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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Heather - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
mattie M.
12 de marzo de 2016
Consistently perfect color
PUBLICADO POR:
mattie M.
12 de marzo de 2016
The only improvement I would suggest is a slightly bigger bottle. I sometimes run out of dye.
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PUBLICADO POR:
Barb D.
12 de marzo de 2016
The color is absolutely perfect
PUBLICADO POR:
Barb D.
12 de marzo de 2016
I love the product; esalon colorists have matched my "before-gray" beautifully. But the instructions leave a lot to be desired. No reason is given for different instructions--apparently I'm supposed to spend $20 to color just my roots, now that I've been using esalon for a year. It would be nice if the instructions came with a paragraph explaining the changes.
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PUBLICADO POR:
Rachel Q.
Respuesta de nuestros expertos
Novap - We’re sorry you feel our product is too expensive. We create professional grade, customized products to suit each client’s needs. Our product ingredients are of exceptional salon quality and less damaging than standard ones. And, just like in a salon, our expert stylists are available for consultation with every order for guidance. Our service provides an exceptional value: it’s far superior to off-the-shelf products and significantly lower than the expense you would typically pay at a salon.
PUBLICADO POR:
Jackie M.
12 de marzo de 2016
Consistent color
PUBLICADO POR:
Jackie M.
12 de marzo de 2016
I never have the brassy, dark color I would get from drugstore brands.
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PUBLICADO POR:
Mandy K
11 de marzo de 2016
Changes requested were perfect!
PUBLICADO POR:
Mandy K
11 de marzo de 2016
My first delivery was too dark so I contacted esalon to adjust the formula. The first adjustment still had a little too much brown and purple. My second request has given me the perfect balance of red and brown for a great auburn color!
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PUBLICADO POR:
Trevor M.
Respuesta de nuestros expertos
Mandy - We're glad to hear that you're enjoying your adjusted hair color! We truly value your feedback and look forward to hearing from you again in the future!
PUBLICADO POR:
Christal K.
11 de marzo de 2016
Color
PUBLICADO POR:
Christal K.
11 de marzo de 2016
Would like to go a little lighter next time but I love this one.
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PUBLICADO POR:
Trevor M.
Respuesta de nuestros expertos
Christal - We're glad to hear that you're enjoying your current hair color! Let us know on your next order and we can go lighter next time. We look forward to our next opportunity to delight you!
PUBLICADO POR:
corina E.
11 de marzo de 2016
perfect color
PUBLICADO POR:
corina E.
11 de marzo de 2016
The color is great, but neither this time it didnt cover well the grey hair.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Corina - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Kim H.
11 de marzo de 2016
Nice color
PUBLICADO POR:
Kim H.
11 de marzo de 2016
I really like my color and it is easy to change when I want a bit more red or want to go more brunette. My only complaint is that it is so difficult to get off of the scalp. I scrub and scrub in an effort to remove it. After a week or so, I finally feel that it is completely clean.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Kim - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You custom color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Ann L.
11 de marzo de 2016
Lots of compliments
PUBLICADO POR:
Ann L.
11 de marzo de 2016
Shipping is a little slow, but I love the color and how well they matched the color for me. I have thick long hair and it's always enough color
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PUBLICADO POR:
Trevor M.
Respuesta de nuestros expertos
Ann - We're thrilled to hear that you're enjoying your hair color! We apologize for the less than optimal shipping time. We look forward to our next opportunity to delight you!
PUBLICADO POR:
Diane K H.
11 de marzo de 2016
Nice Product
PUBLICADO POR:
Diane K H.
11 de marzo de 2016
Product results in great hair color & is easy to use. My only issue is cost, especially with shipping charges.
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PUBLICADO POR:
Trevor M.
Respuesta de nuestros expertos
Sheryl - We're so happy to hear that you're enjoying your hair color! We truly value your feedback and look forward to hearing from you again in the future!
PUBLICADO POR:
Kayla P.
11 de marzo de 2016
Love my color!
PUBLICADO POR:
Kayla P.
11 de marzo de 2016
It's a beautiful shade of medium brown/red violet. I still would have liked more purple tint to it, but I do like how it turned out.
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PUBLICADO POR:
Trevor M.
Respuesta de nuestros expertos
Kayla - We're so thrilled to hear that you're enjoying your hair color even though it did not come out how you intended! If you would like a reformulation please let us know! We truly value your feedback and look forward to hearing from you again in the future!
PUBLICADO POR:
Gwen D.
11 de marzo de 2016
Perfect match
PUBLICADO POR:
Gwen D.
11 de marzo de 2016
I had a problem with coverage of the gray, but interactions by email helped take care of it.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Stacy - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
PUBLICADO POR:
Alexis S.
11 de marzo de 2016
Easy to work with - phenomenal results
PUBLICADO POR:
Alexis S.
11 de marzo de 2016
I am not a hair person! I just don't know how to do all that stuff but I'm telling you this was almost as easy as washing your hair, the results though were well beyond what I had ever expected, my Daughter who does know what she's doing had dyed my hair red I didn't want to do the upkeep of it so wanted to go back brown, well I've done this before at the salon and it's never easy because they can't take you from red back to brown in one process. Well shame on them because eSalon took me there no problem! I have a lot of grey now that I did not have then as well. I recommend this very much. What a fantastic product and experience!
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Cynthia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Susan E.
11 de marzo de 2016
Grey came back
PUBLICADO POR:
Susan E.
11 de marzo de 2016
The color was right on. Didn't look like a fake red head. Looked very natural. However, the grey came back almost immediately. Which was the main reason I bought the color in the first place. That's why I only gave 4 stars.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Susan - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Catherine H.
10 de marzo de 2016
What was promised
PUBLICADO POR:
Catherine H.
10 de marzo de 2016
The color I wanted was delivered as promised but I decided it was too red and didn't look natural. Decided to go with another color with other manufacturer.
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PUBLICADO POR:
Kayla M.
Respuesta de nuestros expertos
Catherine - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Nancy M.
18 de septiembre de 2026
Too dark
PUBLICADO POR:
Nancy M.
