit Ihr Haar wieder optimal aussieht.
Bitte halten Sie in Kürze Ausschau nach einer E Mail von uns. Wir werden uns bei Ihnen melden, um die Situation zu klären und in Ordnung zu bringen!
PUBLICADO POR:
Laura T.
20 de abril de 2026
Dissapointing
PUBLICADO POR:
Laura T.
20 de abril de 2026
The colour didn't take to my greys. I had sent pictures in of my hair before and asked advice and stylist advised 6 (as chosen) would work. Left it on for the full time as per instructions. I had explained i wanted a root smudge, but there were no instructions for this part just apolication to roots only, if i had done this, i would have had a band, as i have highlights midlengths to ends, so i expected there to be instructions for blending. I had to do this by google and thankfully managed to successfully blend with no banding into my highlights but have been left with my greys still showing through on my roots. I sent a note through explaining all this and requested a refund as i have now had to book into a salon to sort it, but i have had no reply. Really dissapointing.
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PUBLICADO POR:
Luke H.
Respuesta de nuestros expertos
Hello! I'm so sorry to hear you were unhappy with your grey coverage and color expectations. We take our satisfaction guarantee very seriously. We'd love to make it right, and our talented team of colorists is here to help. Thank you for your email. We were closed over the weekend. We'll get back to you very shortly!
PUBLICADO POR:
Krista R.
16 de abril de 2026
Hair turned orange again
PUBLICADO POR:
Krista R.
16 de abril de 2026
I don’t know if something changed in the formula but my hair turned orange especially at ends and right at the roots where the gray was. Wish it wasn’t so
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PUBLICADO POR:
Carla R.
Respuesta de nuestros expertos
Krista- We’re so sorry to hear that you were disappointed by the results of your color application. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stéphanie D.
16 de abril de 2026
Coloration personnalisée
PUBLICADO POR:
Stéphanie D.
16 de abril de 2026
Bonjour j’ai été un peu déçue du résultat qui ne correspond pas à ce que j’avais demandé! Pas de reflet acajou, résultat pareil que la couleur d’avant
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Stéphanie D. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Nous souhaitons vous aider et remédier à cette situation. Nous vous avons contacté par email pour plus de détails. À très vite !
PUBLICADO POR:
Nadine L.
15 de abril de 2026
Déçu
PUBLICADO POR:
Nadine L.
15 de abril de 2026
Très déçu jai commandé un chatain foncé irosé violet.
J'ai fait exactement toute les étapes comme indiqué.
Après séchage de mes cheveux on voit une démarcation des racines et aucun reflets violet.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Nadine L. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que vous êtes déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de vous aider autant que possible. Si vous avez des questions, nous sommes à votre écoute.
PUBLICADO POR:
Miranda N.
15 de abril de 2026
Received it after more than a month….
PUBLICADO POR:
Miranda N.
15 de abril de 2026
I received my order after more than a month, and the box was completely torn apart and damaged as well as the supplies inside. When I contacted customer support before I receive the package, they told me that I would have to talk to my local postal carrier and that it wasn’t their problem. If you’re going to be a hair product shipping service you probably should have reliable shipping. They did offer to send another box but at that point I wasn’t interested. It’s unfortunate because I had heard good things about esalon and was excited to try them.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Miranda,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Gabriella S.
13 de abril de 2026
No customer service
PUBLICADO POR:
Gabriella S.
13 de abril de 2026
I purchased this and was unhappy with it so contacted customer service. I have now contacted them twice and have received no response. Do not buy
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Gabriella S. - Thank you for your feedback! We're very sorry to hear that you didn't receive our emails. We have replied to every email, but if you did not see them in your regular inbox, they may have gone to your spam or junk folder. Please keep your eye out for a new email from us, we're happy to help in any way we can!
PUBLICADO POR:
Maj B.
13 de abril de 2026
Red-ish tint
PUBLICADO POR:
Maj B.
13 de abril de 2026
I chose this color in the believe that it would match my own dishwater ashy medium blonde. It was the coolest medium blonde in the chart. It has a distinct red tint though, which made my regrown roots seem even more grey than before. Needs a lot of adjustment to fit my natural haircolor and conceal my greys
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PUBLICADO POR:
Vivian B.
