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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Susan - We truly appreciate your feedback! We are sorry to hear that your color formulation came out darker than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tammy A.
7 de febrero de 2026
Too light
PUBLICADO POR:
Tammy A.
7 de febrero de 2026
Was hoping for a darker color. Somewhat depressing.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Tammy,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Emily W.
7 de febrero de 2026
Did not cover all gray
PUBLICADO POR:
Emily W.
7 de febrero de 2026
Didn’t do a great job covering the gray hair
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Emily - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Teresa S.
7 de febrero de 2026
Great hair color the toner ruined my hair
PUBLICADO POR:
Teresa S.
7 de febrero de 2026
I have never had a disappointment with my hair color. The toner I got with my last order changed my hair color to a awful red.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Teresa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tanya M.
4 de febrero de 2026
Charged without authorisation
PUBLICADO POR:
Tanya M.
4 de febrero de 2026
Just phoned customer services to stop an order that I did not authorise for £71 (hair dye and other hair products). They responded with that's it's too late to cancel as the items are already shipped and it will be at my expense to return the product. I have previously tried to cancel these products but it's near impossible on the website, and you can only delay, for these dates to creep up and you get charged again. I explained this, and the customer services were less than helpful so when I explained that I'll be writing a review on how customers are held ransom to maintain orders without authorisation or an ability to cancel online, her response was "you do that". I was going to keep ordering the hair dye, but after this response, I absolutely will find an alternative option as this isn't an inexpensive product. Be careful!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Tanya M. - We are very sorry to hear about your experience and understand how frustrating this must have been. Unfortunately, your order had already shipped and was no longer eligible for cancellation. We understand this is disappointing and will be reaching out to you by email to follow up and assist further. Please keep your eyes out for an email from us shortly, we want to make this right!
PUBLICADO POR:
Jordan D.
1 de febrero de 2026
This color did not last
PUBLICADO POR:
Jordan D.
1 de febrero de 2026
This was way too light and did not last.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Jordan - Thank you for reaching out! We are sorry to hear that your color formulation came out lighter than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Lissy L.
1 de febrero de 2026
Did not cover greys
PUBLICADO POR:
Lissy L.
1 de febrero de 2026
Unfortunately the product did not cover my greys as I had hoped.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Lissy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Renee P.
1 de febrero de 2026
Not as good as it use to be
PUBLICADO POR:
Renee P.
1 de febrero de 2026
My last order was really bad. It barely lasted 8 days and I didn't wash it after dyeing it. My white hairs were still lighter then the rest of my hair. The color seemed darker then usual. The color didn't seem to attach to the white strands. The dye rubbed off on my silk pillowcase.
I did receive a free box, not sure if that was the problem, but I have noticed in the past 2 years the dye now barely lasts 2 weeks and the color doesn't adhere to the grey as well as it use to. I use to be able to go 2 months before my white hair started to show again.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Renee - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Pat P.
29 de enero de 2026
Not covering grays entirely
PUBLICADO POR:
Pat P.
29 de enero de 2026
I like the color but I am still struggling with it covering my grays at the tempLes. When I get it done at the salon, it covers just fine.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Pat,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jennifer P.
29 de enero de 2026
Color problem
PUBLICADO POR:
Jennifer P.
29 de enero de 2026
The color was too light. I wanted a deep vibrant red. Like burgundy
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Jennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear your color ended up being too light. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
S H.
29 de enero de 2026
Think carefully and research before you buy!
PUBLICADO POR:
S H.
29 de enero de 2026
For the second time I have had my hair ruined by eSalon, I expected the colour I chose to be lighter than my natural dark brown. Not only did it not lighten my hair at all it left a red tinge on it, certainly not the golden brown colour shown on the website. Had I previously dyed my hair I could perhaps understand, but my hair was completely natural, the company is not transparent about the products and gives expectations they have no hope of achieving. I was told after contacting them that my hair will not lift using the colour as it is dark brown, why oh why then are they offering me a colour that has no hope of working! Think carefully before you ruin your hair with these products!
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PUBLICADO POR:
Nana H
Respuesta de nuestros expertos
S. H.—We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Ines K.
28 de enero de 2026
Naja…
PUBLICADO POR:
Ines K.
28 de enero de 2026
Anwendung Erklärung sehr gut.Aber leider fiel die Farbe nicht wie gewünscht aus.Eigentlich für mich verständlich. Also sollte man nicht solche Versprechen machen.Und dann habe ich eine Lieferung übersprungen um die erste Haarwäsche abzuwarten aber leider wurde das nicht berücksichtigt.Und schon wieder wurde eine für mich falsche Mischung versendet.
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PUBLICADO POR:
Vivian B.
Respuesta de nuestros expertos
Ines - Vielen Dank, dass Sie sich an uns bei eSalon gewandt haben! Es tut uns sehr leid zu hören, dass unsere Farbe nicht Ihren Erwartungen entsprochen hat. Unsere Color Happiness Garantie nehmen wir sehr ernst. Wir möchten gemeinsam mit Ihnen eine Lösung finden, damit Ihr Haar wieder optimal aussieht. Bitte halten Sie Ausschau nach einer E Mail von uns in Kürze. Wir werden uns bei Ihnen melden, um das in Ordnung zu bringen.
PUBLICADO POR:
Cyndi G.
25 de enero de 2026
Hair color
PUBLICADO POR:
Cyndi G.
25 de enero de 2026
Did not last like it used to. Started washing out with first shampoo and I used shampoo for color treated hair that I used 10 years ago when I purchased your product. I would like my next order a shade or two darker than last order please
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Cyndi - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Robin F.
25 de enero de 2026
First application
PUBLICADO POR:
Robin F.
25 de enero de 2026
Not covering my gray.
So messy!
Not happy
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Robin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nicole C.
21 de enero de 2026
New color
PUBLICADO POR:
Nicole C.