18 de septiembre de 2026
I will say everything in the package it was packaged beautifully, but my color came out incredibly dark, much darker than I expected. I don't know if I'll try it again and try to maybe a lighter. I don't know what I'm gonna do because my hair is so dark now I mean it's not gonna lighten. I'm probably gonna have to talk to a consultant.
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PUBLICADO POR:
Renee M.
17 de septiembre de 2026
My hair is RUINED!!!
PUBLICADO POR:
Renee M.
17 de septiembre de 2026
As I previously wrote, each adjustment for my dirty blonde natural hair keeps making it more and more orange. I literally had to do a hair strip which I've never done... that made my hair even more orange. I had to reapply the demi and its a bit better but horrific at the same time.
Your last response you said you saw that I spoke with the stylist and resolved the issues but I still have many charges on my account and so far I hate everything I used. My friend recommended eSalon since my virgin hair had a few grays. Now my hair is completely ruined. I've lost so much trust in the company, stylists take too long to respond and I've contacted you 4x now asking for my money back and I never get a response.
I should have stuck to pulling out a few grays. I miss my natural color. I'm so upset over this, I've lost the little confidence I had in myself.
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PUBLICADO POR:
Rosa C.
17 de septiembre de 2026
My last order
PUBLICADO POR:
Rosa C.
17 de septiembre de 2026
I think my last order bottle 1 and 2 were reversed.
Normally my roots are dark brown with more red and lighter color on #2. My roots are what normally what my ends would be and the rest of my hair came out dark brown.
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PUBLICADO POR:
Luke H.
Respuesta de nuestros expertos
Hi, I'm very sorry to hear you had an allergic reaction and I hope you're recovering well. Our instructions recommend a patch test before applying the Color Set so you can test your skin's tolerance to the ingredients. We do offer gentler formulas such as Ammonia-free Permanent and Demi Permanent, too. I'm glad our customer service team was able to assist you.
PUBLICADO POR:
Katya W.
15 de septiembre de 2026
Very disappointing experience with my custom color
PUBLICADO POR:
Katya W.
15 de septiembre de 2026
I have used eSalon because I trusted their personalized colorist service, but my most recent experience was extremely disappointing.
I specifically requested a color that would be slightly lighter than my previous formula, with the long-term goal of gradually transitioning toward a medium blonde. I had also been doing highlights approximately every six weeks for several months to gradually achieve this lighter result.
Instead, the new formula I received made my roots noticeably darker, completely opposite to the direction I requested. I applied the color only to my roots, yet while rinsing, the pigment ran through my hair and visibly darkened my blonde highlights as well.
This has set back months of gradual lightening. I can no longer use the highlighting formula I purchased because I am concerned the contrast would be far too strong.
Even more concerning, I experienced significant burning and discomfort on my scalp during the application, something I had never experienced with my previous eSalon colors. The burning stopped after rinsing, but my scalp remained dry, tight, and itchy for several days.
I also noticed that the amount of developer provided appeared unusually small, and the mixed formula was extremely thin and watery compared with my previous eSalon colors.
I have contacted eSalon and requested a complimentary color correction and a proper solution for the scalp irritation, along with professional guidance for the hair shedding and damage I noticed following this coloring.
I am very disappointed because I carefully followed the instructions and had spent months gradually working toward a lighter blonde. Instead, I feel that I have been moved several steps backward and am now dealing with both an unwanted color result and scalp irritation.
I hope eSalon takes responsibility for this situation and provides a complimentary color correction and appropriate scalp-care solution, rather than requiring me to spend additional money fixing the problem.
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PUBLICADO POR:
Brenda R.
14 de septiembre de 2026
Delayed shipping due to using Amazon shipping
PUBLICADO POR:
Brenda R.
14 de septiembre de 2026
I was notified by email that my order was being delayed due to using Amazon as the shipping method. When I called with my concern and complaint I got brushed off and told that I have just been lucky in the past with getting my orders quickly, and repeated several times that the delayed time frame was still within their 3-5 business days (actually pushing 6), so I had nothing to complain about. The CSR was very cold and non-sympathetic. She finally agreed to waive my shipping fee for my next order, but this was strictly a one-time courtesy. She did not make me feel like a loyal customer since 2014.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Brenda,
I’m sorry to hear about your experience and understand how frustrating it must have been, especially as a longtime customer. We truly appreciate your loyalty since 2014, and we’re sorry we didn’t make you feel valued. Your feedback regarding the shipping delay and customer service experience is important and will be shared with our team.
PUBLICADO POR:
Susan K.
13 de septiembre de 2026
Still brassy
PUBLICADO POR:
Susan K.
13 de septiembre de 2026
My greys just turned orange really did not cover with brown
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PUBLICADO POR:
Blanca M.
Respuesta de nuestros expertos
Susan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Zoe H.
7 de septiembre de 2026
Absolutely Awful
PUBLICADO POR:
Zoe H.
7 de septiembre de 2026
I wanted Auburn, I got a horrible red! So, disappointed!
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PUBLICADO POR:
Vivian B.
Respuesta de nuestros expertos
Zoe - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Yvonne S.
5 de septiembre de 2026
Good and bad
PUBLICADO POR:
Yvonne S.
5 de septiembre de 2026
I love love love the color. But my main need is gray coverage and after spending the time to color my hair the grays were still there and seem even more visible.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Yvonne,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Patricia M.
1 de septiembre de 2026
My recent order
PUBLICADO POR:
Patricia M.
1 de septiembre de 2026
I colored my hair yesterday. I don't know what happened but it was not light golden blonde. It's light blonde absolutely no gold visible at all. The last orders have been exactly what it's suppose to be. This one not at all it's completely lacking any gold and looks like it's faded all ready. I am very disappointed. Also I have not received any reminders that my color is being prepared. So the last two orders came out of my bank account with no notice. I can not make changes if I receive no reminder.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Patricia,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Muriel B.
1 de septiembre de 2026
Très déçu
PUBLICADO POR:
Muriel B.
