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PUBLICADO POR:
Debra J.
13 de marzo de 2016
Pleasantly surprised!
PUBLICADO POR:
Debra J.
13 de marzo de 2016
I am now 4 weeks post-color application and there is NO evidence of roots. I am blown away by the color match. I DO have a few gray hairs peeking through so my only complaint is that they broke through about week 2 and I would love to improve on that,but otherwise definitely exceeded my expectations.
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PUBLICADO POR:
Teresa J.
13 de marzo de 2016
Great color
PUBLICADO POR:
Teresa J.
13 de marzo de 2016
The adjusted color captured what I desired for the outcome. The one negative is the directions. It needs to be rewritten so it doesn't sound like a scolding on following the process on how to color. Overall satisfied customer.
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PUBLICADO POR:
kt1680
13 de marzo de 2016
Satisfied but asked for some tweaks
PUBLICADO POR:
kt1680
13 de marzo de 2016
I got my first box of made for me color. First, the presentation was fantastic. Directions were easy to follow, albeit a bit daunting because my first color required one bottle for root application and one for ends. Total time from start to finish took me a little over an hour. I asked for some tweaks on the color as the roots were lighter than I wanted and more orangey tone. Also could tell where the bulk of my grey was. The colorist responded that they'd tweaked my next formula to make it darker and with a different tone and more grey coverage. What I CAN say is almost a month later the color is still there. It has not faded out as the box dyes ALL did for me.
Time will tell with my next formulation bit for now I'm a happy customer. Much more cost effective than a salon visit every 4-6 weeks. 😊
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PUBLICADO POR:
Alexandra H.
13 de marzo de 2016
Best Color for Gray Coverage
PUBLICADO POR:
Alexandra H.
13 de marzo de 2016
My grays were covered thoroughly and lasted until my hair grew out. The color was just watt wanted and it lightened just a enough to let the sun reflect off my hair.
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PUBLICADO POR:
Jaime M.
13 de marzo de 2016
Great color
PUBLICADO POR:
Jaime M.
13 de marzo de 2016
I love the color, the only problem I keep having is it fades pretty quickly. My colorist has been working with me on each new order to adjust. The product is of good quality, and the instructions are very easy to follow. Very happy with the decision to go with esalon.
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PUBLICADO POR:
Coleen D.
13 de marzo de 2016
Nothing like it
PUBLICADO POR:
Coleen D.
13 de marzo de 2016
I have had my hair colored at salons before and after 3-4 weeks it starts to fade and turn grey again. But with e-salon my hair still has its beautiful color after at least 6 weeks and is still shinny and sleak. I love e-salon and would recommend to everyone.
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PUBLICADO POR:
Terri S.
13 de marzo de 2016
I like it, wished it was a wee lighter
PUBLICADO POR:
Terri S.
13 de marzo de 2016
The color was a little darker this time and tends to be more brassier than I like it but I did get my highlights in good this time so it does lightness some. I don't so much want to go blonde because I've never been a strawberry blonde ... Its great, just never paid 25.00 for one-time color use. On my budget, its a wee bit high.
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PUBLICADO POR:
Kimberly M.
13 de marzo de 2016
Nice color
PUBLICADO POR:
Kimberly M.
13 de marzo de 2016
I love that there was separate color for roots, however it didn't cover my grey very well and roots were lighter than rest of hair. The rest of my hair looks great though. Color is nice a warm and shiny
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PUBLICADO POR:
Angela J.
13 de marzo de 2016
Rich Color
PUBLICADO POR:
Angela J.
13 de marzo de 2016
After having a bad experience with expensive salon color, I decided to try eSalon. The price was good and I liked that it ships directly to your home. I filled out all the questions for my first order and waited for it to arrive. It was packaged well and instructions were simple. The color was very good, no harsh smell. The color was rich and provided even coverage. The price is fair although it has gone up to $24.95 this month and I'm not sure why. Not sure if I want to continue at that price. The only con is that the color seems to fade rather quickly, even using color-safe shampoo. I would, however, recommend giving this product a try. I am happy with my purchase and am on my third consecutive order.
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PUBLICADO POR:
Deann B.
13 de marzo de 2016
Great color blend
PUBLICADO POR:
Deann B.
13 de marzo de 2016
Loved the 2nd round eSalon made for me as far as color. Can't get past the fumes though. And the shine did not seem to last past 3. I use quality shampoo.