21 de enero de 2026
Ii love the product itself but was a little too orange. The company is so awesome that they have offered me a free color set to fix my color the exact way that I choose.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Nicole - We truly appreciate your feedback and so sorry to hear that the color was too orange. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Enrica D.
21 de enero de 2026
Enrica
PUBLICADO POR:
Enrica D.
21 de enero de 2026
Die Produkte sind zweifellos gut und es wird viel Sorgfalt darauf verwendet.
Ich verwende die ammoniakfreie Coloration, allerdings verlieren die Haare bereits ab der dritten Haarwäsche am Ansatz an Farbe, sodass das Grau wieder sichtbar wird. Zusätzlich wirken die Haare am Ansatz beschwert und werden sehr schnell fettig. Vielleicht ist diese Art der Coloration für mich nicht geeignet.
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PUBLICADO POR:
Vivian B.
Respuesta de nuestros expertos
Enrica -Es tut uns leid zu hören, dass Sie von der Grauabdeckung Ihrer letzten Farbbehandlung enttäuscht waren. Ihre Zufriedenheit ist uns wichtig, und wir nehmen unsere Farbgarantie sehr ernst. Bitte achten Sie auf eine E-Mail von uns, damit wir das Problem umgehend für Sie lösen können. Wir bedanken uns herzlich für Ihr Feedback und die Möglichkeit, das Problem zu beheben!
PUBLICADO POR:
Michele H.
17 de enero de 2026
Terrible
PUBLICADO POR:
Michele H.
17 de enero de 2026
I was sent two totally different colors in my first order. It was bad, really bad. Would not recommend. Ever.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Michele - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sharim A.
16 de enero de 2026
Good product, decent service, but not what I expected
PUBLICADO POR:
Sharim A.
16 de enero de 2026
I have been struggling to figure out what score to give to this review. Yes the product is great. It left my hair shiny and healthy but the biggest issue is that it made my hair darker and I never wanted my hair to go darker. So now my very long virgin hair has been messed up because either I have to use a colour remover, wait for it to wash out or get highlights The original solutions given by the colorist were not great to be honest and also when I asked a direct question of what type of colour was I supposed to be getting I never got a real reply. It has still not explained to me why my hair ended up being so much darker when theoretically I went for a colour that it’s lighter than my natural hair colour so maybe if you want to darken your hair this is a great product. If you wanna go lighter, I will have my reservations. Something went wrong and I still cannot figure out where it went wrong. Would I try it again? Probably not. Do I regret it? Not really? I only paid £12 but if I had paid a lot more I would definitely have asked for some sort of compensation so I can get my hair professionally fixed but I only paid £12 it’s not worth it.
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PUBLICADO POR:
Nana H
Respuesta de nuestros expertos
Sharim - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to make it right! Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Maria M.
15 de enero de 2026
Wasn’t
PUBLICADO POR:
Maria M.
15 de enero de 2026
That’s wasn’t the color
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Maria,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Caroline R.
14 de enero de 2026
I didn’t receive it
PUBLICADO POR:
Caroline R.
14 de enero de 2026
I didn’t receive the products and despite requesting them to be resent I have not received any products or a refund
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PUBLICADO POR:
Nana H
Respuesta de nuestros expertos
We truly appreciate your feedback! Upon reviewing your profile, I see that you have already worked with one of our Color Experts to resolve your concern. If you still need help on the matter, just drop us an email; we are happy to help!
PUBLICADO POR:
Michelle S.
14 de enero de 2026
Farbe deckt ja mal überhaupt nicht
PUBLICADO POR:
Michelle S.
14 de enero de 2026
Hatte vor einem Jahr bei esalon bestellt und die perfekte Farbe erhalten, zwischendurch wurde wahrscheinlich was an der Rezeptur verändert nun deckt sie einfach überhaupt nicht mehr (habe Schwarzbraun bestellt und gerade meine Haare gefärbt und mein Ansatz hat sich einfach null verändert). Was auch immer ihr getan habt, macht das bitte rückgängig. Bis dahin werd ich hier leider nicht mehr bestellen. Ist sehr schade, da ihr wie gesagt am Anfang die perfekte Farbe für mich hattet und dann auch noch PETA verifiziert, ab jetzt werde ich wieder zur Konkurrenz greifen müssen. Echt sehr sehr schade, aber hoffe euer Profit stimmt.
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PUBLICADO POR:
Vivian B.
Respuesta de nuestros expertos
Michelle -Es tut uns sehr leid, dass Sie mit dem Ergebnis Ihrer Farbbehandlung unzufrieden sind. Wir stehen voll und ganz hinter unserer eSalon Color Happiness Guarantee und werden gemeinsam mit Ihnen daran arbeiten, Ihre Haarfarbenwünsche zu erfüllen. Bitte achten Sie auf eine E-Mail von uns mit den nächsten Schritten! Wir bedanken uns herzlich für Ihr Feedback.
PUBLICADO POR:
Loriann W.
10 de enero de 2026
Didn't color the grey
PUBLICADO POR:
Loriann W.
10 de enero de 2026
I was disappointed in the results. The grey did not cover. I had to purchase a store product to cover it.
Too expensive for no results.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Loriann,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Natasha P.
10 de enero de 2026
Weak colour
PUBLICADO POR:
Natasha P.
10 de enero de 2026
Very mild coverage. I don’t have any greys and found that this was by far one of the worst colourings I’ve had. It threw a strong shade of red even though I specifically asked for a medium brown. Disappointing at the least.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Natasha P. - Thank you for your feedback. We're so sorry to hear that you are disappointed by the coverage of your hair colour and the shade. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly.
PUBLICADO POR:
Noémi S.
9 de enero de 2026
Not satisfied at all.
PUBLICADO POR:
Noémi S.
9 de enero de 2026
I didn't have any colour on my hair, I was asking for a lighter, ash colour. However the end result was a lighter colour with orange / red effect. I said okay, I will give a second chance, asked them to make it lighter with ash. I also attached photos. They said it can be a bit lighter but not much. The result was exactly the same, nothing changed, it looks orange and ugly. I need to go the hairdresser to fix it...