1 de septiembre de 2026
Je viens d'effectuer ma première couleur et c'est une catastrophe. Mes cheveux blancs sont toujours aussi présent casiment rien n'a été camouflé. J'avais bien précisé que je ne voulais aucun reflet roux ou cuivré, on m'a bien certifié que ça n'arriverai pas et bien je me retrouve avec des reflets roux et cuivré, je suis très déçu.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Muriel B. - Merci pour votre commentaire. Nous sommes vraiment désolés que vous soyez déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. À très vite !
PUBLICADO POR:
Nicole K.
30 de agosto de 2026
Keine graue Haarabdeckung
PUBLICADO POR:
Nicole K.
30 de agosto de 2026
Leider deckt es keine grauen Haare ab
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PUBLICADO POR:
Vivian B.
Respuesta de nuestros expertos
Nicole - Es tut uns sehr leid zu hören, dass Sie mit dem Ergebnis Ihrer Farbanwendung nicht zufrieden waren.
Unsere eSalon Color Happiness Guarantee liegt uns sehr am Herzen, und wir möchten gemeinsam mit Ihnen daran arbeiten, Ihr gewünschtes Farbergebnis zu erreichen.
Bitte halten Sie Ausschau nach einer E-Mail von uns, in der wir Sie über die nächsten Schritte informieren.
Vielen Dank für Ihr Feedback – wir wissen es sehr zu schätzen!
PUBLICADO POR:
Julie S.
30 de agosto de 2026
color & tone
PUBLICADO POR:
Julie S.
30 de agosto de 2026
I had asked for a lighter more buttery golden color this still appears to ash tones like last one and looks very dull.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Julie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Nadine G.
29 de agosto de 2026
Farbe
PUBLICADO POR:
Nadine G.
29 de agosto de 2026
Noch nicht so, wie ich es mir vorgestellt habe
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PUBLICADO POR:
Luke H.
Respuesta de nuestros expertos
Es tut uns sehr leid zu hören, dass Sie mit dem Ergebnis Ihrer Farbanwendung nicht zufrieden waren. Wir stehen voll und ganz hinter unserer „eSalon Color Happiness“-Garantie und werden gemeinsam mit Ihnen daran arbeiten, Ihre Wunschhaarfarbe zu erzielen. Bitte achten Sie auf eine E-Mail von uns mit weiteren Informationen zum weiteren Vorgehen! Wir wissen Ihr Feedback sehr zu schätzen.
PUBLICADO POR:
Natalie F.
29 de agosto de 2026
Turned my hair orange
PUBLICADO POR:
Natalie F.
29 de agosto de 2026
Turned my hair orange and did not cover greys
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PUBLICADO POR:
Vivian B.
Respuesta de nuestros expertos
Natalie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
angelique N.
28 de agosto de 2026
Les cheveux blancs sont couvert belle couleur
PUBLICADO POR:
angelique N.
28 de agosto de 2026
Les cheveux blancs récalcitrants ont du mal à être couverts . J ai du faire une retouche supplémentaire avec mes produits habituels . Malgré le naturel . Manque un peu de reflets plus vifs
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Angelique N. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration ne répond pas totalement à vos attentes et que les cheveux blancs ne sont pas bien recouverts. Notre garantie Coloration Heureuse est primordiale pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation. À très vite !
PUBLICADO POR:
Anita V.
27 de agosto de 2026
Keine lange Haltbarkeit der Farbe
PUBLICADO POR:
Anita V.
27 de agosto de 2026
Es ist jetzt ca 2 Wochen her, als ich meine Haare gefärbt habe. Die Farbe ist nicht mehr so wie vorher, sie ist total verblasst und glanzlos ! Ich möchte die 2 Lieferung nicht mehr nutzen, weil mir die Farbe nicht mehr gefällt und die 2 Lieferung ja nur Ansatzfarbe enthält! Ich finde es auch sehr schade dass ich jetzt Farbe zuhause habe, sie aber nicht nutzen kann. Dafür war sie definitiv viel zu teuer! Schade, ich kann Sie nicht weiterempfehlen
Mit freundlichen Grüßen Anita Venturi
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PUBLICADO POR:
Vivian B.
Respuesta de nuestros expertos
Anita - Es tut uns sehr leid zu hören, dass Sie mit dem Ergebnis Ihrer Haarfarbe nicht zufrieden waren. Hinter unserer eSalon Color Happiness Guarantee stehen wir voll und ganz, und wir möchten gemeinsam mit Ihnen daran arbeiten, Ihr gewünschtes Farbergebnis zu erzielen. Bitte halten Sie Ausschau nach einer E-Mail von uns, in der wir Sie über die nächsten Schritte informieren. Vielen Dank für Ihr Feedback!
PUBLICADO POR:
Mary R.
27 de agosto de 2026
Not worth the hype
PUBLICADO POR:
Mary R.
27 de agosto de 2026
Figured this would be way better than buying box dye at the store- with the promise of a colorist reviewing everything. But I definitely did not achieve the color I was looking to achieve. Should’ve just gone with my usual cheap box dye. It definitely colored my hair but only if you’re trying to go maybe one or two shades lighter or darker is it worth it.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Mary,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Rachel F.
26 de agosto de 2026
Mega expensive
PUBLICADO POR:
Rachel F.
26 de agosto de 2026
I would have to pay over a hundred pounds each month for 3 bottles of Color to Color my hair. I don’t care if it’s the best Color in the world i would not pay it. I would want it done for me for that price.
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PUBLICADO POR:
Vivian B.
Respuesta de nuestros expertos
Rachel - Thank you for sharing your feedback. We understand that everyone has a different budget when it comes to their hair color, and we’re sorry to hear that the cost didn’t meet your expectations. We appreciate you giving eSalon a try and taking the time to share your experience.
PUBLICADO POR:
Rosemary F.
23 de agosto de 2026
Color pro toner
PUBLICADO POR:
Rosemary F.
23 de agosto de 2026
I used this yesterday and my hair is very dark although I order the light brown
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Rosemary - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Charlene B.