Respuesta de nuestros expertos
Maj - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
patricia W.
12 de abril de 2026
paper cap on developer still not firmly attached
PUBLICADO POR:
patricia W.
12 de abril de 2026
I have used these products for many years now. However, in the last year the paper seal on the developer has often lacked a tight seal causing the products to develop too fast once mixed. Recently, my formula was changed to develop slower and adjust darker to prevent it turning red and washing out after one or two washes. This has helped, but the last bottle of developer was not tightly sealed which once again affected the final color. When I contact the company I am told that the products are acting as expected, but having used this for years, I can see a change when the cap does not come tightly sealed.
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PUBLICADO POR:
Carla R.
Respuesta de nuestros expertos
Patricia- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist has received your feedback. They will review your comments and adjust your formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Naemi M.
7 de abril de 2026
Farbe passt nicht
PUBLICADO POR:
Naemi M.
7 de abril de 2026
Die Farbe ist viel zu dunkel, obwohl ein helles blond erwünscht war. Angeblich hätte man mir das Guthaben auch wieder gutgeschrieben, was nie passiert ist
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PUBLICADO POR:
Vivian B.
Respuesta de nuestros expertos
Naemi - Es tut uns sehr leid zu hören, dass der Farbton nicht wie erwartet ausgefallen ist. Bei eSalon stehen wir hinter unserer Color Happiness Garantie und möchten immer, dass unsere Kundinnen und Kunden mit ihrer Farbe zufrieden sind.
Bitte halten Sie Ausschau nach einer E-Mail von unserem Team, das sich in Kürze bei Ihnen melden wird, um die nächsten Schritte zu besprechen. Wir schätzen Ihr Feedback sehr.
PUBLICADO POR:
Judy C.
4 de abril de 2026
Did not remove warmth from color
PUBLICADO POR:
Judy C.
4 de abril de 2026
I was changed to a medium blonde ash to remove all of the warmth from my hair. It did nothing to it. It was a color correction from the first time. I’m just not satisfied at all.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Judy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Michelle B.
30 de marzo de 2026
Too light
PUBLICADO POR:
Michelle B.
30 de marzo de 2026
The color came out a lot lighter than I wanted. But, the product didn't damage my hair and it became smoother.
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PUBLICADO POR:
Carla R.
Respuesta de nuestros expertos
Michelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jennifer E.
27 de marzo de 2026
Demi-permanent
PUBLICADO POR:
Jennifer E.
27 de marzo de 2026
I chose the demi-permanent hair color and while it gave a nice color for about a week, it quickly faded. I wash my hair every 2 days and after 8 washes, it significantly lost color and my old highlights started showing through. I'm going to try the ammonia free permanent color next and hopefully get better results.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Jennifer - We truly appreciate your feedback! I'm so sorry that your color faded. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Autumn D.
27 de marzo de 2026
Not the shade I ordered
PUBLICADO POR:
Autumn D.
27 de marzo de 2026
It turned out like almost a light strawberry blonde. I really wanted a vibrant coppery red. More orange copper than red and much more intense color.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Autumn - We truly appreciate your feedback! I'm so sorry that your color was not as vibrant as you had hoped. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern, and the color has been adjusted. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sabine M.
20 de marzo de 2026
Farbe verblasst sehr schnell
PUBLICADO POR:
Sabine M.
20 de marzo de 2026
Ich benutze diese Coloration schon seit einigen Jahren. Mittlerweile habe ich festgestellt, dass die Farbe bereits nach 2-3 Wochen stark verblasst.
Ich wasche meine Haare alle 2-3 Tage.
Deshalb leider nur noch 3 Sterne.
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PUBLICADO POR:
Luke H.
Respuesta de nuestros expertos
Hallo! Es tut mir sehr leid zu hören, dass Sie mit Ihrer Farbe unzufrieden waren . Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter!
PUBLICADO POR:
Roz M.
19 de marzo de 2026
Does not cover thick grey hair for 66 year old
PUBLICADO POR:
Roz M.