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PUBLICADO POR:
Vivian B.
Respuesta de nuestros expertos
Noémi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Natasha W.
9 de enero de 2026
Looks lovely at first
PUBLICADO POR:
Natasha W.
9 de enero de 2026
The colour looks great at first but after 2 washes it seems to wash out (permanent hair colour)
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PUBLICADO POR:
Nana H
Respuesta de nuestros expertos
Natasha - Thank you for your feedback! We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Colours, we may have a simple solution for you. Our Colour Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further.
PUBLICADO POR:
Elizabeth W.
9 de enero de 2026
Very disappointing
PUBLICADO POR:
Elizabeth W.
9 de enero de 2026
Was hoping for something even better than a drugstore box color but this is definitely a worse color for me. All I notice is that it gave my roots a more reddish hue which was not what I wanted at all.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Elizabeth - We’re so sorry to hear that your roots had more of a reddish hue. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Margot W.
8 de enero de 2026
Poor grey coverage
PUBLICADO POR:
Margot W.
8 de enero de 2026
Did not adequately cover grey hair. Was better than pre application but not by much. I liked the fact there was no scalp irritation and the smell of product was minimal. I wouldn’t continue with this product unless next kit addressed the grey situation!
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Margot - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Glenda F.
7 de enero de 2026
Specialized formula
PUBLICADO POR:
Glenda F.
7 de enero de 2026
Did not color my roots in the front.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Glenda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
carol H.
5 de enero de 2026
Color
PUBLICADO POR:
carol H.
5 de enero de 2026
The mahogany added into the color looks awful when my hair is done. Very dark and want to have lighter natural looking auburn as my overall color when I am finished. I haven't used the last 2 boxes and will try one of them again this week but have not been happy with the darkness as does not look natural on me. I am used to the light to medium auburn with some lighter highlights
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Carol -We’re so sorry to hear that you were disappointed by the results of your color application - that the color was too dark. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Carmel M.
2 de enero de 2026
Colour to dark
PUBLICADO POR:
Carmel M.
2 de enero de 2026
I found communication in the ordering process, very difficult because the email thread went too long and the emails got mixed up. The colour ended up being too dark and dull.
Very disappointed with Luke’s response. Standard response claim the customer
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PUBLICADO POR:
Teresa C.
31 de diciembre de 2025
Grey cover
PUBLICADO POR:
Teresa C.
31 de diciembre de 2025
Whilst I asked for a slightly darker shade this time because the original color didn't cover the gray at the roots it was very dark and didn't cover the grey around the hairline or at the temples. 😔
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PUBLICADO POR:
Nana H
Respuesta de nuestros expertos
Teresa - We are sorry to hear that you were disappointed by the grey coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Doris Lilli R.
28 de diciembre de 2025
Color set
PUBLICADO POR:
Doris Lilli R.
28 de diciembre de 2025
Deine Zufriedenheit steht bei uns an erster Stelle.
Du bist nicht überzeugt? Es geht auf uns.
Diese Aussage stimmt nicht. Wollte die dritte bestellte Packung zurückgeben, weil ich bemerkt hatte, dass meine Haare von dieser Colouration kaput gehen. Nun soll den Rückversand einer ungeöffneten Packung bezahlen. Der Versand nach England kostet fasst soviel wie das Produkt.
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PUBLICADO POR:
Luke H.
Respuesta de nuestros expertos
Hallo, es tut mir sehr leid zu hören, dass Sie mit Ihrer Farbe unzufrieden waren. Sorry für die Verwirrung. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen. Ich wende mich persönlich an Sie. Checken Sie bitte Ihre E-Mails.
PUBLICADO POR:
Julie L.
27 de diciembre de 2025
Je n'aime pas.
PUBLICADO POR:
Julie L.
27 de diciembre de 2025
Bonjour,
Je voulais une coloration plus foncée qui couvre mes cheveux blancs.
Mais c'est toujours un blond cuivré et cela ne couvre pas bien du tout mes cheveux blancs aux racines.
Je suis déçu.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Julie L. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. Veuillez vérifier vos emails pour plus d'information.
PUBLICADO POR:
Kerry L.
24 de diciembre de 2025
Same issue with every dye
PUBLICADO POR:
Kerry L.
24 de diciembre de 2025
I decided to try this custom color thing as standard dyes don't let one adjust undertones.. I wanted by dye to be as ashy as humanly possible and alas, it was not. It faded within 2 washes and had warm undertones that I specifically asked to avoid
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Kerry,
We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
PUBLICADO POR:
Miss W.
24 de diciembre de 2025
The products are great.
PUBLICADO POR:
Miss W.
24 de diciembre de 2025
Unfortunately the root colour wasn't right and so although it blends it is different to the rest of my hair.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Miss W. - Thank you for your feedback! We are so sorry to hear that your root colour looks different. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
.
22 de diciembre de 2025
Color
PUBLICADO POR:
.
22 de diciembre de 2025
Pretty color just too gold not happy because I thought I was getting a beige blond like it said.
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PUBLICADO POR:
Debbie K.
21 de diciembre de 2025
Gray visible
PUBLICADO POR:
Debbie K.
21 de diciembre de 2025
This time color only lasted a week and half, about 10 days and my gray on roots very noticeable, only washed my hair once during that time. not impressed this time with product. Thanks Debbie
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Debbie,
We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
meena H.
20 de diciembre de 2025
Totally disappointed
PUBLICADO POR:
meena H.
20 de diciembre de 2025
I ordered this looking at all.the reviews online and was very excited to see my customized package with even my name on it. I followed the instructions and mixed the color and the developer in the bottle and shaked vigorously. Meanwhile i was tying my hair and getting ready to apply and next thinkninsee the bottle bulged and it started foaming and that was the beginning of my disappointment. After catching up the overflowed one and the remaining in container i started applying, as i have long hair i took an hour to finish it. As instructed left it for 30 mts and wahed it. Not even a single grey strand was colored, it was such a waste of money and time. I am glad i did not start a subscription. Really upset about this.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Meena,
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Andrea H.