22 de agosto de 2026
Déçu
PUBLICADO POR:
Charlene B.
22 de agosto de 2026
Je suis comme une déçu car si on en a pas caché mes racines et la couleur c'est comme si que j'avais pas fait de couleur donc bof
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Charlene B. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Nous souhaitons vous aider et remédier à cette situation. Nous vous avons envoyé un email avec plus d'informations. À très vite !
PUBLICADO POR:
Sue C.
22 de agosto de 2026
Advice
PUBLICADO POR:
Sue C.
22 de agosto de 2026
The colour was rather purple ish at my top hairline. I didn’t like that, can you advise me what happened. I followed the instructions carefully, watched Vidio. I used bowl and brush
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PUBLICADO POR:
Vivian B.
Respuesta de nuestros expertos
Sue - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Emily V.
20 de agosto de 2026
Colors weren't as expected.
PUBLICADO POR:
Emily V.
20 de agosto de 2026
Disappointed. Two boxes in a row of incorrect coloring.
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PUBLICADO POR:
Carla R.
Respuesta de nuestros expertos
Emily- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email come your next order and will be happy to assist in this process.
PUBLICADO POR:
Rebecca G.
15 de agosto de 2026
Lovely colour but not long lasting
PUBLICADO POR:
Rebecca G.
15 de agosto de 2026
The colour was perfect but the grey coverage lasted no longer than shop bought hair colours
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PUBLICADO POR:
Justine D.
Respuesta de nuestros expertos
Rebecca G.- Thank you for your feedback. We are sincerely sorry to hear that you are not satisfied with the coverage of your grey hair following your recent colour treatment. Your satisfaction is our priority, and we place great importance on our Colour Guarantee.
Please check your emails: one of our advisors will contact you shortly to find a solution as quickly as possible.
PUBLICADO POR:
Valeriia N.
15 de agosto de 2026
Nice colour but not quite what I wanted
PUBLICADO POR:
Valeriia N.
15 de agosto de 2026
I asked for natural peachy red but the result was a bit dull and dark, hence 3 stars. Apart from that, it was very convenient to use, and everything I needed was in the box
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PUBLICADO POR:
Justine D.
Respuesta de nuestros expertos
Valeriia N.-Thank you for your feedback. We are truly sorry to hear that the result was a little duller and darker than the natural peachy red you were hoping for. Your satisfaction is our priority, and we place great importance on our Colour Guarantee.
Please check your emails: one of our advisors will contact you shortly to find a solution as quickly as possible.
PUBLICADO POR:
Audrey F.
14 de agosto de 2026
Bonne brillance mais trop de cheveux blancs
PUBLICADO POR:
Audrey F.
14 de agosto de 2026
La couleur est belle, mais trop de cheveux blancs non recouverts (voir dernières photos prises après une semaine de coloration).
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PUBLICADO POR:
Justine D.
Respuesta de nuestros expertos
Audrey F.-Nous vous remercions pour votre retour et sommes sincèrement navrés d'apprendre que vous n'êtes pas satisfaite de la couverture de vos cheveux blancs après votre récente coloration. Votre satisfaction est notre priorité, et nous accordons une grande importance à notre Garantie Couleur. Nous vous invitons à consulter vos e-mails : l'un de nos conseillers vous contactera prochainement afin de trouver une solution dans les meilleurs délais.
PUBLICADO POR:
Jo D.
14 de agosto de 2026
I don't think a professional looked at my photo
PUBLICADO POR:
Jo D.
14 de agosto de 2026
The colour that was sent was far too dark, I don't believe that this was made specifically for me and my requirements.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Jo,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Kathrin E.
13 de agosto de 2026
Haarfarbe
PUBLICADO POR:
Kathrin E.
13 de agosto de 2026
Meine bestellte Haarfarbe war nicht ganz so wie beschrieben,das Dunkelbraun hatte einen leichten Rotlicht.und meine Haarfarbe war nach ein paar mal waschen total verblasst, für den Preis hätte ich was anderes erwartet
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PUBLICADO POR:
GUETON J.
12 de agosto de 2026
Produit jamais arrivé
PUBLICADO POR:
GUETON J.
12 de agosto de 2026
J’aurais aimé pouvoir donner un avis meilleur que celui ci mais comme je n’ai jamais reçu la couleur je ne peux dire si elle est belle ou non. Dommage vu le prix …
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PUBLICADO POR:
Justine D.
Respuesta de nuestros expertos
GUETON J.-Merci pour votre commentaire. Nous sommes sincèrement désolés pour cette expérience. Un membre de notre équipe vous a contacté afin de vous apporter une réponse et de vous accompagner au mieux. Nous espérons que vous recevrez votre colis très prochainement et que vous pourrez enfin découvrir la couleur que vous aviez choisie. Merci pour votre patience et votre compréhension.
PUBLICADO POR:
Erika B.
10 de agosto de 2026
uneven and different shade
PUBLICADO POR:
Erika B.
10 de agosto de 2026
I did not like the color on the second use. I have been coloring my hair at home for 15 years and this was the most uneven it's ever been. I had to re-dye 2 sections of my hair 3 times with the minimal remaining dye as it was stripy and uneven. Even after redying it multiple times, it still is uneven. The color this time also was slightly less red and more brown. I'd prefer it to have been closer to the original color.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Erika B. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't meet your expectations and resulted in an uneven finish. We want to work with you to help get your hair looking its very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Emma J.
8 de agosto de 2026
Not good
PUBLICADO POR:
Emma J.
8 de agosto de 2026
I asked for a colour to try and knock some warmth out of my hair this colour resulted in me being a warmer colour
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Emma J. - Thank you for your feedback! We’re sorry to hear that your colour turned out warmer than expected. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we’d love the opportunity to work with you to get your hair looking its very best. Please keep an eye out for an email from us shortly so we can help make this right.
PUBLICADO POR:
Tiffany V.
6 de agosto de 2026
Hot roots
PUBLICADO POR:
Tiffany V.