19 de marzo de 2026
Absolutely does not do the job for 66 year old woman with thick grey hair
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PUBLICADO POR:
Luke H.
Respuesta de nuestros expertos
I'm so sorry to hear you weren't happy with your color. We take our satisfaction guarantee very seriously. We'd love to make it right, and our talented team of colorists is here to help. Please send us a quick email to [email protected] and we'll help adjust your color!
PUBLICADO POR:
Angie N.
18 de marzo de 2026
Hate it
PUBLICADO POR:
Angie N.
18 de marzo de 2026
Cancel my subscription!!!!
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Angie,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Raquel D.
15 de marzo de 2026
Mixed Review
PUBLICADO POR:
Raquel D.
15 de marzo de 2026
I had high hopes for this product. It definitely delivered in being the most gentle hair color I’ve ever used. No bad smell, relatively easy to apply and gentle on my hair. However, I was not satisfied with the root coverage. Most of my roots were still gray even after strictly following the instructions. The color I chose, a dark brown/purple tone had way too much red which led to brassy color where I part my hair on top. Undecided if I will continue to use this product.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Raquel - We truly appreciate your feedback! We are so sorry to hear you did not get the gray coverage you need. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sandra B.
13 de marzo de 2026
Cancelling
PUBLICADO POR:
Sandra B.
13 de marzo de 2026
I wish to cancel my orders but somehow unable to do so. Please cancel immediately
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Sandra,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lisa W.
13 de marzo de 2026
Slightly disappointed
PUBLICADO POR:
Lisa W.
13 de marzo de 2026
Colour was too Red, also it faded & grey was visible after just 3 washes. Wouldn't use gain
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PUBLICADO POR:
Vivian B.
Respuesta de nuestros expertos
Lisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Renata W.
12 de marzo de 2026
My greys come through always
PUBLICADO POR:
Renata W.
12 de marzo de 2026
Colour is lovely but my greys always come through no matter how little hair I colour and how many parting I do. It nevers cover it
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PUBLICADO POR:
Carla R.
Respuesta de nuestros expertos
Renata- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Ingrid S.
12 de marzo de 2026
Enttäuschend
PUBLICADO POR:
Ingrid S.
12 de marzo de 2026
Die Farbe war furchtbar. Total orange, obwohl ich einen Braunton ausgewählt habe.
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PUBLICADO POR:
Luke H.
Respuesta de nuestros expertos
Es tut uns sehr leid zu hören, dass Sie mit Ihrer Farbe unzufrieden waren. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter!
PUBLICADO POR:
Sarah W.
12 de marzo de 2026
Red and medium brown
PUBLICADO POR:
Sarah W.
12 de marzo de 2026
My hair did not turn a dark chocolate brown. Its a medium brown with red. I did not want red. I wanted a violet undertone.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Sarah,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Adrienne H.
11 de marzo de 2026
Color was good, gray coverage was awful
PUBLICADO POR:
Adrienne H.
11 de marzo de 2026
I spent an hour meticulously ensuring every hair I have was covered with dye. I followed the instructions to a T and was really sad to see most of my grays weren’t covered.
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PUBLICADO POR:
Carla R.
Respuesta de nuestros expertos
Adrienne- We are sorry to hear that you were disappointed by the gray coverage of your recent color application even after carefully following instructions. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kerstin
10 de marzo de 2026
Nicht zufrieden mit der Farbe
PUBLICADO POR:
Kerstin
10 de marzo de 2026
Leider fand ich die Anwendung und das Ergebnis nicht zufrieden stellend. Daher möchte ich mein Abo kündigen und werde wieder zum Friseur gehen.
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PUBLICADO POR:
Vivian B.
Respuesta de nuestros expertos
Kerstin -Es tut uns sehr leid zu hören, dass Sie mit dem Ergebnis Ihrer Coloration enttäuscht waren. Unsere eSalon Color Happiness Garantie stehen wir immer voll hinter, und wir werden mit Ihnen zusammenarbeiten, um Ihre Haarfarbziele zu erreichen. Bitte achten Sie in Kürze auf eine E Mail von uns mit den nächsten Schritten! Wir wissen Ihr Feedback wirklich sehr zu schätzen.