19 de diciembre de 2025
Colour has faded
PUBLICADO POR:
Andrea H.
19 de diciembre de 2025
When I dyed my daughter hair last week it looked lovely, the colour was perfect but after a few washes it has faded which shouldn't happen as it's supposed to be permanent and her blonde has started coming through so now looks streaky and dull.
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PUBLICADO POR:
Nana H
Respuesta de nuestros expertos
Andrea - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs.
PUBLICADO POR:
Marta M.
18 de diciembre de 2025
Hair colour
PUBLICADO POR:
Marta M.
18 de diciembre de 2025
My hair become extremely dry after few months
I was very disappointed because i order ammonia free, i used ammonia free before for different company and didn't cause such damager as your colour, make me wonder if is genuine ammonia free.
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PUBLICADO POR:
Dwain E.
Respuesta de nuestros expertos
Marta - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Farah D.
13 de diciembre de 2025
I didn’t like it
PUBLICADO POR:
Farah D.
13 de diciembre de 2025
The color didn’t work on Some grey hair along ear line and sides of ear . I tried twice it didn’t touch at all
It’s free from strong chemicals it’s a good point. My eyes didn’t tear after use
I will not buy it again
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PUBLICADO POR:
Nana H
Respuesta de nuestros expertos
Farah - We are sorry to hear that you were disappointed by the grey coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you. We appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Peggy F.
11 de diciembre de 2025
Inaccurate color formula
PUBLICADO POR:
Peggy F.
11 de diciembre de 2025
I used to love my formula with eSalon, but this one was different. Not enough copper, too much blonde and it did not cover my grays well even though I saturated my roots!
Very disappointed this time around. Does not even look like I colored it at all. I wanted it to look good because I have a beach vacation coming up in a week! 😒
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Peggy - We truly appreciate your feedback and so sorry to hear that your color did not have enough copper. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Margot M.
11 de diciembre de 2025
Mauvaise formulation
PUBLICADO POR:
Margot M.
11 de diciembre de 2025
J’ai demandé un châtain clair cendré pour mes cheveux qui étaient châtains clairs, je me suis retrouvée avec des longueurs châtains foncées et des racines rousses !!! Obligée d’aller chez un coloriste pour rattraper ce carnage..
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Margot M. - Merci pour votre commentaire. Nous sommes sincèrement désolés que votre coloration vous a déçue et que les solutions proposées par nos coloristes ne répondent pas à vos attentes. Nous restons à votre disposition si vous avez des questions. Une nouvelle fois, nous vous présentons nos excuses pour cette expérience qui ne vous a pas satisfaite.
PUBLICADO POR:
Norma T.
9 de diciembre de 2025
Damaged my hair
PUBLICADO POR:
Norma T.
9 de diciembre de 2025
The chemicals dried and damaged my hair.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Norma - We’re truly sorry to hear that you experienced some damage that could have been caused by our hair color. We have reached out to you via email with more details on next steps and how we can help get this resolved for you.
PUBLICADO POR:
Danielle O.
8 de diciembre de 2025
Unfortunately colour isn’t for me
PUBLICADO POR:
Danielle O.
8 de diciembre de 2025
Colour didn’t take on greys again and hair is washed out looking would much prefer a gold based brown
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PUBLICADO POR:
Nana H
Respuesta de nuestros expertos
Danielle - We are sorry to hear that you were disappointed by the grey coverage again. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you. We appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
vykki M.
7 de diciembre de 2025
Good coverage
PUBLICADO POR:
vykki M.
7 de diciembre de 2025
The colour covers my greys and had good coverage but this is not the colour I requested. Got no response from customer service when I contacted them. Very Disappointed. i feel like they have me a colour they wanted rather than what I wanted.
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PUBLICADO POR:
Nana H
Respuesta de nuestros expertos
Vykki - We're truly sorry to hear that your color was not the one you'd requested. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Rachel F.
6 de diciembre de 2025
Not even remotely the color it says it will be
PUBLICADO POR:
Rachel F.
6 de diciembre de 2025
I have brown hair and wanted a rich copper, it showed me that with my current color I could get that with their specific formula. Not only is it not even remotely copper, it looks exactly like my hair before I dyed it. I followed all the instructions to the letter, so I’m bummed out because I was really looking forward to a change
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Rachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Jess M.
5 de diciembre de 2025
No change
PUBLICADO POR:
Jess M.
5 de diciembre de 2025
I wanted to try this as it seems better quality than the regular box dye from the supermarket market - and while the package was layed out beautifully, there was absolutely no change to the colour of my hair. I asked for dark brown ash and specified that I wanted the red tinge gone (hence the ash) but it’s still there - potentially even more prominent. I strictly followed all instructions. Pretty disappointed so will probably just have to go back to the trusty Cole’s box dye
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PUBLICADO POR:
Nana H
Respuesta de nuestros expertos
Jess - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and make this right. Please keep your eyes out for an email from us shortly.
PUBLICADO POR:
Janet A.
3 de diciembre de 2025
Not good
PUBLICADO POR:
Janet A.
3 de diciembre de 2025
This was the worst color ever…way too dark! I need it replaced ASAP for free….you really got this one wrong!
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Janet - We truly appreciate your feedback and we are so sorry to hear your color was too dark! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Carole A.
1 de diciembre de 2025
Une horreur !
PUBLICADO POR:
Carole A.
1 de diciembre de 2025
Bonjour,
L’avant-dernière fois j’avais demandé un peu plus foncé, puis comme c’était un peu trop foncé, j’ai ensuite demandé une teinte entre les deux.
À ma grande stupéfaction, la dernière teinte reçue était ROUGE 😳
J’ai été obligée d’acheter des produits pour retirer le pigment rouge tant que possible puis ai acheté un châtain au supermarché !