6 de agosto de 2026
Wanted blue black and ended up with chocolate dark brown roots :(
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Tiffany - We’re so sorry to hear that you were disappointed by the results of your color application as you ended up with dark brown roots. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Florence L.
6 de agosto de 2026
Couleur
PUBLICADO POR:
Florence L.
6 de agosto de 2026
La couleur demandée à savoir brun s’avère beaucoup trop foncée plutôt noire donc déçue en plus le produit pique énormément .
Dommage car le concept était sympa
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PUBLICADO POR:
Justine D.
Respuesta de nuestros expertos
Florence L.-Nous vous remercions pour votre retour et sommes sincèrement désolés d'apprendre que la couleur obtenue est beaucoup plus foncée que celle souhaitée et que le produit a provoqué des picotements lors de l'application.
Votre satisfaction est notre priorité, et nous accordons une grande importance à notre Garantie Couleur. Nous vous invitons à consulter vos e-mails: l'un de nos conseillers vous contactera prochainement afin de trouver une solution dans les meilleurs délais.
PUBLICADO POR:
Julia H.
5 de agosto de 2026
Clown red
PUBLICADO POR:
Julia H.
5 de agosto de 2026
I requested a copper red close to a natural redhead and received a cherry red that looks like a clown. I was happy with esalon for years but they have changed and cannot get the color correct so I will be canceling.
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PUBLICADO POR:
Carla R.
Respuesta de nuestros expertos
Julia- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Natalie T.
4 de agosto de 2026
Not great - didn’t perform as well as box dye
PUBLICADO POR:
Natalie T.
4 de agosto de 2026
Gave me “hot roots” & didn’t cover my greys well despite following all instructions
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Natalie,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Elizabeth H.
2 de agosto de 2026
Shipping damage
PUBLICADO POR:
Elizabeth H.
2 de agosto de 2026
You recently switched from USPS to Amazon for shipping. My box arrived broken and inside boxes were ripped.
You might be saving a few dollars but….
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PUBLICADO POR:
Carla R.
Respuesta de nuestros expertos
Elizabeth- We’re truly sorry that your order arrived damaged. We take our clients' feedback to heart and continue to improve our service each and every day. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kathryn S.
2 de agosto de 2026
color was far from what was expected
PUBLICADO POR:
Kathryn S.
2 de agosto de 2026
color sent was almost black when i have been buying a medium copper color
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Kathryn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Kelisha S.
2 de agosto de 2026
Scam
PUBLICADO POR:
Kelisha S.
2 de agosto de 2026
Please do not attempt to charge my card again because i haven't subscribed to a plan.
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PUBLICADO POR:
Carla R.
Respuesta de nuestros expertos
Kelisha- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Marine C.
1 de agosto de 2026
Horrible
PUBLICADO POR:
Marine C.
1 de agosto de 2026
Une catastrophe. Deux flacons censé être de la même couleur et racine clair et des mèches foncé cendré. Obligé de refaire une coloration pour essayer de rattraper tout ça. Plus jamais. Si je pouvais j'aurais mis zéro étoile 😡
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PUBLICADO POR:
Justine D.
Respuesta de nuestros expertos
Marine C. – Nous vous remercions pour votre retour et sommes sincèrement navrés d'apprendre que vous n'êtes pas satisfaite de votre couleur.
Votre satisfaction est notre priorité, et nous accordons une grande importance à notre Garantie Couleur!
Nous vous invitons à consulter vos e-mails : l'un de nos conseillers vous contactera prochainement afin de trouver une solution dans les meilleurs délais.
PUBLICADO POR:
Pamela C.
30 de julio de 2026
Colour
PUBLICADO POR:
Pamela C.
30 de julio de 2026
Not enough ash. The colour had too much yellow.
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PUBLICADO POR:
Carla R.
Respuesta de nuestros expertos
Pamela- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Tami H.
29 de julio de 2026
Fades and isn't enough product for my long, thick hair
PUBLICADO POR:
Tami H.
29 de julio de 2026
This would have been really convenient if the color didn't fade so fast and if it always came with a bottle for the roots and ends like the initial order does but unfortunately it only comes with the bottle to do your roots and being that it fades so fast, just doing the roots isn't sufficient as you'll end up with different colored roots and ends.
If it came worth 2 bottles each time at this price I would have continued to order it but as it is, it's not worth the money.
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PUBLICADO POR:
Carla R.
Respuesta de nuestros expertos
Tami- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Denise R.
27 de julio de 2026
Nicht verträglich
PUBLICADO POR:
Denise R.
27 de julio de 2026
Hallo, die Farbe ist nicht annähernd so geworden wie versprochen, der Rotstich ist immernoch extrem vorhanden obwohl ich auf meine hohe farbpigmente im Haar hingewiesen habe. Die Farbe riecht sehr unangenehm und hat sehr gebrannt, Effekt war null nicht mal die grauen Haare sind weg
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PUBLICADO POR:
Luke H.
Respuesta de nuestros expertos
Es tut uns sehr leid, dass unsere Farbe nicht Ihren Erwartungen entsprochen hat. Wir nehmen uns das Feedback unserer Kunden zu Herzen und arbeiten täglich daran, unsere Produkte weiter zu verbessern. Ich habe Ihnen eine E-Mail geschickt, um Ihnen weiterzuhelfen.
PUBLICADO POR:
Marla L.
26 de julio de 2026
Packaging wer amazing
PUBLICADO POR:
Marla L.
26 de julio de 2026
The packaging looked amazing, which initially impressed me. However, my grey roots didn’t take the color at all.,they stayed completely grey. I don’t understand why it didn’t work, especially since I followed all the instructions carefully. I’m really disappointed with the results. 😔
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Marla L. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't cover your greys. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Courtney B.
24 de julio de 2026
Not as light as I wanted
PUBLICADO POR:
Courtney B.
24 de julio de 2026
I wanted my hair to come out a little lighter like the last time I colored my hair. The color is nice but it's way darker than what I was expecting
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PUBLICADO POR:
Carla R.
Respuesta de nuestros expertos
Courtney- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Sharon F.
24 de julio de 2026
Hair dye review
PUBLICADO POR:
Sharon F.