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PUBLICADO POR:
Happy in GA
13 de marzo de 2016
Great color
PUBLICADO POR:
Happy in GA
13 de marzo de 2016
I am 65, have been coloring my hair since I was 16. This color doesn't fade, is easy to apply, better than any drug store products. I wish there was a way I could get 25% more product with each application. I have thick hair, and run out of product half way thru the back of my head.
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PUBLICADO POR:
Pam G.
13 de marzo de 2016
GREAT COLOR
PUBLICADO POR:
Pam G.
13 de marzo de 2016
FROM MY VERY FIRST TREATMENT TO MY MOST RECENT ONE TO DATE MY EXPERIENCE HAS BEEN OUTSTANDING. ESALON ASKS ME EACH TIME BEFORE SHIPPING IF I WOULD LIKE TO MAKE CHANGES, THEN THEY LET ME KNOW WHEN MY ORDER SHOULD ARRIVE, ALWAYS SPOT ON, SECURE PACKAGING WITH ALL THE SIMPLE SUPPLIES INCLUDED. I RECEIVE MANY COMPLIMENTS SINCE USING ESALON AND MOST IMPORTANTLY, I LOVE MY HAIR. I AM NOT BEING PAID IN ANY WAY TO WRITE THIS REVIEW, I AM JUST A VERY HAPPY CUSTOMER AND FYI, IT IS POURING DOWN RAIN IN OREGON.
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PUBLICADO POR:
Linda C.
13 de marzo de 2016
No smell and shiny!
PUBLICADO POR:
Linda C.
13 de marzo de 2016
I do love the quality of your hair dye. What's frustrating is that you don't send what we order! The color always comes out too dark! My medium brown comes out like black.
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PUBLICADO POR:
Debrah R.
13 de marzo de 2016
Quality of the Hair Color Product.
PUBLICADO POR:
Debrah R.
13 de marzo de 2016
This product seems to be a professional level product for the public to use. Drug store hair color products did nothing for my gray except tint it yellow. This is the ONLY hair coloring that completely covers all my gray hair. However, since it's a liquid, it's very messy to use. In the directions, if you're still stating for the last step, to get into the shower to rinse the dye off, then I still think you're wrong in your instruction. I wouldn't want to turn around only to discover that the back of my body is also dyed brown.
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PUBLICADO POR:
june S.
12 de marzo de 2016
A great hair colour
PUBLICADO POR:
june S.
12 de marzo de 2016
I have been using this hair colour for about a year now and it is the only one that covers grey completely. It is possible to adjust the colour if you fancy a change and the results are really good.
My only concern is that using the colour is quite messy and even though I cover as much as I can in the bathroom I still end up with splashes everywhere.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Klara - We're truly sorry that our Made For You color did not provide the experience you expected. Upon reviewing your profile, we see we were able to help you find a formulation that you love. We hope to continue helping you find hair perfection!
PUBLICADO POR:
tracy B.
12 de marzo de 2016
Perfect!
PUBLICADO POR:
tracy B.
12 de marzo de 2016
Your folks did what my hairdresser couldn't. You get me!!
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PUBLICADO POR:
Charlee B.
12 de marzo de 2016
Color great! Gloss bit too watery
PUBLICADO POR:
Charlee B.
12 de marzo de 2016
I love this hair coloring system, its professional class, and the color itself.
I only wish that the step 2 (the gloss) was less watery. It usually causes me to make a big mess.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Heather - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
mattie M.
12 de marzo de 2016
Consistently perfect color
PUBLICADO POR:
mattie M.
12 de marzo de 2016
The only improvement I would suggest is a slightly bigger bottle. I sometimes run out of dye.
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PUBLICADO POR:
Barb D.
12 de marzo de 2016
The color is absolutely perfect
PUBLICADO POR:
Barb D.
12 de marzo de 2016
I love the product; esalon colorists have matched my "before-gray" beautifully. But the instructions leave a lot to be desired. No reason is given for different instructions--apparently I'm supposed to spend $20 to color just my roots, now that I've been using esalon for a year. It would be nice if the instructions came with a paragraph explaining the changes.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Novap - We’re sorry you feel our product is too expensive. We create professional grade, customized products to suit each client’s needs. Our product ingredients are of exceptional salon quality and less damaging than standard ones. And, just like in a salon, our expert stylists are available for consultation with every order for guidance. Our service provides an exceptional value: it’s far superior to off-the-shelf products and significantly lower than the expense you would typically pay at a salon.