Je suis extrêmement insatisfaite et ne comprends pas, certainement une méchante erreur car jusqu’à maintenant c’était plutôt satisfaisant.
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PUBLICADO POR:
Nana H
Respuesta de nuestros expertos
Carole - Merci pour votre commentaire! Nous sommes désolés d’apprendre que votre formulation de couleur est ressortie plus rouge que prévu. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par e-mail afin de vous aider et de remédier à cette situation. Veuillez vérifier vos e-mails pour les prochaines étapes. À très vite !
PUBLICADO POR:
Jeannette S.
29 de noviembre de 2025
Nicht die bestellte Farbe
PUBLICADO POR:
Jeannette S.
29 de noviembre de 2025
Mittelblond bestellt, mittelbraun bekommen
Kaum Grauhaarabdeckung
Vom Pearleffekt keine Spur
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PUBLICADO POR:
Vivian B.
Respuesta de nuestros expertos
Jeannette – vielen Dank für dein Feedback.
Nachdem wir dein Kundenkonto geprüft haben, konnten wir sehen, dass du bereits mit einem unserer Farbexperten in Kontakt bist, um das Problem zu lösen. Bitte lass uns wissen, wenn es noch etwas gibt, womit wir dir weiterhelfen können!
PUBLICADO POR:
Rosario P.
28 de noviembre de 2025
Gray
PUBLICADO POR:
Rosario P.
28 de noviembre de 2025
No gray coverage
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Rosario - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Lorraine K.
27 de noviembre de 2025
Cost issue.
PUBLICADO POR:
Lorraine K.
27 de noviembre de 2025
I love the product and I needed the large bottle the first time I purchased to fix a colour mistake. This time though, I just need to do my roots and it’s nearly £30 for a whole bottle to use maybe a 1/3 of it?! It’ll last a couple of weeks before I need to purchase again. So I won’t be purchasing again unless esalon introduce a roots only option for a much lower cost AND the delivery price really needs looked at. £6 for standard delivery and £10 if it’s express which still takes a couple of days is really not good enough. You have a great business and I love the product but the prices are simply too high if I’m just needing to colour my roots every couple of weeks.
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PUBLICADO POR:
Nana H
Respuesta de nuestros expertos
Lorraine - We really appreciate your feedback about our product and the shipping cost! We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs.
PUBLICADO POR:
Pamela B.
26 de noviembre de 2025
mold or chunks inside liquids
PUBLICADO POR:
Pamela B.
26 de noviembre de 2025
i've tossed at least 2 kits due to big chunks floating in the liquids...looks like mold or other substance. Gross!
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Pamela,
We apologize that you found unusual particles in your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process and explaining why this happened.
PUBLICADO POR:
Debra Z.
25 de noviembre de 2025
Still left with grays
PUBLICADO POR:
Debra Z.
25 de noviembre de 2025
Followed directions. One before was fine. This time it didn’t cover all grays.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Debra - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Sara H.
23 de noviembre de 2025
Hair falling out
PUBLICADO POR:
Sara H.
23 de noviembre de 2025
I love the color but it made my hair fall out.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Sara - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email as well. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
PUBLICADO POR:
Aly R.
18 de noviembre de 2025
Color not what was expected
PUBLICADO POR:
Aly R.
18 de noviembre de 2025
My color was way off, I have always loved my color in the past. It was not what I had been accustomed to. I am going to have to have my color corrected
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Aly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Katy S.
18 de noviembre de 2025
great concept, lackluster results
PUBLICADO POR:
Katy S.
18 de noviembre de 2025
I love the idea of a custom at-home hair dye, but the results left something to be desired. I selected the dye I wanted but was told that it was too far from my natural color and that I should select something more subtle. My intention was to go darker so it’s not as if there was bleach involved.
I followed eSalon’s guidance and went with a color closer to my natural hair and the result was hardly noticeable. Furthermore, it lasted maybe three or four washes before completely washing out. I did select a Demi dye, which I’ve done at the salon in the past, so I knew it would fade gradually, but it was SO temporary. I also typically have super shiny hair after getting it dyed at the salon or with other at-home dyes, but that was not the case here. My hair felt a bit gritty even after thoroughly washing the dye out.
I want to love this so much and would maybe give it another go with a new color and permanent formula, but for now I think I’ll suck it up and shell out some $$$ at the salon to get my preferred color for the holidays.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Katy,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Maria S.
11 de noviembre de 2025
Colour review
PUBLICADO POR:
Maria S.
11 de noviembre de 2025
Colour is nice, but didn't cover the grey hair.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Maria S. - Thank you for your feedback. We're so sorry to hear that your hair colour didn't cover the greys. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly.
PUBLICADO POR:
H K.
11 de noviembre de 2025
Not very good result
PUBLICADO POR:
H K.
11 de noviembre de 2025
I liked in the kit only conditioner nd shampoo,hair color results not impressive 🙃
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PUBLICADO POR:
Nana H
Respuesta de nuestros expertos
Hi H, Thank you for your feedback. Here at eSalon, we are always striving to improve and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that you were not impressed with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Joanna K.
9 de noviembre de 2025
Leider bin ich nicht zufrieden
PUBLICADO POR:
Joanna K.
9 de noviembre de 2025
Bin nicht zufrieden
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PUBLICADO POR:
Luke H.
Respuesta de nuestros expertos
Hallo, es tut mir sehr leid zu hören, dass Sie mit Ihrer Farbe unzufrieden waren. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter!
PUBLICADO POR:
Kimberly H.
6 de noviembre de 2025
Not good!
PUBLICADO POR:
Kimberly H.
6 de noviembre de 2025
My hair is bright red just at the ends. Not sure what happened as this never occurred before! I been using this product for several years. It actually happened again but it much worse now! I have not heard from you. I had updated my email address today. Sorry about that.
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PUBLICADO POR:
Charlotte H.