24 de julio de 2026
Used today and was not not happy with the end result it made my hair feel dry and brittle and also itchy
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sharon F. - Thank you for taking the time to share your feedback with us. We are so sorry for the discomfort during your hair colour application and that the hair colour didn't meet your expectations. We have reached out to you via email to better assist you with this matter. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Jill B.
24 de julio de 2026
Easy to use
PUBLICADO POR:
Jill B.
24 de julio de 2026
Pretty easy to use, contained everything I needed to to hair color at home. Color was a bit darker than I was hoping for but did cover gray. Unsure if I want to try again.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Jill -Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Shirley C.
23 de julio de 2026
Seem to also be too dark
PUBLICADO POR:
Shirley C.
23 de julio de 2026
Terrible always way to dark
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Shirley,
We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jacqueline M.
23 de julio de 2026
Disappointed in the colour
PUBLICADO POR:
Jacqueline M.
23 de julio de 2026
I’m disappointed with the colour, but that is my fault as I chose wrong, now redone the choice and hopeful for a much better result
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PUBLICADO POR:
Vivian B.
Respuesta de nuestros expertos
Jacqueline- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
PUBLICADO POR:
Sally B.
23 de julio de 2026
Fade away
PUBLICADO POR:
Sally B.
23 de julio de 2026
Although I was hopeful of this product the initial colour was ok...not as ritch or vibrant as I had requested. It did cover my grey but the colour has faded really quickly after only a couple of washes with high end shampoo (no sulphates etc)
I won't be purchasing again
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sally B. - Thank you for your feedback! We're so sorry to hear that you're experiencing fading issues with your hair colour. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Amina D.
22 de julio de 2026
Damaged my hair completely
PUBLICADO POR:
Amina D.
22 de julio de 2026
I order this after thousands of positive review but it was my worst decision ever .Instead of turning my hair into chocolate brown it turned into full black .My hair become very thin and are breaking from roots only after one use .very disappointed.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Amina D. - We're so sorry to hear about your experience. This is not the result we want for our customers. We've reached out to you via email so we can better assist you with this matter. Please keep an eye on your inbox for more details. We truly want the opportunity to make this right.
PUBLICADO POR:
Veronica V.
16 de julio de 2026
No gray coverage at all
PUBLICADO POR:
Veronica V.
16 de julio de 2026
The color was great, but the gray coverage was not good at all.
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PUBLICADO POR:
Blanca M.
Respuesta de nuestros expertos
Veronica - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Ashleigh C.
11 de julio de 2026
Did not cover my greys
PUBLICADO POR:
Ashleigh C.
11 de julio de 2026
My grey roots were partially covered :( this is not a good color for me
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PUBLICADO POR:
Carla R.
Respuesta de nuestros expertos
Ashleigh- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Maria
10 de julio de 2026
It didnt do anything
PUBLICADO POR:
Maria
10 de julio de 2026
I've attached photo
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Maria - Thank you for your feedback. We're so sorry to hear that you're disappointed with your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we're committed to working with you to help your hair look its very best. Please keep an eye out for an email from us shortly.
PUBLICADO POR:
Helen B.
4 de julio de 2026
Didn't cover my gray
PUBLICADO POR:
Helen B.
4 de julio de 2026
I followed instructions and my grays are a different color than the rest. Please cancel subscription
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Helen,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Emmanuelle H.
2 de julio de 2026
Couleur non conforme
PUBLICADO POR:
Emmanuelle H.
2 de julio de 2026
J ai commandé un blond cendré et je me retrouve avec 5 cm de racines dorées voire rousses, c est horrible, tout ce que je déteste
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Emmanuelle H. - Merci pour votre commentaire. Nous sommes sincèrement désolés que votre coloration ne réponde pas à vos attentes. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation. Veuillez vérifier vos emails pour plus d'information.
PUBLICADO POR:
Bonnie B.
29 de junio de 2026
Terrible ordering site
PUBLICADO POR:
Bonnie B.
29 de junio de 2026
This site will not let you close your account or remove your credit card information. Even after years of not ordering Someone tried to get into my account and I changed the password and tried to remove my personal information or close the account and it would not allow me to do that. ...so it does not matter to me if the product was good or not as the ordering site is obviously not secure . B m b
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Bonnie - We truly apologize that you had trouble removing your information. We have reached out to you via email about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
PUBLICADO POR:
Shake U.
29 de junio de 2026
Not what I was expecting
PUBLICADO POR:
Shake U.
29 de junio de 2026
Packaging is beautiful, not happy with the colour at all not what I asked for still have the red/copper tones now more than before.
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PUBLICADO POR:
Justine D.
Respuesta de nuestros expertos
Shake U.- We're so sorry to hear that your color wasn't what you were hoping for. We want you to love your results, and we're here to help make things right. One of our team members will be reaching out by email shortly with the next steps. Thank you for sharing your experience with us—we truly appreciate your feedback.
PUBLICADO POR:
Charlotte B.
29 de junio de 2026
Barely changed colour of my hair
PUBLICADO POR:
Charlotte B.
29 de junio de 2026
I have tried these products twice now and apparently the 2nd time they changed the colour of the formula to be lighter (as requested by me) but again, it’s barely changed the colour of my hair. I wanted to go light brown and it’s nowhere near. Disappointed with these products !
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PUBLICADO POR:
Justine D.
Respuesta de nuestros expertos
Charlotte B.-Thank you very much for your feedback!! We're so sorry to hear that you were disappointed with your color results, especially after trying it a second time. We’d love the opportunity to help make this right and work with you toward the shade you were looking for. Please keep an eye out for an email from one of our team members with the next steps.
PUBLICADO POR:
Karine R.
26 de junio de 2026
Produit de qualité, mais couleur trop neutre
PUBLICADO POR:
Karine R.
26 de junio de 2026
La quantité est correcte, le temps indiqué a été respecté mais la couleur choisie était légèrement trop "neutre"
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PUBLICADO POR:
Justine D.