PUBLICADO POR:
Jasmin H.
8 de marzo de 2026
Farbton nicht erzielt
PUBLICADO POR:
Jasmin H.
8 de marzo de 2026
Farbton komplett verfehlt. Meine Haare sind nun nach dem Färben Rostfarben anstatt Gold.
Ich finde das besonders schade, da ich in der Bestellung angegeben habe, dass meine Haare dazu neigen einen Rotstich zu entwickeln.
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PUBLICADO POR:
Luke H.
Respuesta de nuestros expertos
Es tut mir sehr leid zu hören, dass Sie mit Ihrer Farbe unzufrieden waren. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter!
PUBLICADO POR:
Alessia P.
7 de marzo de 2026
Does not last
PUBLICADO POR:
Alessia P.
7 de marzo de 2026
I have enjoyed getting my hair color to what I desire and the stylists have been great adjusting my color however it does not last. I get the permanent color and by the second wash the color is 75% faded even when using color protecting products.
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PUBLICADO POR:
Carla R.
Respuesta de nuestros expertos
Alessia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not last. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Jennifer H.
5 de marzo de 2026
Still too copper red
PUBLICADO POR:
Jennifer H.
5 de marzo de 2026
I have uploaded two photos to show the tint of the color … the photo with the really long hair is from years ago at the end of the summer after my color had lightened and it is still darker than the second photo I uploaded tonight. I love the shine and coverage of the color but I wanted to go dark chestnut brown to cover the brassy copper red from the last color I was sent. So I need a dark toner or start from scratch again.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Jennifer - We’re so sorry to hear that your color result turned out more copper/red than expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. One of our Color Experts has reached out to you via email with additional information, and next steps. We look forward to speaking with you soon.
PUBLICADO POR:
Christina N.
3 de marzo de 2026
Didn’t cover gray
PUBLICADO POR:
Christina N.
3 de marzo de 2026
I have thick course grays. I saturated it and it did not cover it. I think it would be okay if you have fine hair. I’ll have to dye it again to get those grays covered!
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Christina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kathy C.
2 de marzo de 2026
Doesn't cover my most stubborn grays.
PUBLICADO POR:
Kathy C.
2 de marzo de 2026
My gray hair is primarily in the front of my ears. No matter how long I leave the brown dye on, when the shampoo is over, the hair in this area is not brown like the rest of my hair. It's a very weak shade of brown that's mostly gray. Within one wash it's back to fully gray. Disheartening.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Kathy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jody B.
20 de febrero de 2026
Covered grays for 3 1/2 days!
PUBLICADO POR:
Jody B.
20 de febrero de 2026
Looked good for 3 1/2 days!
Not happy
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Jody - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not last. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Brianna K.
20 de febrero de 2026
Wrong color
PUBLICADO POR:
Brianna K.
20 de febrero de 2026
I asked for a dark brown color with violet. My hair was already dark brown but I wanted to cover greys and add to it. The hair color I got lightened my hair and gave me a brassy look. Also some of my greys were not covered.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Brianna,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Louise G.
19 de febrero de 2026
Not what I requested
PUBLICADO POR:
Louise G.
19 de febrero de 2026
The colour was not what I requested. It was way too dark and a different shade.
It was not auburn but a dark brown.
Product was nice and my hair did look glossy….just a shame that it wasn’t the colour in requested
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Louise G. - Thank you for your feedback. We're so sorry to hear that your hair colour didn't meet your expectations. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly.
PUBLICADO POR:
Caleigh D.
16 de febrero de 2026
Hair glowed
PUBLICADO POR:
Caleigh D.
16 de febrero de 2026
As a first pack got the deal of two sets. 1st one was ok, when used second to freshen color turned a bright glowing orange. It was awful
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Caleigh D. - Thank you for your feedback. We are so sorry for the confusion, but your first order included two bottles of hair colour for a single application, with a special formula for the roots and one for the ends. We have reached out to you via email to better assist you with this matter. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Emma A.
16 de febrero de 2026
Cancelled subscription
PUBLICADO POR:
Emma A.