PUBLICADO POR:
Jackie M.
12 de marzo de 2016
Consistent color
PUBLICADO POR:
Jackie M.
12 de marzo de 2016
I never have the brassy, dark color I would get from drugstore brands.
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PUBLICADO POR:
Mandy K
11 de marzo de 2016
Changes requested were perfect!
PUBLICADO POR:
Mandy K
11 de marzo de 2016
My first delivery was too dark so I contacted esalon to adjust the formula. The first adjustment still had a little too much brown and purple. My second request has given me the perfect balance of red and brown for a great auburn color!
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PUBLICADO POR:
Trevor M.
Respuesta de nuestros expertos
Mandy - We're glad to hear that you're enjoying your adjusted hair color! We truly value your feedback and look forward to hearing from you again in the future!
PUBLICADO POR:
Christal K.
11 de marzo de 2016
Color
PUBLICADO POR:
Christal K.
11 de marzo de 2016
Would like to go a little lighter next time but I love this one.
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PUBLICADO POR:
Trevor M.
Respuesta de nuestros expertos
Christal - We're glad to hear that you're enjoying your current hair color! Let us know on your next order and we can go lighter next time. We look forward to our next opportunity to delight you!
PUBLICADO POR:
corina E.
11 de marzo de 2016
perfect color
PUBLICADO POR:
corina E.
11 de marzo de 2016
The color is great, but neither this time it didnt cover well the grey hair.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Corina - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Kim H.
11 de marzo de 2016
Nice color
PUBLICADO POR:
Kim H.
11 de marzo de 2016
I really like my color and it is easy to change when I want a bit more red or want to go more brunette. My only complaint is that it is so difficult to get off of the scalp. I scrub and scrub in an effort to remove it. After a week or so, I finally feel that it is completely clean.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Kim - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You custom color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Ann L.
11 de marzo de 2016
Lots of compliments
PUBLICADO POR:
Ann L.
11 de marzo de 2016
Shipping is a little slow, but I love the color and how well they matched the color for me. I have thick long hair and it's always enough color
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PUBLICADO POR:
Trevor M.
Respuesta de nuestros expertos
Ann - We're thrilled to hear that you're enjoying your hair color! We apologize for the less than optimal shipping time. We look forward to our next opportunity to delight you!
PUBLICADO POR:
Diane K H.
11 de marzo de 2016
Nice Product
PUBLICADO POR:
Diane K H.
11 de marzo de 2016
Product results in great hair color & is easy to use. My only issue is cost, especially with shipping charges.
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PUBLICADO POR:
Trevor M.
Respuesta de nuestros expertos
Sheryl - We're so happy to hear that you're enjoying your hair color! We truly value your feedback and look forward to hearing from you again in the future!
PUBLICADO POR:
Kayla P.
11 de marzo de 2016
Love my color!
PUBLICADO POR:
Kayla P.
11 de marzo de 2016
It's a beautiful shade of medium brown/red violet. I still would have liked more purple tint to it, but I do like how it turned out.
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PUBLICADO POR:
Trevor M.
Respuesta de nuestros expertos
Kayla - We're so thrilled to hear that you're enjoying your hair color even though it did not come out how you intended! If you would like a reformulation please let us know! We truly value your feedback and look forward to hearing from you again in the future!
PUBLICADO POR:
Gwen D.
11 de marzo de 2016
Perfect match
PUBLICADO POR:
Gwen D.
11 de marzo de 2016
I had a problem with coverage of the gray, but interactions by email helped take care of it.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Stacy - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
Alexis S.
11 de marzo de 2016
Easy to work with - phenomenal results
PUBLICADO POR:
Alexis S.
11 de marzo de 2016
I am not a hair person! I just don't know how to do all that stuff but I'm telling you this was almost as easy as washing your hair, the results though were well beyond what I had ever expected, my Daughter who does know what she's doing had dyed my hair red I didn't want to do the upkeep of it so wanted to go back brown, well I've done this before at the salon and it's never easy because they can't take you from red back to brown in one process. Well shame on them because eSalon took me there no problem! I have a lot of grey now that I did not have then as well. I recommend this very much. What a fantastic product and experience!
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Cynthia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Susan E.
11 de marzo de 2016
Grey came back
PUBLICADO POR:
Susan E.