Respuesta de nuestros expertos
Karine R.-Merci pour votre retour! Nous sommes vraiment désolés d’apprendre que votre couleur était légèrement trop neutre. Votre satisfaction est notre priorité, et nous accordons une grande importance à notre Garantie Couleur. Gardez un œil sur votre boîte mail, un membre de notre équipe va vous contacter afin de trouver la meilleure solution pour vous.
PUBLICADO POR:
Lisa M.
26 de junio de 2026
Not sure what happened
PUBLICADO POR:
Lisa M.
26 de junio de 2026
but I did not get the color I asked for...
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Lisa - We’re so sorry to hear that you were disappointed by the results of your last color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sarah D.
25 de junio de 2026
First round: Didn't Cover the Grays
PUBLICADO POR:
Sarah D.
25 de junio de 2026
Unfortunately, the hair color was only vibrant for a few days. The grays came back very quickly, and it was a little brassy on my brown hair with red undertones. I did go in and revise my order for the next month and provide feedback, so I'm really hopeful that my second order will deliver more of what I need and want for my hair.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Sarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Suzanne V.
21 de junio de 2026
Colour is nice doesn’t cover grey
PUBLICADO POR:
Suzanne V.
21 de junio de 2026
Poor coverage. Less than 1 week and my grey is visible.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Suzanne V. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't completely cover the greys. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
PUBLICADO POR:
Inga S.
19 de junio de 2026
Farbe rötlich
PUBLICADO POR:
Inga S.
19 de junio de 2026
Leider ist die Farbe kaum deckend und sehr rötlich (obwohl ich Asch bestelle). Die vorherige Farbe war extrem dunkel, obwohl es eigentlich die gleiche Mischung ist. Aktuell bin ich sehr unzufrieden und habe das Abo beendet.
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PUBLICADO POR:
Luke H.
Respuesta de nuestros expertos
Es tut uns sehr leid, dass Sie mit dem Ergebnis Ihrer Farbbehandlung unzufrieden waren. Unsere eSalon-Zufriedenheitsgarantie ist uns ein wichtiges Anliegen, und wir unterstützen Sie gerne dabei, Ihre Farbwünsche zu erfüllen. Unsere Farbexperten haben Sie bereits per E-Mail kontaktiert und helfen Ihnen gerne weiter.
PUBLICADO POR:
Cindy A.
18 de junio de 2026
Not the color I expected
PUBLICADO POR:
Cindy A.
18 de junio de 2026
My hair was BRIGHT RED with this set. I had to purchase clarifier and green shampoo, it was embarrassing red. I then had to buy an ash light brown over it to calm down brassiness and red color.
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PUBLICADO POR:
Carla R.
Respuesta de nuestros expertos
Cindy- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Laurie C.
18 de junio de 2026
Couleur
PUBLICADO POR:
Laurie C.
18 de junio de 2026
La couleur est très jolie, mais ça n'a pas couvert mes cheveux blancs
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PUBLICADO POR:
Justine D.
Respuesta de nuestros expertos
Laurie C. -Nous vous remercions pour votre retour et sommes sincèrement navrés d'apprendre que vous n'êtes pas satisfaite de la couverture de vos cheveux gris après votre récente coloration. Votre satisfaction est notre priorité, et nous accordons une grande importance à notre Garantie Couleur. Nous vous invitons à consulter vos e-mails : l'un de nos conseillers vous contactera prochainement afin de trouver une solution dans les meilleurs délais.
PUBLICADO POR:
Daisy L.
17 de junio de 2026
Doesn't cover roots
PUBLICADO POR:
Daisy L.
17 de junio de 2026
the color was definitely pretty but much lighter than the photos and unfortunately my roots are still visible
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PUBLICADO POR:
Justine D.
Respuesta de nuestros expertos
Daisy L. - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Síle N.
16 de junio de 2026
Product great, put on a flex plan i didnt agree too
PUBLICADO POR:
Síle N.
16 de junio de 2026
No fault with product, very impressed by product actually. What put me off this is that I was automatically put on a flex plan, and charged for a colour 2 weeks after I had received 1st colour set . Was completely shocked when seen it arrive in post, checked account, money taken . No emails about this flex plan, automatically applies when you place initial order.
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PUBLICADO POR:
Justine D.
Respuesta de nuestros expertos
Sile N. - We truly appreciate your feedback, and we are very sorry for the inconvenience regarding the Flex Plan. Upon reviewing your profile, we can see that you have already worked with one of our agents to resolve your concern. Please let us know if there is anything else we can do to help.
PUBLICADO POR:
Amanda E.
15 de junio de 2026
Ruined my Hair
PUBLICADO POR:
Amanda E.
15 de junio de 2026
This harsh color absolutely ruined my hair. It was supposed to be medium brown and colored it so dark it is nearly black. It was so dark and stained everything in sight so I was worried and washed it out after less than 10 minutes, even though the instructions said 35 minutes. I will have to have it professionally corrected now and I am worried about the damage it will take to lighten hair this dark. Somehow it also took all of the shine out of my hair and made it look drab and dull. I have colored my own hair for years and have never had anything stain my shower instantly like this. There was something wrong with this mix. I would give negative stars if possible.
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PUBLICADO POR:
Carla R.
Respuesta de nuestros expertos
Amanda- Thank you for reaching out! We are so sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Dawn L.
14 de junio de 2026
Yuck
PUBLICADO POR:
Dawn L.
14 de junio de 2026
This color was okay The very first hair color I received from Esalon was very nice. The second and third were a messed up situation!!!
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Dawn - We are so sorry that your last situation was not great. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Rose M.
11 de junio de 2026
Stubborn Gray
PUBLICADO POR:
Rose M.
11 de junio de 2026
In the pass i tried your product but i noticed that was not covering totally my gray and I stopped using it, I continued with the store brand but my hair was falling off a lot and I decided to go back to esalon.
Now that I tried for the 2nd time, I notice my gray still not completely cover and I requested something more for stubborn gray. Im still waiting.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Rose - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Tammy T.
11 de junio de 2026
3rd order with leaks
PUBLICADO POR:
Tammy T.