16 de febrero de 2026
I have just cancelled my subscription. A very convoluted process to do so. It is hard to find where to even start and it takes around 6 different clicks. Clearly set up to try to trick you into staying which left a very bad taste in my mouth. Also postage of £5.95 is insane - the method they use, Royal Mail 48 Tracked, is £3.55 for this weight.
The colours are ok but I have found better at Boots for less than half the price.
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PUBLICADO POR:
Vivian B.
Respuesta de nuestros expertos
Emma - We’re really sorry to hear about your experience. We never want canceling to feel difficult, and your comments about the process and shipping costs have been noted and shared with our team.
We’re glad you found the color okay, though we’re sorry we weren’t the right fit for you. Client feedback helps us continue improving our service and products.
PUBLICADO POR:
Tracey O.
15 de febrero de 2026
Colour
PUBLICADO POR:
Tracey O.
15 de febrero de 2026
I went for ash blonde and expected it be be blonder, more brown??? I went by the book, can you send me your colour chart again so I can chose a different shade
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PUBLICADO POR:
Vivian B.
Respuesta de nuestros expertos
Tracey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Christine W.
15 de febrero de 2026
Terrible
PUBLICADO POR:
Christine W.
15 de febrero de 2026
Second time not what I wanted. Color is pink in areas, and bright red in others. Very disappointed. Never buying again.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Christine,
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Tanya S.
14 de febrero de 2026
Not the colour I expected
PUBLICADO POR:
Tanya S.
14 de febrero de 2026
I was very disappointed with the outcome of my hair dye.
I had followed instructions when picking my colour to become light/ash blonde.
It coloured any blonde I did have and my whole hair is now brown.
Still struggling trying to get used to the shock
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PUBLICADO POR:
Vivian B.
Respuesta de nuestros expertos
Tanya - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Chanelle S.
9 de febrero de 2026
Disappointed
PUBLICADO POR:
Chanelle S.
9 de febrero de 2026
The colourist has made the roots colour and ends colour two different colours my roots are more natural ginger brown and my ends have patchy vibrant red throughout it. I have noted this on my previous order that both the roots and ends colour would need to be the same and coloured my hair today to see my long hair patchy throughout. Very disappointed.
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PUBLICADO POR:
Vivian B.
Respuesta de nuestros expertos
Chanelle -Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Dagmar W.
9 de febrero de 2026
Entspricht nicht meiner Vorstellung
PUBLICADO POR:
Dagmar W.
9 de febrero de 2026
Ich wollte ein schönes Kupfer, stattdessen ist es kackbraun geworden. Und dann hat man hier plötzlich ein Abo abgeschlossen ohne davon zu wissen. Nie wieder!
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PUBLICADO POR:
Vivian B.
Respuesta de nuestros expertos
Dagmar - Es tut uns sehr leid zu hören, dass Sie mit dem Ergebnis Ihrer Farbanwendung enttäuscht waren. Unsere eSalon Color Happiness Garantie steht für uns an erster Stelle, und wir werden gemeinsam mit Ihnen daran arbeiten, Ihre Haarfarbziele zu erreichen. Bitte halten Sie Ausschau nach einer E Mail von uns mit den nächsten Schritten. Wir schätzen Ihr Feedback sehr.
PUBLICADO POR:
Tracy B.
9 de febrero de 2026
Purple?
PUBLICADO POR:
Tracy B.
9 de febrero de 2026
My colour set was supposed to be dark brown (red copper). Not at all delighted to have followed instructions, and end up with magenta roots wherever I had grey, and then no evident colour on the rest of my hair. The top of my hair has ridiculous purple streaks that abruptly stop, and then my regular colour starts. Thankful I ordered a demi permanent bc it's really bad.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Tracy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
PUBLICADO POR:
Susan H.
9 de febrero de 2026
Definitely not in the blonde family
PUBLICADO POR:
Susan H.
9 de febrero de 2026
I ordered a dark blonde and this turned out into a very dark brown color. I couldn't be not disappointed and not I'm stuck with a super dark color.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Susan - We truly appreciate your feedback! We are sorry to hear that your color formulation came out darker than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tammy A.