11 de marzo de 2016
The color was right on. Didn't look like a fake red head. Looked very natural. However, the grey came back almost immediately. Which was the main reason I bought the color in the first place. That's why I only gave 4 stars.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Susan - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Catherine H.
10 de marzo de 2016
What was promised
PUBLICADO POR:
Catherine H.
10 de marzo de 2016
The color I wanted was delivered as promised but I decided it was too red and didn't look natural. Decided to go with another color with other manufacturer.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Catherine - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Tiffany V.
6 de agosto de 2026
Hot roots
PUBLICADO POR:
Tiffany V.
6 de agosto de 2026
Wanted blue black and ended up with chocolate dark brown roots :(
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Tiffany - We’re so sorry to hear that you were disappointed by the results of your color application as you ended up with dark brown roots. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Florence L.
6 de agosto de 2026
Couleur
PUBLICADO POR:
Florence L.
6 de agosto de 2026
La couleur demandée à savoir brun s’avère beaucoup trop foncée plutôt noire donc déçue en plus le produit pique énormément .
Dommage car le concept était sympa
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PUBLICADO POR:
Justine D.
Respuesta de nuestros expertos
Florence L.-Nous vous remercions pour votre retour et sommes sincèrement désolés d'apprendre que la couleur obtenue est beaucoup plus foncée que celle souhaitée et que le produit a provoqué des picotements lors de l'application.
Votre satisfaction est notre priorité, et nous accordons une grande importance à notre Garantie Couleur. Nous vous invitons à consulter vos e-mails: l'un de nos conseillers vous contactera prochainement afin de trouver une solution dans les meilleurs délais.
PUBLICADO POR:
Julia H.
5 de agosto de 2026
Clown red
PUBLICADO POR:
Julia H.
5 de agosto de 2026
I requested a copper red close to a natural redhead and received a cherry red that looks like a clown. I was happy with esalon for years but they have changed and cannot get the color correct so I will be canceling.
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PUBLICADO POR:
Carla R.
Respuesta de nuestros expertos
Julia- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Natalie T.
4 de agosto de 2026
Not great - didn’t perform as well as box dye
PUBLICADO POR:
Natalie T.
4 de agosto de 2026
Gave me “hot roots” & didn’t cover my greys well despite following all instructions
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PUBLICADO POR:
Carla R.
Respuesta de nuestros expertos
Elizabeth- We’re truly sorry that your order arrived damaged. We take our clients' feedback to heart and continue to improve our service each and every day. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kathryn S.
2 de agosto de 2026
color was far from what was expected
PUBLICADO POR:
Kathryn S.
2 de agosto de 2026
color sent was almost black when i have been buying a medium copper color
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Kathryn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Kelisha S.
2 de agosto de 2026
Scam
PUBLICADO POR:
Kelisha S.
2 de agosto de 2026
Please do not attempt to charge my card again because i haven't subscribed to a plan.
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PUBLICADO POR:
Carla R.
Respuesta de nuestros expertos
Kelisha- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Marine C.
1 de agosto de 2026
Horrible
PUBLICADO POR:
Marine C.
1 de agosto de 2026
Une catastrophe. Deux flacons censé être de la même couleur et racine clair et des mèches foncé cendré. Obligé de refaire une coloration pour essayer de rattraper tout ça. Plus jamais. Si je pouvais j'aurais mis zéro étoile 😡
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PUBLICADO POR:
Justine D.
Respuesta de nuestros expertos
Marine C. – Nous vous remercions pour votre retour et sommes sincèrement navrés d'apprendre que vous n'êtes pas satisfaite de votre couleur.
Votre satisfaction est notre priorité, et nous accordons une grande importance à notre Garantie Couleur!
Nous vous invitons à consulter vos e-mails : l'un de nos conseillers vous contactera prochainement afin de trouver une solution dans les meilleurs délais.
PUBLICADO POR:
Pamela C.
30 de julio de 2026
Colour
PUBLICADO POR:
Pamela C.
30 de julio de 2026
Not enough ash. The colour had too much yellow.
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PUBLICADO POR:
Carla R.
Respuesta de nuestros expertos
Pamela- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Tami H.
29 de julio de 2026
Fades and isn't enough product for my long, thick hair
PUBLICADO POR:
Tami H.
29 de julio de 2026
This would have been really convenient if the color didn't fade so fast and if it always came with a bottle for the roots and ends like the initial order does but unfortunately it only comes with the bottle to do your roots and being that it fades so fast, just doing the roots isn't sufficient as you'll end up with different colored roots and ends.