2 de noviembre de 2025
Nothing like the colour requested!
PUBLICADO POR:
Charlotte H.
2 de noviembre de 2025
Followed the instructions step by step and sent in a photo and description of my desired colour which was an auburn. I specifically said I do not want it red. So now my hair is very dull looking and red - like someone has coloured it with a crayon. I didn’t even take up the offer of a free replacement it’s that bad!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Charlotte H. - Thank you for your feedback. We're so sorry to hear that you are disappointed with your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Melissa U.
30 de octubre de 2025
Not sure why, but color was different
PUBLICADO POR:
Melissa U.
30 de octubre de 2025
I have been using the same color set for more than 2 years, so I do know what my tone looks like after I retouch it every 6 weeks. However, this time I am not sure why the color is different, darker but it didnt cover grays the same way either! So odd!
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Melissa,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Anna-Pia A.
29 de octubre de 2025
Haarfarbe
PUBLICADO POR:
Anna-Pia A.
29 de octubre de 2025
Leider habe ich eine allergische Reaktion von ihrer Haarfarbe bekommen. Ich dachte ihre Farben wären besser als die in der Drogerie gewesen, aber leider doch nicht. Ich möchte in Zukunft nichts mehr bei Ihnen bestellen.
Tut mir leid, liebe Grüße aus Ulm, Ungaro Anna Pia
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PUBLICADO POR:
Luke H.
Respuesta de nuestros expertos
Hallo, Es tut uns leid zu hören, dass Sie nach der Verwendung unserer Produkte eine allergische Reaktion hatten. Ich melde mich bei Ihnen per Email und Ihnen die weiteren Schritte mitteilen.
PUBLICADO POR:
Natalie B.
28 de octubre de 2025
Unhappy
PUBLICADO POR:
Natalie B.
28 de octubre de 2025
My greys did not cover were back within a week and it was way darker than I was expecting looked too black
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Natalie B. - Thank you for your feedback! We're so sorry to hear that your hair colour was darker than expected and didn't cover the greys. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
PUBLICADO POR:
christine D.
28 de octubre de 2025
Je n'ai pas recu la meme couleur
PUBLICADO POR:
christine D.
28 de octubre de 2025
Je n'ai pas recu la meme couleur elle est plus foncee.plus terne.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Christine D. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre coloration soit plus foncée et terne cette fois. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. Veuillez vérifier vos emails pour plus d'information.
PUBLICADO POR:
Hazel S.
25 de octubre de 2025
Great coverage. Poor hair condition
PUBLICADO POR:
Hazel S.
25 de octubre de 2025
I’ve used box dye for years and thought I’d try esalon. Since using it my hair is in poor condition. Now my hair is knotty, tangles easily and my curl clumps are no longer fat and juicy. I’ve tried deep conditioning and a protein treatment with minimal results. This dye is the only new product in my routine. The coverage is amazing and, although darker than I expected, the colour is great. Such a shame
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Hazel S. - Thank you for reaching out to us! We are so sorry to hear your hair is damaged after colouring. Our customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Toni H.
24 de octubre de 2025
Won't Order Again
PUBLICADO POR:
Toni H.
24 de octubre de 2025
I love this company's hair color. It colors evenly and is easy to use. But as for there customer service is horrible. I can't get a simple question answered! Time to find another user friendly company that doesn't make you jump through hoops just to get simple question answered.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Toni,
We’re truly sorry that our customer service did not meet your expectations. We take our clients' feedback to heart and continue to improve our products and eSalon experience each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kim C.
23 de octubre de 2025
Poor
PUBLICADO POR:
Kim C.
23 de octubre de 2025
I was sent black like I asked for but once I had put the colour on my roots went ginger not the black it says I've had to go to a salon to have this corrected though I was cutting the cost using salon but I've now had to pay out for this to be corrected at a salon
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Kim C. - Thank you for sharing your feedback with us. We are so sorry to hear that your hair colour came out brassy on your roots, and we want to make things right. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps.
PUBLICADO POR:
Monika F.
23 de octubre de 2025
Unglücklich
PUBLICADO POR:
Monika F.
23 de octubre de 2025
Leider bin ich mit meiner Farbe nicht so glücklich. Habe ein aschiges Mittelbraun bestellt und habe ein rötliches Resultat erhalten. Ich sehe nun aus als hätte ich einen rotbraunen nachwuchs :,(
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PUBLICADO POR:
Luke H.
Respuesta de nuestros expertos
Hallo, es tut mir sehr leid zu hören, dass Sie mit Ihrer Farbe unzufrieden waren. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter!
PUBLICADO POR:
Norma L.
23 de octubre de 2025
Awful. One time is red then black.
PUBLICADO POR:
Norma L.
23 de octubre de 2025
I have pictures of how different the color were.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Norma - We truly appreciate your feedback and are so sorry that the color was first red then black! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Violet S.
22 de octubre de 2025
Didn’t cover white
PUBLICADO POR:
Violet S.
22 de octubre de 2025
I have white around my temples only and this did absolutely nothing to cover that up. Guess I’ll be looking for another hair color
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Violet - We are sorry to hear that you were disappointed by the gray/white coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Kristen L.
21 de octubre de 2025
Wrong color and massive hair loss
PUBLICADO POR:
Kristen L.
21 de octubre de 2025
this is an orange brown and looks like i have bleached roots and a massive ball of hair came out in the shower. Do not recommend
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Kristen,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Nikita C.
20 de octubre de 2025
Roots different colour to ends
PUBLICADO POR:
Nikita C.
20 de octubre de 2025
I went darker to get a more even look. I have been copper for years and wanted a more brunette tone but still with red undertones. My roots were a flat brown and ends a red undertone. I didn’t receive was I expected I guess
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Nikita C. - Thank you for your feedback. We're so sorry to hear that you are disappointed with your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly.
PUBLICADO POR:
Karlana D.
20 de octubre de 2025
Felt like a semi-permanent dye
PUBLICADO POR:
Karlana D.