7 de febrero de 2026
Too light
PUBLICADO POR:
Tammy A.
7 de febrero de 2026
Was hoping for a darker color. Somewhat depressing.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Tammy,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Emily W.
7 de febrero de 2026
Did not cover all gray
PUBLICADO POR:
Emily W.
7 de febrero de 2026
Didn’t do a great job covering the gray hair
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Emily - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Teresa S.
7 de febrero de 2026
Great hair color the toner ruined my hair
PUBLICADO POR:
Teresa S.
7 de febrero de 2026
I have never had a disappointment with my hair color. The toner I got with my last order changed my hair color to a awful red.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Teresa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tanya M.
4 de febrero de 2026
Charged without authorisation
PUBLICADO POR:
Tanya M.
4 de febrero de 2026
Just phoned customer services to stop an order that I did not authorise for £71 (hair dye and other hair products). They responded with that's it's too late to cancel as the items are already shipped and it will be at my expense to return the product. I have previously tried to cancel these products but it's near impossible on the website, and you can only delay, for these dates to creep up and you get charged again. I explained this, and the customer services were less than helpful so when I explained that I'll be writing a review on how customers are held ransom to maintain orders without authorisation or an ability to cancel online, her response was "you do that". I was going to keep ordering the hair dye, but after this response, I absolutely will find an alternative option as this isn't an inexpensive product. Be careful!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Tanya M. - We are very sorry to hear about your experience and understand how frustrating this must have been. Unfortunately, your order had already shipped and was no longer eligible for cancellation. We understand this is disappointing and will be reaching out to you by email to follow up and assist further. Please keep your eyes out for an email from us shortly, we want to make this right!
PUBLICADO POR:
Jordan D.
1 de febrero de 2026
This color did not last
PUBLICADO POR:
Jordan D.
1 de febrero de 2026
This was way too light and did not last.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Jordan - Thank you for reaching out! We are sorry to hear that your color formulation came out lighter than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Lissy L.
1 de febrero de 2026
Did not cover greys
PUBLICADO POR:
Lissy L.
1 de febrero de 2026
Unfortunately the product did not cover my greys as I had hoped.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Lissy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Renee P.
1 de febrero de 2026
Not as good as it use to be
PUBLICADO POR:
Renee P.
1 de febrero de 2026
My last order was really bad. It barely lasted 8 days and I didn't wash it after dyeing it. My white hairs were still lighter then the rest of my hair. The color seemed darker then usual. The color didn't seem to attach to the white strands. The dye rubbed off on my silk pillowcase.
I did receive a free box, not sure if that was the problem, but I have noticed in the past 2 years the dye now barely lasts 2 weeks and the color doesn't adhere to the grey as well as it use to. I use to be able to go 2 months before my white hair started to show again.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Renee - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Pat P.
29 de enero de 2026
Not covering grays entirely
PUBLICADO POR:
Pat P.
29 de enero de 2026
I like the color but I am still struggling with it covering my grays at the tempLes. When I get it done at the salon, it covers just fine.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Pat,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jennifer P.
29 de enero de 2026
Color problem
PUBLICADO POR:
Jennifer P.
29 de enero de 2026
The color was too light. I wanted a deep vibrant red. Like burgundy
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Jennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear your color ended up being too light. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
S H.
29 de enero de 2026
Think carefully and research before you buy!
PUBLICADO POR:
S H.
29 de enero de 2026
For the second time I have had my hair ruined by eSalon, I expected the colour I chose to be lighter than my natural dark brown. Not only did it not lighten my hair at all it left a red tinge on it, certainly not the golden brown colour shown on the website. Had I previously dyed my hair I could perhaps understand, but my hair was completely natural, the company is not transparent about the products and gives expectations they have no hope of achieving. I was told after contacting them that my hair will not lift using the colour as it is dark brown, why oh why then are they offering me a colour that has no hope of working! Think carefully before you ruin your hair with these products!
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PUBLICADO POR:
Nana H
Respuesta de nuestros expertos
S. H.—We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ines K.
28 de enero de 2026
Naja…
PUBLICADO POR:
Ines K.