If it came worth 2 bottles each time at this price I would have continued to order it but as it is, it's not worth the money.
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PUBLICADO POR:
Carla R.
Respuesta de nuestros expertos
Tami- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Denise R.
27 de julio de 2026
Nicht verträglich
PUBLICADO POR:
Denise R.
27 de julio de 2026
Hallo, die Farbe ist nicht annähernd so geworden wie versprochen, der Rotstich ist immernoch extrem vorhanden obwohl ich auf meine hohe farbpigmente im Haar hingewiesen habe. Die Farbe riecht sehr unangenehm und hat sehr gebrannt, Effekt war null nicht mal die grauen Haare sind weg
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PUBLICADO POR:
Luke H.
Respuesta de nuestros expertos
Es tut uns sehr leid, dass unsere Farbe nicht Ihren Erwartungen entsprochen hat. Wir nehmen uns das Feedback unserer Kunden zu Herzen und arbeiten täglich daran, unsere Produkte weiter zu verbessern. Ich habe Ihnen eine E-Mail geschickt, um Ihnen weiterzuhelfen.
PUBLICADO POR:
Marla L.
26 de julio de 2026
Packaging wer amazing
PUBLICADO POR:
Marla L.
26 de julio de 2026
The packaging looked amazing, which initially impressed me. However, my grey roots didn’t take the color at all.,they stayed completely grey. I don’t understand why it didn’t work, especially since I followed all the instructions carefully. I’m really disappointed with the results. 😔
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Marla L. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't cover your greys. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Jill B.
24 de julio de 2026
Easy to use
PUBLICADO POR:
Jill B.
24 de julio de 2026
Pretty easy to use, contained everything I needed to to hair color at home. Color was a bit darker than I was hoping for but did cover gray. Unsure if I want to try again.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Jill -Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Sharon F.
24 de julio de 2026
Hair dye review
PUBLICADO POR:
Sharon F.
24 de julio de 2026
Used today and was not not happy with the end result it made my hair feel dry and brittle and also itchy
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sharon F. - Thank you for taking the time to share your feedback with us. We are so sorry for the discomfort during your hair colour application and that the hair colour didn't meet your expectations. We have reached out to you via email to better assist you with this matter. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Courtney B.
24 de julio de 2026
Not as light as I wanted
PUBLICADO POR:
Courtney B.
24 de julio de 2026
I wanted my hair to come out a little lighter like the last time I colored my hair. The color is nice but it's way darker than what I was expecting
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PUBLICADO POR:
Carla R.
Respuesta de nuestros expertos
Courtney- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Shirley C.
23 de julio de 2026
Seem to also be too dark
PUBLICADO POR:
Shirley C.
23 de julio de 2026
Terrible always way to dark
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Shirley,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jacqueline M.
23 de julio de 2026
Disappointed in the colour
PUBLICADO POR:
Jacqueline M.
23 de julio de 2026
I’m disappointed with the colour, but that is my fault as I chose wrong, now redone the choice and hopeful for a much better result
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PUBLICADO POR:
Vivian B.
Respuesta de nuestros expertos
Jacqueline- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Sally B.
23 de julio de 2026
Fade away
PUBLICADO POR:
Sally B.
23 de julio de 2026
Although I was hopeful of this product the initial colour was ok...not as ritch or vibrant as I had requested. It did cover my grey but the colour has faded really quickly after only a couple of washes with high end shampoo (no sulphates etc)
I won't be purchasing again
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sally B. - Thank you for your feedback! We're so sorry to hear that you're experiencing fading issues with your hair colour. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Amina D.
22 de julio de 2026
Damaged my hair completely
PUBLICADO POR:
Amina D.
22 de julio de 2026
I order this after thousands of positive review but it was my worst decision ever .Instead of turning my hair into chocolate brown it turned into full black .My hair become very thin and are breaking from roots only after one use .very disappointed.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Amina D. - We're so sorry to hear about your experience. This is not the result we want for our customers. We've reached out to you via email so we can better assist you with this matter. Please keep an eye on your inbox for more details. We truly want the opportunity to make this right.
PUBLICADO POR:
Veronica V.
16 de julio de 2026
No gray coverage at all
PUBLICADO POR:
Veronica V.
16 de julio de 2026
The color was great, but the gray coverage was not good at all.
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PUBLICADO POR:
Blanca M.
Respuesta de nuestros expertos
Veronica - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Ashleigh C.