20 de octubre de 2025
I’m on the phone to customer services trying to order a new hair dye as my greys came through about 2 weeks ago. I’m going to an important work meeting and wanted my hair to look nice and have tried calling customer services at 2.55pm. However after 5 minutes being on hold the call dropped and said the offices were closed. This is not good customer service, as I’ve specifically left work early to call someone to discuss this matter urgently!! Whilst the colour is now correct the length of time the dye has lasted is far from good.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Karlana D. - We appreciate your feedback here at eSalon! We are so sorry to hear that you had trouble reaching us by phone. Our Customer satisfaction is very important to us, and we want to ensure your experience is smooth and enjoyable. Please keep your eyes out for an email from your colourist soon. We'll be reaching out to you to make this right!
PUBLICADO POR:
Lauren L.
16 de octubre de 2025
Dark brown copper
PUBLICADO POR:
Lauren L.
16 de octubre de 2025
The roots turned out much darker and were more of a burgundy colour. Very dark. Almost looks black the first few days. Ends quickly faded leaving the overall colour looking patchy.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Lauren,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Rosalind S.
16 de octubre de 2025
Color too dark.
PUBLICADO POR:
Rosalind S.
16 de octubre de 2025
I don't know why but my color turned out too dark this last go round. Please insure I get my usual medium blonde next time. Thanks
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Rosalind,
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Natalia F.
15 de octubre de 2025
Terrible customer service
PUBLICADO POR:
Natalia F.
15 de octubre de 2025
The product is good and very good quality. But their cusromer service is terrible, they ignore my email and no response at all.
I ordered once and unfortunately the color didn't work out. It was my mistake because I forgot to cancel, however not even a heads up from them that the renewal was coming up. I email them, no response and they decided to ship the product and charged me £27.
I will make sure I never buy from you again
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PUBLICADO POR:
Luke H.
Respuesta de nuestros expertos
Hello Natalia, sorry for any confusion and any inconvenience! We did receive your email on the day of processing the order, but we would advise calling us when you need an order canceled on the same day. That way, you're speaking to a customer service representative immediately who can look into this. Our email response time can take a day or so. We do actually send a reminder 5 days before processing an order, just to let you know of the scheduled upcoming order. As we hadn't heard from you before processing, we thought we were OK to make and ship your order as part of your Flex-Plan. I've received your email and will advise you on the next steps via email. Keep an eye on your inbox. Sorry again for any inconvenience!
PUBLICADO POR:
Frankie J.
15 de octubre de 2025
Please cancel my subscription
PUBLICADO POR:
Frankie J.
15 de octubre de 2025
My hair is breaking out badly.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Frankie - We are so sorry to hear that! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Char J.
13 de octubre de 2025
Want it to work but???
PUBLICADO POR:
Char J.
13 de octubre de 2025
I don't get it. The gray just doesn't get covered and the rest of the hair gets all the color??? I am at a loss.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Charmaine,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Jennifer O.
13 de octubre de 2025
Root color very far off. Over all color loos awful after 5 washes
PUBLICADO POR:
Jennifer O.
13 de octubre de 2025
I would not recommend anyone do this color. For one it isn’t permanent. It’s supposed to last 25-28 washes. My hair is turning pink vrs a beautiful red. The root color was incredibly darker and didn’t match at all.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Jennifer,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Romina R.
10 de octubre de 2025
Pas suffisamment proche de la couleur demandée
PUBLICADO POR:
Romina R.
10 de octubre de 2025
La couleur était plus "rouge" que cuivrée.
Mes cheveux étant décolorés sur les longueurs, je me retrouve avec du roux/rose à certains endroits.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Romina R. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que votre coloration ne réponde pas à vos attentes. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. Veuillez vérifier vos emails pour plus d'information.
PUBLICADO POR:
Anna A.
7 de octubre de 2025
Last Color Mailed
PUBLICADO POR:
Anna A.
7 de octubre de 2025
I was very surprised to get it because I didn’t remember paying for it. I’m in transition of moving into a new place and starting a new job so if I am listed as a reoccurring payment, could you please put it on pause. Saying that I assumed the color was the color. I thought I had picked, but once I put it on, it was more in the red tones and this type of red tone I’m not fond of. I recently found online a color that’s in the pinkish family because my complexion and my eyes fit the red/pink family, but I’m still in the process of figuring out which one fits me the best that I can make a permanent ongoing color moving forward. Saying that you guys don’t have this color on your site.
But your product is amazing and everything that you do for new people that are coloring their hair at home is amazing. I just wish the choices were a lot better and easier to choose.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Anna - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Darinka F.
6 de octubre de 2025
Es gibt bessere Produkte für weniger Geld
PUBLICADO POR:
Darinka F.
6 de octubre de 2025
Es gibt bessere Produkte für weniger Geld, obwohl dieses ja mit Ammoniak ist und bessere Farbabdeckung bieten sollte. Die in der Drogerie erhältlichen Produkte für 1/3 des Preises haben eine wesentlich bessere Grauabdeckung
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PUBLICADO POR:
Luke H.
Respuesta de nuestros expertos
Es tut mir sehr leid zu hören, dass Sie mit Ihrer Farbe unzufrieden waren. Man kann auch zum Farb-Abo anmelden, um 20% bei jeder Bestellung zu sparen. Wir nehmen unsere Zufriedenheitsgarantie sehr ernst. Gern würden wir es wiedergutmachen und unser talentiertes Team von Coloristen stehen gern zur Verfügung zu helfen. Schreiben Sie uns bitte eine kurze E-Mail an [email protected] und wir helfen Ihnen weiter!
PUBLICADO POR:
Nicole S.
6 de octubre de 2025
Drying and coppery
PUBLICADO POR:
Nicole S.
6 de octubre de 2025
This color dried out my hair a ton. For a dark blonde/natural golden it came out very coppery and uneven on my hair. I’ve colored at home before with other brands and have never had such uneven coverage. .