11 de junio de 2026
My last orderer was the 3rd box in less than 6 months with seals broken and product leakage inside the box. I've used this service for several years & had great results until the last 6 months. Along with losing product, the color hasn't been consistent & has washed out of significantly size patches of hair within 2 or 3 washings.
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PUBLICADO POR:
Jasmine S.
Respuesta de nuestros expertos
Tammy - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
PUBLICADO POR:
Tracy C.
11 de junio de 2026
Very fiddly to apply roots first then rest of hair
PUBLICADO POR:
Tracy C.
11 de junio de 2026
Lovely colour but didn’t last as long as I’d hoped and much too fiddly to apply roots first then colour. I’ve also never seen so much hair dye on my bathroom tiles and I’ve been dying my hair for years! For me, it’s not worth an extra £15 more than a supermarket box dye.
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PUBLICADO POR:
Vivian B.
Respuesta de nuestros expertos
Tracy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Sally C.
10 de junio de 2026
Little disappointed
PUBLICADO POR:
Sally C.
10 de junio de 2026
I purchased my advised colour however when I used it I felt the coverage wasn't great. I am a brunette and have quite alot of greys for which I colour about every 3 weeks. At my roots the colour was alittle orange and the rest dark. Left on roots the recommended time and abit longer but didn't get the best result. Condition of my hair was great afterwards but not so great looking 😕
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Sally C. - Thank you for your feedback. We're so sorry to hear that you are disappointed with the grey coverage of your hair colour. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to have your hair looking is very best. Please keep your eye out for an email from us shortly.
PUBLICADO POR:
Sophia H.
10 de junio de 2026
Grays
PUBLICADO POR:
Sophia H.
10 de junio de 2026
I still had a lot of grays visable
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PUBLICADO POR:
Carla R.
Respuesta de nuestros expertos
Sophia- We truly appreciate your feedback! We are sorry to hear that the gray coverage was not what you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Victoria V.
10 de junio de 2026
Wanted to go lighter, didn’t happen
PUBLICADO POR:
Victoria V.
10 de junio de 2026
Originally I sent in pics of my current hair color (very dark brown almost black) and pictures of the color I wanted, a much lighter shade of brown like a honey brown. My custom color came in the mail labeled something like “golden brown” and I thought this is going to turn out nice then I dyed it and it literally looks like I didn’t, maybe one shade lighter at best if I’m in the sun I can notice a tad bit of brown. I even left the color in for an extra 15 minutes longer than the 35 minutes the instructions said. I went to change my next months custom color and again inserted pictures of the lighter brown I wanted but get an email saying “ previously colored hair can not be lightened”, well if I would have gotten the correct color hair dye sent to me the first time I guess I wouldn’t have this issue. I just went ahead and canceled because I’m not happy with the new options they gave me, stuck with the same color or just lighten the roots? No thanks.
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PUBLICADO POR:
Elia M.
Respuesta de nuestros expertos
Victoria - We truly appreciate your feedback! We are so sorry to hear that that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Anne J.
6 de junio de 2026
finalement trop clair
PUBLICADO POR:
Anne J.
6 de junio de 2026
après le trop foncé de la précédente commande, celle ci s'avère trop claire (cf photos) et les cheveux blancs sont de nouveau visibles seulement une semaine après la pose!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Anne J. - Merci pour votre commentaire. Nous sommes vraiment désolés que vous soyez déçue par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation et vous aider à obtenir la meilleure couleur qui soit. À très vite !
PUBLICADO POR:
Caty A.
6 de junio de 2026
Hair color
PUBLICADO POR:
Caty A.
6 de junio de 2026
Only my 3rd time coloring my hair, but I felt as though I should’ve kept it in longer then 30 minutes. There was still a lot of gray hair that I felt as though it didn’t even touch, although it was on my entire head. The hair in front is my problem area.
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PUBLICADO POR:
Jacquelyn T.
Respuesta de nuestros expertos
Hello Caty,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Silvia B.
4 de junio de 2026
Alptraum
PUBLICADO POR:
Silvia B.
4 de junio de 2026
Das Schlimmste für mich sind rötliche Haare.
Daher habe ich explizit auf meine von Natur aus rotblonden Haare hingewiesen, und ganz klar geäußert, KEINEN ROTSTICH haben zu wollen,
Bekommen habe ich orangerote Haare. Leuchtend.
Kümmert nicht wirklich jemand. Es wurde versprochen, neue Farbe zu schicken, kam bis heute - drei Wochen später- nicht an.
Ich habe nachgefragt und werde ignoriert.
Wer seinen Haar-Alptraum erleben will, kann gerne bestellen. Wünsche ich meinem ärgsten Feind nicht.
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PUBLICADO POR:
Vivian B.
Respuesta de nuestros expertos
Silvia - Vielen Dank für Ihr Feedback zu Ihrer Haarfarbe. Bei eSalon arbeiten wir kontinuierlich daran, uns zu verbessern und sicherzustellen, dass jede Kundin und jeder Kunde mit seiner individuellen Haarfarbe rundum zufrieden ist.
Es tut uns sehr leid zu hören, dass Ihr Farbergebnis nicht ganz Ihren Erwartungen entspricht. Selbstverständlich sind Sie durch unsere Color Happiness Garantie abgesichert. Eine unserer Farbexpertinnen hat Ihnen bereits eine E-Mail gesendet, um gemeinsam mit Ihnen eine passende Lösung zu finden.
Vielen Dank, dass Sie sich die Zeit genommen haben, uns zu kontaktieren.
PUBLICADO POR:
Kaitlyn T.
3 de junio de 2026
The color faded after a couple weeks
PUBLICADO POR:
Kaitlyn T.
3 de junio de 2026
I loved the color initially. It was even looking and the perfect copper color. but after two weeks it’s brown again and my grow out still didn’t hold the dye so it’s also visible like it was prior. It just looks like it completely washed out and is back to the way it looked before I dyed it.
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PUBLICADO POR:
Carla R.
Respuesta de nuestros expertos
Kaitlyn- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
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