11 de julio de 2026
Did not cover my greys
PUBLICADO POR:
Ashleigh C.
11 de julio de 2026
My grey roots were partially covered :( this is not a good color for me
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PUBLICADO POR:
Carla R.
Respuesta de nuestros expertos
Ashleigh- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Maria
10 de julio de 2026
It didnt do anything
PUBLICADO POR:
Maria
10 de julio de 2026
I've attached photo
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Maria - Thank you for your feedback. We're so sorry to hear that you're disappointed with your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we're committed to working with you to help your hair look its very best. Please keep an eye out for an email from us shortly.
PUBLICADO POR:
Helen B.
4 de julio de 2026
Didn't cover my gray
PUBLICADO POR:
Helen B.
4 de julio de 2026
I followed instructions and my grays are a different color than the rest. Please cancel subscription
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Helen,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Emmanuelle H.
2 de julio de 2026
Couleur non conforme
PUBLICADO POR:
Emmanuelle H.
2 de julio de 2026
J ai commandé un blond cendré et je me retrouve avec 5 cm de racines dorées voire rousses, c est horrible, tout ce que je déteste
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Emmanuelle H. - Merci pour votre commentaire. Nous sommes sincèrement désolés que votre coloration ne réponde pas à vos attentes. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation. Veuillez vérifier vos emails pour plus d'information.
PUBLICADO POR:
Bonnie B.
29 de junio de 2026
Terrible ordering site
PUBLICADO POR:
Bonnie B.
29 de junio de 2026
This site will not let you close your account or remove your credit card information. Even after years of not ordering Someone tried to get into my account and I changed the password and tried to remove my personal information or close the account and it would not allow me to do that. ...so it does not matter to me if the product was good or not as the ordering site is obviously not secure . B m b
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Bonnie - We truly apologize that you had trouble removing your information. We have reached out to you via email about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Shake U.
29 de junio de 2026
Not what I was expecting
PUBLICADO POR:
Shake U.
29 de junio de 2026
Packaging is beautiful, not happy with the colour at all not what I asked for still have the red/copper tones now more than before.
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PUBLICADO POR:
Justine D.
Respuesta de nuestros expertos
Shake U.- We're so sorry to hear that your color wasn't what you were hoping for. We want you to love your results, and we're here to help make things right. One of our team members will be reaching out by email shortly with the next steps. Thank you for sharing your experience with us—we truly appreciate your feedback.
PUBLICADO POR:
Charlotte B.
29 de junio de 2026
Barely changed colour of my hair
PUBLICADO POR:
Charlotte B.
29 de junio de 2026
I have tried these products twice now and apparently the 2nd time they changed the colour of the formula to be lighter (as requested by me) but again, it’s barely changed the colour of my hair. I wanted to go light brown and it’s nowhere near. Disappointed with these products !
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PUBLICADO POR:
Justine D.
Respuesta de nuestros expertos
Charlotte B.-Thank you very much for your feedback!! We're so sorry to hear that you were disappointed with your color results, especially after trying it a second time. We’d love the opportunity to help make this right and work with you toward the shade you were looking for. Please keep an eye out for an email from one of our team members with the next steps.
PUBLICADO POR:
Karine R.
26 de junio de 2026
Produit de qualité, mais couleur trop neutre
PUBLICADO POR:
Karine R.
26 de junio de 2026
La quantité est correcte, le temps indiqué a été respecté mais la couleur choisie était légèrement trop "neutre"
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PUBLICADO POR:
Justine D.
Respuesta de nuestros expertos
Karine R.-Merci pour votre retour! Nous sommes vraiment désolés d’apprendre que votre couleur était légèrement trop neutre. Votre satisfaction est notre priorité, et nous accordons une grande importance à notre Garantie Couleur. Gardez un œil sur votre boîte mail, un membre de notre équipe va vous contacter afin de trouver la meilleure solution pour vous.
PUBLICADO POR:
Lisa M.
26 de junio de 2026
Not sure what happened
PUBLICADO POR:
Lisa M.
26 de junio de 2026
but I did not get the color I asked for...
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Lisa - We’re so sorry to hear that you were disappointed by the results of your last color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sarah D.
25 de junio de 2026
First round: Didn't Cover the Grays
PUBLICADO POR:
Sarah D.