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Nicole - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Leigh Anne O.
4 de octubre de 2025
Beautiful color but roots don’t hold long
PUBLICADO POR:
Leigh Anne O.
4 de octubre de 2025
The color and shine were out of this world. However my roots started to turn back gray quickly. Willing to try again
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Leigh,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color faded too quickly. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Leah H.
2 de octubre de 2025
Unsatisfactory results
PUBLICADO POR:
Leah H.
2 de octubre de 2025
I spoke to a colorist and sent a photo of my hair and asked for an ash brown color to remove all the red tones from my medium brown/red hair. I used the color AND the tint rinse and my hair is now even more copper red than it was before I dyed it!
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PUBLICADO POR:
Blanca M.
Respuesta de nuestros expertos
Leah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Lacy L.
30 de septiembre de 2025
The color didn't cover and seems to have a greenish tint in some places.
PUBLICADO POR:
Lacy L.
30 de septiembre de 2025
This is the first time I've had a problem with the color, it could be i picked the wrong color. I am not sure what to do about it now but I'm pretty disappointed.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Lacy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Lauren H.
29 de septiembre de 2025
So unbelievably damaging
PUBLICADO POR:
Lauren H.
29 de septiembre de 2025
Genuinely devastated. Colour is not what I asked for but the worst part is how damaged my hair is now. I am left with crunchy red straw on my head. Avoid! It’s going to take months to repair and my hair growth progress ruined because I’m going to have to cut the damage
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Lauren H. - Thank you for your feedback. We are so incredibly sorry to hear that your experience was not all it should have been and that your hair is damaged. Our Colour Happiness Guarantee is something we take seriously. We have reached out to you via email to better assist you with this matter. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Joanne S.
28 de septiembre de 2025
Not what I expected
PUBLICADO POR:
Joanne S.
28 de septiembre de 2025
The instructions were very unclear. they said roots only, however the colour was so different from my natural colour I decided to ignore this and apply to roots first, leaving for half the time and then spreading onto the rest of my hair and leaving for the remainder. glad I did as the colour was much darker than I expected and would have been ridiculous if just used on my roots. I had chosen perminent colour but wanted to still be able to see the variations in my hair (I had a lot of grown out roots but my ends were several colours from highlights) I hoped it would be darker at the roots but would then show varing shades throughout the rest of my hair, instead the result was just all dark and a block colour all over. I wouldn't mind but it was £27 and i would have gotten the same effect from a £8 box dye. my hair has been frizzy since I died it even though it has been 10 months since I last dyed my hair in the salon (bleach free highlights) so my hair was in pretty good condition before. The texture of my curls has also changed and they had dropped out a bit. After about 5-6 washes it is starting to look better than it did. I don't hate it but wouldn't be in a hurry to do it again.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Joanne S. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't meet your expectations. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly.
PUBLICADO POR:
Angela F.
28 de septiembre de 2025
Product
PUBLICADO POR:
Angela F.
28 de septiembre de 2025
Product made my scalp itch also made my dry & course. Also they have taken money out of my bank account, without my authorisation be careful when you order they do not notify you you've signed up for subscription
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Angela F. - Thank you for your feedback! We're so sorry to hear that you have had some discomfort after using our products. We have reached out to you via email to better assist you with this matter. Also, at eSalon, you can place a one-time order or subscribe to our Flex Plan and take advantage of the 20% off discounted price. The Plan can also be cancelled at any time on your account or by contacting us. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Mary G.
25 de septiembre de 2025
Like color, doesn’t cover gray
PUBLICADO POR:
Mary G.
25 de septiembre de 2025
I’m so disappointed. I tried the color twice in case I messed up the first time. But sadly no. The color is very nice, but by the 2nd wash my gray is showing.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Mary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Kelsey C.
25 de septiembre de 2025
Wrong color
PUBLICADO POR:
Kelsey C.
25 de septiembre de 2025
My hair looked good a couple days, but my roots turned incredibly orange within a week. Loved the highlight set, but my color was really off.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Kelsey,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sherb W.
24 de septiembre de 2025
I don't like it 😕
PUBLICADO POR:
Sherb W.
24 de septiembre de 2025
I DONT LIKE IT
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Sherb!
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Tracy G.
22 de septiembre de 2025
Dissatisfied
PUBLICADO POR:
Tracy G.
22 de septiembre de 2025
Still not happy with colour even after applying the ash tone, as previously discussed,my overall aim was to gradually become lighter and I'm now darker total opposite of what I've been wanting to achieve, I've actually went backwards, So unhappy and very disappointed!!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Tracy G. - Thank you for your feedback! We're so sorry to hear your hair colour is darker than expected. We have reached out to you via email to see what we can do about rectifying this situation, as per our Happiness Guarantee. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Joanne D.
22 de septiembre de 2025
Awful
PUBLICADO POR:
Joanne D.
22 de septiembre de 2025
The last 2 color kits have turned my roots reddish not darkest brown. I am really unsatisfied with the degradation of this product after using eSalon for many, many years. It is disappointing as I may need to go to the actual salon to get it fixed. I have now paused my subscription and am considering canceling.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Joanne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Stephanie M.
21 de septiembre de 2025
Didn’t cover my gray
PUBLICADO POR:
Stephanie M.
21 de septiembre de 2025
I asked for root coverage. Color looked good when I applied the product but I rinsed after 30 minutes as directed and it did nothing for my gray roots. Waste of money
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Stephanie!
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Veronica L.
21 de septiembre de 2025
all over hair color
PUBLICADO POR:
Veronica L.
21 de septiembre de 2025
I liked the color but it left my hair a bit dry more than store bought box.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Veronica - I am so happy to hear your are loving your color! We’re sorry to hear that your hair is feeling dry. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
Felipe H.
19 de septiembre de 2025
color does not stay all
PUBLICADO POR:
Felipe H.
19 de septiembre de 2025
wasted my time and money
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Felipe,
We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
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