28 de enero de 2026
Anwendung Erklärung sehr gut.Aber leider fiel die Farbe nicht wie gewünscht aus.Eigentlich für mich verständlich. Also sollte man nicht solche Versprechen machen.Und dann habe ich eine Lieferung übersprungen um die erste Haarwäsche abzuwarten aber leider wurde das nicht berücksichtigt.Und schon wieder wurde eine für mich falsche Mischung versendet.
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PUBLICADO POR:
Vivian B.
Respuesta de nuestros expertos
Ines - Vielen Dank, dass Sie sich an uns bei eSalon gewandt haben! Es tut uns sehr leid zu hören, dass unsere Farbe nicht Ihren Erwartungen entsprochen hat. Unsere Color Happiness Garantie nehmen wir sehr ernst. Wir möchten gemeinsam mit Ihnen eine Lösung finden, damit Ihr Haar wieder optimal aussieht. Bitte halten Sie Ausschau nach einer E Mail von uns in Kürze. Wir werden uns bei Ihnen melden, um das in Ordnung zu bringen.
PUBLICADO POR:
Cyndi G.
25 de enero de 2026
Hair color
PUBLICADO POR:
Cyndi G.
25 de enero de 2026
Did not last like it used to. Started washing out with first shampoo and I used shampoo for color treated hair that I used 10 years ago when I purchased your product. I would like my next order a shade or two darker than last order please
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Cyndi - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Robin F.
25 de enero de 2026
First application
PUBLICADO POR:
Robin F.
25 de enero de 2026
Not covering my gray.
So messy!
Not happy
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Robin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nicole C.
21 de enero de 2026
New color
PUBLICADO POR:
Nicole C.
21 de enero de 2026
Ii love the product itself but was a little too orange. The company is so awesome that they have offered me a free color set to fix my color the exact way that I choose.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Nicole - We truly appreciate your feedback and so sorry to hear that the color was too orange. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Enrica D.
21 de enero de 2026
Enrica
PUBLICADO POR:
Enrica D.
21 de enero de 2026
Die Produkte sind zweifellos gut und es wird viel Sorgfalt darauf verwendet.
Ich verwende die ammoniakfreie Coloration, allerdings verlieren die Haare bereits ab der dritten Haarwäsche am Ansatz an Farbe, sodass das Grau wieder sichtbar wird. Zusätzlich wirken die Haare am Ansatz beschwert und werden sehr schnell fettig. Vielleicht ist diese Art der Coloration für mich nicht geeignet.
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PUBLICADO POR:
Vivian B.
Respuesta de nuestros expertos
Enrica -Es tut uns leid zu hören, dass Sie von der Grauabdeckung Ihrer letzten Farbbehandlung enttäuscht waren. Ihre Zufriedenheit ist uns wichtig, und wir nehmen unsere Farbgarantie sehr ernst. Bitte achten Sie auf eine E-Mail von uns, damit wir das Problem umgehend für Sie lösen können. Wir bedanken uns herzlich für Ihr Feedback und die Möglichkeit, das Problem zu beheben!
PUBLICADO POR:
Michele H.
17 de enero de 2026
Terrible
PUBLICADO POR:
Michele H.
17 de enero de 2026
I was sent two totally different colors in my first order. It was bad, really bad. Would not recommend. Ever.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Michele - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sharim A.
16 de enero de 2026
Good product, decent service, but not what I expected
PUBLICADO POR:
Sharim A.
16 de enero de 2026
I have been struggling to figure out what score to give to this review. Yes the product is great. It left my hair shiny and healthy but the biggest issue is that it made my hair darker and I never wanted my hair to go darker. So now my very long virgin hair has been messed up because either I have to use a colour remover, wait for it to wash out or get highlights The original solutions given by the colorist were not great to be honest and also when I asked a direct question of what type of colour was I supposed to be getting I never got a real reply. It has still not explained to me why my hair ended up being so much darker when theoretically I went for a colour that it’s lighter than my natural hair colour so maybe if you want to darken your hair this is a great product. If you wanna go lighter, I will have my reservations. Something went wrong and I still cannot figure out where it went wrong. Would I try it again? Probably not. Do I regret it? Not really? I only paid £12 but if I had paid a lot more I would definitely have asked for some sort of compensation so I can get my hair professionally fixed but I only paid £12 it’s not worth it.