25 de junio de 2026
Unfortunately, the hair color was only vibrant for a few days. The grays came back very quickly, and it was a little brassy on my brown hair with red undertones. I did go in and revise my order for the next month and provide feedback, so I'm really hopeful that my second order will deliver more of what I need and want for my hair.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Sarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Suzanne V.
21 de junio de 2026
Colour is nice doesn’t cover grey
PUBLICADO POR:
Suzanne V.
21 de junio de 2026
Poor coverage. Less than 1 week and my grey is visible.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Suzanne V. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't completely cover the greys. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Inga S.
19 de junio de 2026
Farbe rötlich
PUBLICADO POR:
Inga S.
19 de junio de 2026
Leider ist die Farbe kaum deckend und sehr rötlich (obwohl ich Asch bestelle). Die vorherige Farbe war extrem dunkel, obwohl es eigentlich die gleiche Mischung ist. Aktuell bin ich sehr unzufrieden und habe das Abo beendet.
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PUBLICADO POR:
Luke H.
Respuesta de nuestros expertos
Es tut uns sehr leid, dass Sie mit dem Ergebnis Ihrer Farbbehandlung unzufrieden waren. Unsere eSalon-Zufriedenheitsgarantie ist uns ein wichtiges Anliegen, und wir unterstützen Sie gerne dabei, Ihre Farbwünsche zu erfüllen. Unsere Farbexperten haben Sie bereits per E-Mail kontaktiert und helfen Ihnen gerne weiter.
PUBLICADO POR:
Cindy A.
18 de junio de 2026
Not the color I expected
PUBLICADO POR:
Cindy A.
18 de junio de 2026
My hair was BRIGHT RED with this set. I had to purchase clarifier and green shampoo, it was embarrassing red. I then had to buy an ash light brown over it to calm down brassiness and red color.
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PUBLICADO POR:
Carla R.
Respuesta de nuestros expertos
Cindy- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Laurie C.
18 de junio de 2026
Couleur
PUBLICADO POR:
Laurie C.
18 de junio de 2026
La couleur est très jolie, mais ça n'a pas couvert mes cheveux blancs
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PUBLICADO POR:
Justine D.
Respuesta de nuestros expertos
Laurie C. -Nous vous remercions pour votre retour et sommes sincèrement navrés d'apprendre que vous n'êtes pas satisfaite de la couverture de vos cheveux gris après votre récente coloration. Votre satisfaction est notre priorité, et nous accordons une grande importance à notre Garantie Couleur. Nous vous invitons à consulter vos e-mails : l'un de nos conseillers vous contactera prochainement afin de trouver une solution dans les meilleurs délais.
PUBLICADO POR:
Daisy L.
17 de junio de 2026
Doesn't cover roots
PUBLICADO POR:
Daisy L.
17 de junio de 2026
the color was definitely pretty but much lighter than the photos and unfortunately my roots are still visible
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PUBLICADO POR:
Justine D.
Respuesta de nuestros expertos
Daisy L. - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Síle N.
16 de junio de 2026
Product great, put on a flex plan i didnt agree too
PUBLICADO POR:
Síle N.
16 de junio de 2026
No fault with product, very impressed by product actually. What put me off this is that I was automatically put on a flex plan, and charged for a colour 2 weeks after I had received 1st colour set . Was completely shocked when seen it arrive in post, checked account, money taken . No emails about this flex plan, automatically applies when you place initial order.
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PUBLICADO POR:
Justine D.
Respuesta de nuestros expertos
Sile N. - We truly appreciate your feedback, and we are very sorry for the inconvenience regarding the Flex Plan. Upon reviewing your profile, we can see that you have already worked with one of our agents to resolve your concern. Please let us know if there is anything else we can do to help.
PUBLICADO POR:
Amanda E.
15 de junio de 2026
Ruined my Hair
PUBLICADO POR:
Amanda E.
15 de junio de 2026
This harsh color absolutely ruined my hair. It was supposed to be medium brown and colored it so dark it is nearly black. It was so dark and stained everything in sight so I was worried and washed it out after less than 10 minutes, even though the instructions said 35 minutes. I will have to have it professionally corrected now and I am worried about the damage it will take to lighten hair this dark. Somehow it also took all of the shine out of my hair and made it look drab and dull. I have colored my own hair for years and have never had anything stain my shower instantly like this. There was something wrong with this mix. I would give negative stars if possible.
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PUBLICADO POR:
Carla R.
Respuesta de nuestros expertos
Amanda- Thank you for reaching out! We are so sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
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