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PUBLICADO POR:
Nana H
Respuesta de nuestros expertos
Sharim - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to make it right! Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Maria M.
15 de enero de 2026
Wasn’t
PUBLICADO POR:
Maria M.
15 de enero de 2026
That’s wasn’t the color
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Maria,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Caroline R.
14 de enero de 2026
I didn’t receive it
PUBLICADO POR:
Caroline R.
14 de enero de 2026
I didn’t receive the products and despite requesting them to be resent I have not received any products or a refund
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PUBLICADO POR:
Nana H
Respuesta de nuestros expertos
We truly appreciate your feedback! Upon reviewing your profile, I see that you have already worked with one of our Color Experts to resolve your concern. If you still need help on the matter, just drop us an email; we are happy to help!
PUBLICADO POR:
Michelle S.
14 de enero de 2026
Farbe deckt ja mal überhaupt nicht
PUBLICADO POR:
Michelle S.
14 de enero de 2026
Hatte vor einem Jahr bei esalon bestellt und die perfekte Farbe erhalten, zwischendurch wurde wahrscheinlich was an der Rezeptur verändert nun deckt sie einfach überhaupt nicht mehr (habe Schwarzbraun bestellt und gerade meine Haare gefärbt und mein Ansatz hat sich einfach null verändert). Was auch immer ihr getan habt, macht das bitte rückgängig. Bis dahin werd ich hier leider nicht mehr bestellen. Ist sehr schade, da ihr wie gesagt am Anfang die perfekte Farbe für mich hattet und dann auch noch PETA verifiziert, ab jetzt werde ich wieder zur Konkurrenz greifen müssen. Echt sehr sehr schade, aber hoffe euer Profit stimmt.
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PUBLICADO POR:
Vivian B.
Respuesta de nuestros expertos
Michelle -Es tut uns sehr leid, dass Sie mit dem Ergebnis Ihrer Farbbehandlung unzufrieden sind. Wir stehen voll und ganz hinter unserer eSalon Color Happiness Guarantee und werden gemeinsam mit Ihnen daran arbeiten, Ihre Haarfarbenwünsche zu erfüllen. Bitte achten Sie auf eine E-Mail von uns mit den nächsten Schritten! Wir bedanken uns herzlich für Ihr Feedback.
PUBLICADO POR:
Loriann W.
10 de enero de 2026
Didn't color the grey
PUBLICADO POR:
Loriann W.
10 de enero de 2026
I was disappointed in the results. The grey did not cover. I had to purchase a store product to cover it.
Too expensive for no results.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Loriann,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Natasha P.
10 de enero de 2026
Weak colour
PUBLICADO POR:
Natasha P.
10 de enero de 2026
Very mild coverage. I don’t have any greys and found that this was by far one of the worst colourings I’ve had. It threw a strong shade of red even though I specifically asked for a medium brown. Disappointing at the least.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Natasha P. - Thank you for your feedback. We're so sorry to hear that you are disappointed by the coverage of your hair colour and the shade. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly.
PUBLICADO POR:
Noémi S.
9 de enero de 2026
Not satisfied at all.
PUBLICADO POR:
Noémi S.
9 de enero de 2026
I didn't have any colour on my hair, I was asking for a lighter, ash colour. However the end result was a lighter colour with orange / red effect. I said okay, I will give a second chance, asked them to make it lighter with ash. I also attached photos. They said it can be a bit lighter but not much. The result was exactly the same, nothing changed, it looks orange and ugly. I need to go the hairdresser to fix it...
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PUBLICADO POR:
Vivian B.
Respuesta de nuestros expertos
Noémi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Natasha W.
9 de enero de 2026
Looks lovely at first
PUBLICADO POR:
Natasha W.
9 de enero de 2026
The colour looks great at first but after 2 washes it seems to wash out (permanent hair colour)
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PUBLICADO POR:
Nana H
Respuesta de nuestros expertos
Natasha - Thank you for your feedback! We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Colours, we may have a simple solution for you. Our Colour Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further.
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